Customer Experience Specialist, Robert Half

Robert Half

Location:
United States, Boulder

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a success-driven and detail-oriented Customer Experience Specialist to join our team in Boulder, Colorado. As part of this long-term contract position, you will play a vital role in delivering exceptional service to our customers, resolving inquiries, and ensuring satisfaction across various communication channels. If you thrive in a fast-paced environment and have a passion for creating positive customer experiences, this opportunity is perfect for you.

Job Responsibility:

Respond to customer inquiries promptly via phone, email, and other channels, ensuring a high level of service
Troubleshoot and resolve connectivity issues and other technical concerns with efficiency and professionalism
Maintain accurate and organized documentation of customer interactions and resolutions
Manage multi-line phone systems and handle high call volumes with confidence and clarity
Collaborate with team members to enhance customer success strategies and improve service delivery
Utilize CRM tools and Microsoft programs to track, analyze, and optimize customer engagement
Assist customers in understanding traffic laws and regulations, providing clear and concise explanations
Perform data entry tasks with precision, ensuring all information is updated and accurate
Engage with the community to build strong relationships and promote customer loyalty
Stay informed about company products and services to provide knowledgeable support to customers.

Requirements:

Minimum of 2 years of experience in customer service, preferably in a call center environment
Proficiency in handling multi-browsers and navigating computer programs effectively
Strong written and verbal communication skills for clear and effective email correspondence and phone interactions
Experience troubleshooting connectivity problems and providing technical assistance
Familiarity with CRM systems and Microsoft Office tools for managing customer data
Ability to prioritize tasks and manage time efficiently in a fast-paced setting
Knowledge of traffic laws and regulations to assist customers accurately
A commitment to community engagement and delivering exceptional customer service.

What we offer:

Medical insurance
Vision insurance
Dental insurance
Life and disability insurance
401(k) plan.

Additional Information:

Job Posted:
August 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Experience Specialist