Customer Experience Specialist, Robert Half

Robert Half

Location:
United States, Chula Vista

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Our client is seeking a dedicated Customer Experience Specialist to join their team. This opportunity allows you to make an impact by enhancing relationships and driving customer loyalty for a purposeful and growing organization.

Job Responsibility:

Serve as the primary point of contact for customers, handling inquiries via phone, email, and other communication channels promptly and professionally
identify customer needs, resolve issues, and ensure customer satisfaction by providing solutions in a timely and efficient manner
follow up on customer concerns, actively listen, and ensure a seamless and positive experience throughout the process
maintain accurate records of customer interactions, feedback, and resolutions using CRM software or other tools
collaborate with internal teams to streamline workflows and suggest improvements in customer service procedures
nurture relationships with clients and customers, fostering loyalty and repeat business
represent the company’s values, policies, and messaging in all customer interactions to maintain its reputation and integrity
partner with coworkers and management to meet shared goals, ensuring the best possible customer experience

Requirements:

1-2 years of experience in customer service, client relations, or customer experience roles
proficiency in CRM software, help desk tools, and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
excellent verbal and written communication skills with strong interpersonal abilities
ability to analyze customer issues, think critically, and resolve problems effectively
strong attention to detail, multitasking abilities, and excellent time management
high school diploma or equivalent required
positive, patient, and customer-focused mindset with a desire to go above and beyond
ability to work effectively in a collaborative team environment

Nice to have:

Specific industry experience
additional certifications or degrees (e.g., in business, communications)

What we offer:

Medical, vision, dental, and life and disability insurance
eligible to enroll in a company 401(k) plan
access to free online training

Additional Information:

Job Posted:
September 04, 2025

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Customer Experience Specialist