Customer Experience Project Manager Jobs

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Senior Customer Experience Manager

We are seeking a Senior Customer Experience Manager to lead initiatives that enh...

Location

Poland , Warsaw

Salary:

Not provided

Stuart

Expiration Date

Until further notice

Requirements

Proven experience in Customer Experience, BPO Operations, or Process Improvement roles
Strong expertise in process mapping, workflow design, and identifying opportunities for automation
Hands-on experience using automation, chatbot, or customer engagement platforms such as Intercom or similar tools
Proficiency with data visualisation tools, ideally Superset (or Power BI, Looker, Tableau)
Strong analytical mindset and ability to translate data insights into operational strategies
Understanding of AI and automation concepts, including distinctions between Machine Learning and Generative AI (e.g. be able to explain prompt management, context windows, retrieval augmented generation)
Demonstrated project management and cross-functional collaboration experience
Fluency in English (spoken and written) is required
SQL or equivalent data query experience is a plus

Job Responsibility

Conduct deep-dive analyses into client and courier experience data to identify patterns, pain points, and improvement opportunities
Design, document, and optimise workflows and process maps to enhance service delivery and operational performance
Partner with the Automation team to develop and implement automation initiatives, including chatbot design and workflow automation
Build and maintain reporting dashboards in Superset (or similar BI tools) to track CX and operational performance
Assess and communicate the impact of automation on key experience metrics such as Contact Rate, CSAT, and Cost
Collaborate with Product, Data, and Operations teams to create data-driven solutions that simplify the customer journey
Champion the use of automation and engagement tools (e.g., Intercom, Zendesk or similar) to deliver efficient and personalised support experiences

What we offer

Meal Vouchers (40zł daily)
Stuart Academy, offering a wide range of upskilling and development opportunities
Wellness Allowance with our partner Juno 171 zł / month
Private healthcare provided by Luxmed
Work-from-Abroad policy (enjoy 30 days per year working from anywhere!)

Fulltime

Customer Experience Manager

We are seeking a dedicated and results-driven Customer Experience (CX) Manager t...

Location

United States , Garden Grove

Salary:

80000.00 - 120000.00 USD / Year

Harbinger Motors

Expiration Date

Until further notice

Requirements

5+ years of experience in a Customer Experience (CX), Customer Success, or Operations role, with a proven track record of designing and implementing successful CX programs
Expert proficiency in CX measurement tools (e.g., Qualtrics, Medallia, Zendesk) and the ability to conduct deep quantitative and qualitative analysis of customer data
Experience within the Automotive, Commercial Vehicle/Fleet, B2B Technology, or high-value capital goods industries is highly preferred
Exceptional written and verbal communication skills, with proven experience influencing cross-functional teams and presenting to executive levels
Demonstrated ability to manage complex, multi-stakeholder projects from concept through execution

Job Responsibility

Design and execute core CX processes across the commercial EV truck lifecycle—from inquiry and purchase through delivery, service, and ongoing support
Map the customer journey across Sales, Delivery, Service, and Support to identify pain points and opportunities for improvement
Coordinate dealer readiness, delivery scheduling, checklists, and cross-functional handoffs to ensure every commercial EV delivery is executed accurately and on time
Own and manage the Voice of the Customer (VOC) program, utilizing tools like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys
Analyze customer feedback, operational data, and market research to derive actionable insights and quantifiable CX metrics
Partner closely with Service Operations, Product, Sales, and other teams to implement process changes that directly address customer needs and reduce friction
Lead projects focused on improving turnaround times, field interactions, and overall service consistency
Represent the customer in internal discussions, ensuring operational decisions consider downstream customer impact
Support the development of standards and guidelines for customer-facing communication
Work with Training/People teams to embed CX principles into onboarding and ongoing education, helping reinforce a customer-first mindset across departments

What we offer

Comprehensive Health, Dental & Vision (HDV) – 100% employee covered
Early-stage Stock Options
Robust Retirement Savings (401k, HSA, FSA)
Generous Paid Time Off (PTO) & Parental Leave
Annual Vacation Bonus
Wellness & Fertility Benefits
Cell Phone Stipend
Complimentary Meals & Stocked Kitchens

Fulltime

Customer Project Manager – High Touch Engineer

The CNS Manager is an administrative profile similar to High Touch Operations Ma...

