Customer Experience Program Specialist Job at Uber (Sao Paulo)

Customer Experience Specialist

To optimise the meeting place experience for the many people to drive visitation...

Location

China , Changsha

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

IKEA concept, culture and values – Knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people, to ensure right representation
IKEA brand – Knowledge of what the IKEA brand means and how it should be incorporated in everything IKEA does
Branding: Knowledge of creating a unique image for the local brand in the consumers' mind and establish a significant and differentiated presence in the market that attracts and retains customers
Globalization – Able to adapt global Meeting Place concept to meet local culture and community needs and willpower to adjust the global concept to stay and continue to be relevant
Customer experience practices – knowledge of the customer experience practices and innovations used by the industries worldwide (including retail, meeting places, F&B, leisure, hotel business, other places where customer experience is an integral part of the business
Customer Behavior – Knowledge of existing and potential customer’s needs, behaviours and aspirations to be able to help Ingka evaluate future endeavours and further translate insights into most relevant ideas & solutions, to support for business purpose and decision-making
Customer journey - Knowledge of the customer’s whole interaction with Ingka, from first encounter to purchase – using digital and physical tools and platforms

Job Responsibility

Co-create the Customer Experience Program for the Meeting Place by providing solutions which enhance the Customer Journey for each customer group
Secure efficient communication with customers
Execute on assigned tasks which contribute to strategic priorities within the Customer Experience supporting Customer Experience Manager as priorities evolve to deliver day-to-day Customer Experience activities, leveraging their specific customer experience expertise and knowledge of standards on local and different markets
Propose and execute localization of the Meeting Place in all MP’s touch points (off-line and on-line), commercial offer, partners design concepts and formats, design story, services, amenities and temporary special experiences to ensure relevance and consistency from customer perspective
Create and manage customised events and marketing activities together with our Partners, Communities and IKEA and follow them up
Actively work on customer experience improvement by increasing IKEA presence in the Meeting Place and developing common commercial calendar together with IKEA
Cooperate with Accelerator Hub and external partners in order to identify and implement innovation projects or initiatives in the Meeting Place
Support local innovation projects which uplift Meeting Place unique customer experiences, co-creation and operations optimization
Regularly monitor customers’ interaction with the MP
Collect and use Customer Voice in order to engage, explain and talk to our customers day to day

Fulltime

Customer Experience Specialist

To optimise the meeting place experience for the many people to drive visitation...

Location

China , Changsha

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Knowledge of IKEA concept, culture and values
Knowledge of IKEA brand and its incorporation in all actions
Knowledge of branding to establish market presence
Ability to adapt global Meeting Place concept to local culture
Knowledge of customer experience practices in various industries such as retail, meeting places, F&B, leisure, hotel business
Understanding of customer behavior to evaluate future initiatives and support decision-making
Knowledge of customer journey interactions with digital and physical tools.

Job Responsibility

Co-create the Customer Experience Program for the Meeting Place
Execute tasks to support Customer Experience Manager
Propose and execute localization of the Meeting Place at all touch points
Create and manage events and marketing activities with partners and communities
Work on customer experience improvement by increasing IKEA presence
Cooperate with accelerator hub and external partners on innovation projects
Monitor customer interactions and feedback
Use communication channels including social networks
Document practices and lessons for other meeting places.

Fulltime

Customer Experience Specialist

To optimise the meeting place experience for the many people to drive visitation...

Location

China , Wuxi

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

IKEA concept, culture and values – Knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people, to ensure right representation
IKEA brand – Knowledge of what the IKEA brand means and how it should be incorporated in everything IKEA does
Branding: Knowledge of creating a unique image for the local brand in the consumers' mind and establish a significant and differentiated presence in the market that attracts and retains customers
Globalization – Able to adapt global Meeting Place concept to meet local culture and community needs and willpower to adjust the global concept to stay and continue to be relevant
Customer experience practices – knowledge of the customer experience practices and innovations used by the industries worldwide (including retail, meeting places, F&B, leisure, hotel business, other places where customer experience is an integral part of the business
Customer Behavior – Knowledge of existing and potential customer's needs, behaviours and aspirations to be able to help Ingka evaluate future endeavours and further translate insights into most relevant ideas & solutions, to support for business purpose and decision-making
Customer journey - Knowledge of the customer's whole interaction with Ingka, from first encounter to purchase – using digital and physical tools and platforms

