Customer Experience Specialist, Robert Half

Customer Experience Specialist

Robert Half

Location:
United States, Lyndhurst

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a success-driven Customer Experience Specialist to join our team in Lyndhurst, New Jersey. In this long-term contract position, you will play a vital role in ensuring exceptional service by managing customer orders, addressing inquiries, and resolving issues. This is an excellent opportunity to contribute to a dynamic retail environment while enhancing customer satisfaction.

Job Responsibility:

Process customer orders with efficiency and accuracy, ensuring timely fulfillment
Investigate purchase requests and provide detailed follow-ups on shipping information
Assist customers with returns and address concerns regarding product quality
Deliver exceptional customer service through various communication channels, including phone and email
Collaborate with team members to improve service standards and streamline operations
Utilize e-commerce platforms and Salesforce tools to manage customer interactions
Maintain a thorough understanding of company policies to address customer inquiries effectively
Provide feedback to improve processes and enhance the overall customer experience

Requirements:

Strong communication skills with the ability to handle multiple tasks simultaneously
Previous customer service experience in retail, hospitality, or other customer-facing roles is preferred
Flexible availability, including evenings and weekends, is required
Must be comfortable working on-site in Lyndhurst, New Jersey
Familiarity with call center operations, order entry systems, or e-commerce platforms is a plus
Experience using Salesforce or similar CRM tools is advantageous
Demonstrated ability to solve problems and address customer concerns effectively

Nice to have:

Familiarity with call center operations, order entry systems, or e-commerce platforms
Experience using Salesforce or similar CRM tools

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:
August 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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