Location

Italy

Salary:

Not provided

Flint International

Expiration Date

Until further notice

Requirements

College/University degree or equivalent plus 4-6 years related experience in a project management environment in comparable industry
ideally (not required) in an IT/Telco centric organization
Language Requirements: Italian and English

Job Responsibility

Implement project structure and process to enable the delivery team to achieve on time, within budget, high-quality business outcomes for Cisco Customers
Ensure scope and Change Management are in place for the project duration
Ensure key stakeholder status reporting
Risk, issue, communications management
Typically leads up to five (5) medium-sized customer projects
Moderate risk profile
Medium volume of dependencies
New or existing technology projects
tracking incidents, creating standard customer reports, and ensuring proper data management of sensitive customer information
coordinates all areas of Cisco to assist the customer in resolving their incidents as quickly as possible, maximizing availability

Technical Project Manager - Customer Delivery

We are looking for a Technical Project Manager - Customer Delivery who will lead...

Location

Germany; Spain , Berlin; Barcelona

Salary:

Not provided

Deepset GmbH

Expiration Date

Until further notice

Requirements

4+ years of Technical Project/Program Management or Customer Delivery in Enterprise software (AI, SaaS, or infrastructure preferred)
Proficiency in project management methodologies (Agile, Waterfall) and tools (Jira, Asana, etc.)
Familiar with and able to communicate technical concepts related to APIs, Cloud environments (AWS/GCP/Azure), deployment models (On-Prem, Cloud and Hybrid), and software integration
Excellent communication and stakeholder management skills with both technical and non-technical audiences
Proven experience in leading external delivery projects, managing stakeholders at senior levels, and building strong client relationships
Highly organised, detail-oriented, and able to manage multiple projects simultaneously
Problem-solver with strong conflict-resolution and risk-management abilities
Highly organised, proactive, and comfortable owning outcomes with minimal oversight
Customer-first mindset, focused on driving value and successful outcomes
Experience in creating, documenting, and iterating on processes to drive operational excellence

Job Responsibility

Serve as the main point of contact for customers during delivery, managing expectations and communications through complex AI deployments
Own the planning, execution, and reporting for customer implementations with deepset using Haystack, deepset AI Platform and custom solutions. Ensuring customers achieve value quickly and build trust in our solutions
Run regular project check-ins, track milestones, manage scope, and ensure a smooth customer experience
Manage risk, dependencies and blockers, escalate when needed, and proactively manage solutions
Produce project plans, dashboards, and status updates that make progress, status and risks transparent to internal and external stakeholders
Drive excellence in delivery by helping to define and refine delivery playbooks, templates, and processes to scale our Enterprise delivery function
Maintain high levels of customer satisfaction and ensure clear documentation in CRM and other systems

Programme Manager – Customer Experience

We are looking for a Programme Manager to join the Customer Experience Programme...

Location

United Kingdom , London

Salary:

Not provided

DELIVER

Expiration Date

Until further notice

Requirements

proven experience delivering multi-stakeholder or cross-functional projects or programmes, ideally in a fast-paced operational or customer-facing environment
Strong organisational skills, with the ability to manage detailed plans, track risks, and drive execution against timelines
structured thinker able to break down problems, interpret data, and identify issues early
Comfortable working with data to support decision-making and to evaluate impact
clear communicator, able to present updates in a simple, structured way
Able to coordinate effectively across teams and influence without authority
comfortable working in an evolving environment, balancing multiple priorities and dealing with uncertainty
Strong team player who builds trust and works well with different functions and markets
awareness of customer operations, service environments, or similar operational contexts is a strong advantage
self-starter with a strong sense of ownership, able to take initiative and drive work forward with limited guidance

Job Responsibility

Manage the day-to-day delivery of defined workstreams or smaller programmes, ensuring clear plans, timelines, and coordination
Support senior programme managers on larger cross-functional initiatives, including planning, dependency management, and status tracking
Work closely with Product, Operations, Markets, Tech, Strategy, and Data Science teams to ensure alignment on scope, timelines, and responsibilities
Facilitate workshops, working sessions and stand-ups to maintain clarity and momentum
Support definition of success metrics and track progress against them
Gather insights and data to measure impact and ensure benefits are understood by stakeholders
Prepare and maintain project documentation such as plans, RAID logs, and progress updates
Provide accurate reporting to stakeholders, escalating risks and issues proactively
Coordinate key governance processes within the CX organisation, helping maintain clear operating rhythms and ensuring the right information flows to support decision-making
Support the intake process for change requests into Operations and Strategy, ensuring submissions are logged, assessed, and routed appropriately

