Customer Experience Specialist

• Deliver prompt and friendly assistance to schools by addressing inquiries related to curriculum, orders, equipment, registration, and basic IT concerns
• Accurately document customer interactions and ensure compliance with established call center performance metrics
• Identify opportunities to offer additional services and escalate them as needed
• Collaborate with team members to resolve complex issues efficiently and effectively
• Utilize organizational tools and internal systems to track and manage customer cases
• Perform administrative duties and contribute to special projects as assigned
• Maintain high standards for productivity, quality, and customer satisfaction
• Adapt to seasonal workflow changes and evolving customer needs

• Four Week mandatory training (Monday - Friday, 8:00 AM - 5PM)
• Successful completion of training required to continue in the role
• No Time off permitted during training period
• High school diploma required
• college degree preferred
• 1-2 years of experience in customer service or call center environments
• Proficiency in Microsoft Office, particularly Excel, and familiarity with tools like Salesforce
• Strong verbal and written communication skills
• Excellent problem-solving, critical thinking, and multitasking abilities
• Empathetic and patient demeanor, with the ability to work independently or in a collaborative team setting
• Detail-oriented and dedicated to continuous growth

Experience working with educators or educational programs

• medical
• vision
• dental
• life and disability insurance
• eligibility to enroll in company 401(k) plan