Customer Experience & Product Expert, Office Angels

Office Angels

Location:
United Kingdom, Gateshead

Category:
Customer Service

Contract Type:
Employment contract

Salary:

30000.00 GBP / Year

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Job Description:

Join a dynamic, values-driven business in Gateshead where you'll be the go-to expert resolving customer and partner queries across a wide product range while ensuring excellent customer journeys.

Job Responsibility:

Resolving technical and product queries from customers and service partners
Supporting the global sales team with product and technical questions
Investigating issues alongside the R&D team
Creating and maintaining user-friendly support materials (SOPs, videos, guides)
Delivering product training for internal teams and external partners
Providing feedback to improve communications and customer support tools
Identifying FAQs and proactively suggesting improvements
Collaborating with the wider customer experience team on servicing and order management

Requirements:

Strong written and verbal communication skills - able to simplify complex issues
Highly organised with the ability to juggle multiple projects
Confident IT user (Office 365
CRM experience an advantage)
Background in chemistry/chemical manufacturing (desirable)
Technical understanding of products and applications
Naturally curious and solutions-focused

Nice to have:

Background in chemistry/chemical manufacturing
CRM experience

What we offer:

25 days annual leave + 8 bank holidays (option to purchase more)
Bonus scheme & profit share
Pension: 6% employer / 2% employee
Life Assurance (3x salary)
Health Cash Plan (up to £625/year for prescriptions, dental & therapies)
Employee Assistance Programme & 24/7 GP Helpline
Share Incentive Plan
Cycle to Work
Discounts
Long-service rewards

Additional Information:

Job Posted:
September 04, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Customer Experience & Product Expert