What we offer

competitive and comprehensive compensation and benefits package
aim to pay every employee competitively for the role they are performing in their respective location
some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support
Up to 5% matched pension contributions
Some roles may be eligible for share awards
Free Deliveroo Plus: free delivery and access to special offers
Team lunches from the best local restaurants
25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo
One day of paid leave per year to volunteer with a registered charity
Funded single cover healthcare on our core plan, with the option to add family members at own cost

Fulltime

Customer Service Project Manager (Digital Solutions)

At Flix, we offer a dynamic work environment with competitive pay, strong growth...

Location

Portugal , Lisbon

Salary:

Not provided

Cherry Ventures

Expiration Date

Until further notice

Requirements

Strong project management mindset with proven experience in automation, AI-driven support, or self-service platforms
Ability to translate operational pain points into clear product problems and prioritization decisions
Experience working with multilingual customer journeys and markets
Fluency in English is a must
Data-driven approach: confident using dashboards, funnels, and metrics to guide decisions
Comfortable working with engineering teams and discussing requirements at a technical-concept level
Strong stakeholder management across CS operations, product, tech, and localization
Bias for action: you move fast, simplify, and focus on solutions that scale

Job Responsibility

Co-own the end-to-end strategy for automated resolution across text and voice bots
Translate CS needs into clear product priorities that reduce dependency on human agents
Partner with Tech to design, build, and ship automation capabilities that work reliably across languages
Monitor performance by language + contact reason and continuously improve auto-resolution rates
Work cross-functionally with Operations, Quality, and Content teams to remove blockers and simplify flows
Define and maintain a strong measurement framework: accuracy, containment, latency, customer effort
Drive experimentation: A/B tests, prompt optimization, journey redesign, and new automation use cases

What we offer

Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family
Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year
Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life
Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members
Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills
Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career

Customer Project Manager

Leads customer engagement to ensure that it meets all scope, time, budget and qu...

Location

Czech Republic , Prague

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

First Level University degree
5 years experience in project management or in like roles/businesses
Demonstrates an in-depth understanding of key company Services' operational policies, processes and methodologies applicable to project management
On the PMP Certification path

Job Responsibility

Leads customer engagement to ensure that it meets all scope, time, budget and quality expectations
Manages corporate, customer and third party vendor efforts to plan, sell and implement solutions to customer problems
Manages customer project delivery
Manages project financials including P&L
Provides reliable financial forecasts to the management
Manages business development
Identifies and develops new opportunities on current project
Manages client relationships
Manages project team
Mentors and encourages skill development of project team members

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Customer Project Specialist

For our client – worldwide leader in innovative IT and networking technologies –...

Location

Italy , Rome

Salary:

Not provided

Flint International

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business, Engineering, or Technology or equivalent experience
College/University degree or equivalent plus 0-2 years related experience
Professional PMI certification PMP or equivalent preferred
2+ years of experience in running and leading customer projects
Works effectively and efficiently in a highly matrixed environment
Excellent stake-holder management, high personal impact, ability to work externally with customers and within Cisco organization to align priorities, resources, and handle conflict between stakeholders
Language Requirements: Italian

Job Responsibility

Accountable for delivery and management of schedule, scope, quality, cost and risk for small projects
Conduct project support activities within a project or program environment, or project support services team
Leads end-to-end project delivery against contractual requirements, revenue and profitability targets while maintaining an excellent customer experience
Identifies project staffing requirements, drives staffing across Cisco CX functions and coordinates project team members to drive delivery excellence within target cost, schedule, and quality
Owns accurate forecasting, tracking, and reporting on project costs and revenues
Ensures the collection of lessons learned and findings to share and apply within the PM community
Communicates effectively with executives and various teams to identify needs and evaluate alternative business solutions and strategies
Identifies further growth opportunities within customer environment and engages with sales partners for pursuit
as opportunities warrant, support scoping, cost modelling and margin analysis

Customer Experience Project Manager

Onward Search

Location:
United States, Mettawa

Category:
-

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 11, 2025

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Location:United States, Mettawa

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Contract Type:Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:December 11, 2025

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Location:
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Contract Type:
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Job Posted:
December 11, 2025