Job Responsibility

Co-create the Customer Experience Program for the Meeting Place by providing solutions which enhance the Customer Journey for each customer group. Secure efficient communication with customers
Execute on assigned tasks which contribute to strategic priorities within the Customer Experience supporting Customer Experience Manager as priorities evolve to deliver day-to-day Customer Experience activities, leveraging their specific customer experience expertise and knowledge of standards on local and different markets
Propose and execute localization of the Meeting Place in all MP's touch points (off-line and on-line), commercial offer, partners design concepts and formats, design story, services, amenities and temporary special experiences to ensure relevance and consistency from customer perspective
Create and manage customised events and marketing activities together with our Partners, Communities and IKEA and follow them up
Actively work on customer experience improvement by increasing IKEA presence in the Meeting Place and developing common commercial calendar together with IKEA
Cooperate with Accelerator Hub and external partners in order to identify and implement innovation projects or initiatives in the Meeting Place. Support local innovation projects which uplift Meeting Place unique customer experiences, co-creation and operations optimization
Regularly monitor customers' interaction with the MP. Collect and use Customer Voice in order to engage, explain and talk to our customers day to day. Use active listening and other communication techniques to uncover customer insights. Use all communication channels, including social networks as part of daily work. Involve customers into the quick prototyping of the new ideas and concepts
Follow-up, accumulate and share practices and lessons learnt with other Meeting Places. Ensure the appropriate documentation of customer experience related materials

Fulltime

Customer Experience Specialist

We are looking for a highly organized and detail-oriented Customer Experience Sp...

Location

United States , Collierville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in using computer programs to manage customer interactions and data
Experience working with CRM systems to track and optimize customer engagement
Familiarity with the 'About Time' software to ensure efficient operational processes
Strong skills in answering inbound calls and providing prompt, detail-oriented assistance
Ability to assist customers with inquiries, complaints, and requests to enhance satisfaction
Knowledge of benefit functions to guide customers through relevant processes effectively
Expertise in handling billing functions, including resolving discrepancies and processing payments.

Job Responsibility

Handle inbound customer calls and respond to inquiries promptly and professionally
Assist customers with billing-related questions and resolve issues effectively
Utilize CRM systems to update and maintain accurate customer records
Process customer applications with attention to detail and adherence to company guidelines
Collaborate with internal teams to ensure customer benefit functions are delivered efficiently
Monitor customer accounts and take necessary actions to address discrepancies or concerns
Provide support in navigating computer programs to enhance customer experience
Offer solutions and guidance to customers to improve their overall satisfaction
Document and analyze customer interactions to identify trends and opportunities for improvement
Facilitate communication between departments to ensure a cohesive approach to customer service.

What we offer

Medical, vision, dental, and life and disability insurance for contract/temporary professionals
Eligibility for 401(k) plan for hired contract/temporary professionals
Access to free online training
Competitive compensation.

Fulltime

Customer Experience Specialist

We are looking for a dedicated Customer Experience Specialist to join our team i...

Location

United States , Vacaville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
a minimum of 2 years of experience in a call center or customer support role
proficiency with CRM systems and other relevant computer programs
strong customer focus with an ability to adapt to diverse personality types
excellent multitasking, prioritization, and time management skills
a team-oriented mindset with a strong sense of responsibility and dependability
positive and detail-oriented attitude in all interactions
bilingual proficiency in Spanish is an advantage

Job Responsibility

Handle a high volume of inbound and outbound calls efficiently, ensuring customer satisfaction
schedule appointments for the sales team while maintaining accurate records in the company’s CRM system
respond promptly to customer inquiries via phone and online communication channels
adhere to communication guidelines and scripts to address a variety of customer concerns
identify customer needs, provide accurate information, and offer appropriate solutions
monitor and track all customer interactions within the designated company systems
assist in hiring and training new team members as required
meet and exceed individual and team performance metrics, including qualitative and quantitative targets

What we offer

Medical, vision, dental, and life and disability insurance
eligibility to enroll in company 401(k) plan
access to free online training

Fulltime

Customer Service Specialist

At MyIntegra, our Customer Service Specialists are the heart of our customer exp...

Location

Australia , Cloverdale

Salary:

Not provided

Assure

Expiration Date

Until further notice

Requirements

Experience as a customer service agent in a call centre, with active listening and call flow control
Strong problem-solving skills and ability to build empathy and rapport
Excellent verbal and written communication skills
High attention to detail and focus on quality in documentation and interactions
Time management skills in a fast-paced environment
Ability to work independently and collaboratively
Adaptability to change and willingness to take initiative and ask for guidance
Familiarity with CRM systems like Salesforce and templated/scripted communications

