Customer Experience Specialist, Robert Half

Robert Half

Location:
United States, Cleveland

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated Customer Experience Specialist to join our team in Cleveland, Tennessee. In this Contract to permanent position, you will play a critical role in ensuring our customers receive exceptional service, whether addressing their repair needs or providing timely solutions. If you thrive in a fast-paced environment and excel at creating positive customer experiences, this opportunity is for you.

Job Responsibility:

Respond promptly to incoming customer inquiries regarding service, maintenance, and repair requests
Coordinate and schedule service appointments while ensuring technicians are dispatched efficiently
Provide detail-oriented and reassuring communication to resolve customer concerns and maintain satisfaction
Accurately create and update customer accounts within the company's CRM system
Organize and track service-related information using spreadsheets and other administrative tools
Conduct follow-up activities to ensure customer issues are resolved comprehensively
Assist with general office tasks, including documentation and reporting, to support team organization
Manage multiple tasks effectively, prioritizing urgent customer needs while maintaining workflow
Serve as a brand ambassador, reinforcing customer loyalty and trust through every interaction

Requirements:

Minimum of 1 year of experience in customer service or a related role
Proficiency in using CRM systems and office software, including Microsoft Excel
Strong ability to handle inbound calls and assist customers professionally
Demonstrated skill in scheduling appointments and coordinating services
Excellent communication skills, both verbal and written, with a focus on empathy and problem-solving
Capability to perform data entry tasks with accuracy and attention to detail
Proven ability to manage multiple tasks efficiently in a dynamic environment
Familiarity with billing functions and general administrative processes

What we offer:

medical
vision
dental
life and disability insurance
eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:
June 12, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Experience Specialist