Customer Experience Sales Executive, Office Angels

Customer Experience Sales Executive

Office Angels

Location:
United Kingdom, Hove

Category:
Customer Service

Contract Type:
Employment contract

Salary:

25000.00 - 26000.00 GBP / Month

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Job Description:

Office Angels are seeking Customer Experience Sales Executive to join an established and expanding organisation. This is an exciting opportunity to join a thriving team environment and deliver exceptional customer service across various channels. With increased demand and continued growth, our client is dedicated to creating a positive and memorable customer journey.

Job Responsibility:

Customer Support: Handling customer inquiries via phone, email, or chat, resolving issues, and providing information about products or services
Order Processing: Managing orders, ensuring accurate and timely delivery, and handling any issues related to orders
Complaint Resolution: Addressing customer complaints, finding solutions, and following up to ensure the issues are resolved satisfactorily
Customer Relationship Management: Building and maintaining strong relationships with customers, understanding their needs, and ensuring they have a positive experience
Feedback Collection: Gathering customer feedback to improve products, services, and customer experience
Documentation: Keeping records of customer interactions, transactions, comments, and complaints
Team Collaboration: Working with other departments, such as after-sales and marketing, to ensure customer needs are met and to provide insights from customer interactions
Training and Development: Staying updated with product knowledge and company policies, and sometimes training new customer service staff

Requirements:

Previous experience in a fast-paced customer service role
Excellent communication skills, both written and verbal
Strong problem-solving abilities and a customer-centric mindset
Ability to work autonomously and as part of a dynamic team

What we offer:

Hybrid working options
A dog-friendly office
Dedicated wellbeing support
Increased holiday allowance for long service
Ample opportunities for career progression and ongoing development

Additional Information:

Job Posted:
November 05, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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