Job Responsibility

Handle inbound and outbound enquiries across multiple channels with empathy and professionalism
Clearly communicate NDIS requirements and the benefits of Plan Management in a clear and supportive manner
Build trust and rapport with customers through open, compassionate communication
Investigate and resolve customer issues by identifying the root causes, offering effective solutions, and following up to ensure satisfaction
Maintain accurate and detailed records of all customer interactions for audit and compliance purposes
Learn and apply NDIS Program Rules and internal procedures to deliver informed and effective support
Use MyIntegra’s systems and platforms (e.g., Salesforce/CRM) to manage enquiries and complete administrative tasks

What we offer

Flexible hybrid work model (split between home and office)
Supportive, inclusive, and friendly team culture
Opportunity to make a meaningful impact in the lives of people with disability
Ongoing training, career development, and progression opportunities
Access to a comprehensive Employee Assistance Program
Discounts with major retailers and corporate health insurance rates

Fulltime

Customer Enablement Specialist

The Customer Enablement Specialist will design and execute customer education an...

Location

United States

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

Experience in customer enablement, education, or success within a SaaS or AI technology company (2+ years preferred)
Proven ability to design and deliver scalable learning programs and certifications using adult learning principles
Strong project management, collaboration, and presentation skills
Skilled at hosting webinars, virtual training, and community engagement initiatives
Excellent communicator who can translate technical concepts into accessible learning content

Job Responsibility

Design, launch, and manage ElevenLabs University, including curriculum development, course creation, and certification pathways
Build and maintain the Agent Builder Certification, developing assessments, learning paths, and resources to support customer upskilling
Lead customer webinars and feature trainings, from planning and promotion to delivery and follow-up, ensuring content reflects the latest product capabilities
Drive enterprise community growth through events, newsletters, and knowledge-sharing, spotlighting customer success stories and best practices
Partner with revenue leadership to establish the Customer Advisory Board (CAB) and execute a customer storytelling program that amplifies innovation and impact

What we offer

Innovative culture
Growth paths
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
Annual company offsite
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

Fulltime

Senior Customer Support Specialist

The candidate will provide technical customer support for the NAVBLUE N-Ops & Cr...

Location

Poland , Gdańsk

Salary:

Not provided

NAVBLUE Limited

Expiration Date

Until further notice

Requirements

At least 3-5 years experience within a Technical Customer Support role within the Aviation industry
Experience working with customer requests and issues in a strict time frame and adhering to SLA’s
Proven ability to multitask during high stress situations and prioritize work
Strong analytical and problem-solving skills
Able to think critically and take a proactive approach to identify problems, issues, and opportunities
Strong communication skills written/verbal communication, organizational and customer service skills
A team player
Adept at using and learning new software
Attention to detail & quality minded
Fluent in English

Job Responsibility

Analyze and troubleshoot complex queries through all available tools to try to resolve queries without escalation to L3 teams, performing system changes where required and permitted through the defined operating procedures
Provide feedback to Production Teams and Product Management on support trends, issues and any item impacting customer satisfaction
Manage and be responsible for multiple complex and technical queries submitted by customers through the Navblue Support Portal
Ensure that all customer queries or requests are logged, managed, followed up and closed as per the internal and customer specific Service Level Agreement’s (SLA)
Work closely with Product on new releases of the applications including training on the release, notifying new customers, and assisting customers with any issues
Train on the applications and use the desktop and mobile versions to troubleshoot any customer issues or queries
Monitor customer satisfaction and build loyalty from customers by providing excellent customer service
Ensure Quality, good housekeeping & Health & Safety is always maintained

What we offer

Stable employment based on a full-time job contract
International working environment in a dynamic company
Access to the latest knowledge and technologies enabling professional development
Training and development possibilities
Participating in international projects and international trips
Competitive salary dependent on experience and qualifications
Private medical coverage for you and your family
Sport card
Life insurance for you and your family
Co-funding for meals

Customer Experience Program Specialist

Uber

Location:
Brazil; Mexico , Sao Paulo ▼
Mexico City

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 21, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer Experience Program Specialist

Customer Experience Specialist

Customer Experience Specialist

Customer Experience Specialist

Customer Experience Specialist

Customer Experience Specialist

Customer Service Specialist

Customer Enablement Specialist

Senior Customer Support Specialist

Customer Experience Program Specialist

Uber

Location:Brazil; Mexico , Sao Paulo ▼Mexico City

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:February 21, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer Experience Program Specialist

Customer Experience Specialist

Customer Experience Specialist

Customer Experience Specialist

Customer Experience Specialist

Customer Experience Specialist

Customer Service Specialist

Customer Enablement Specialist

Senior Customer Support Specialist

Location:
Brazil; Mexico , Sao Paulo ▼
Mexico City

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
February 21, 2026