Customer Experience Manager – Talent Assessment Job at h2 Recruit

Academy Global Project Manager

The primary responsibility of this role is to provide professional project manag...

Location

United Kingdom , London

Salary:

Not provided

LHH

Expiration Date

Until further notice

Requirements

5+ years of experience managing customer projects, global project experience preferred
5+ years of relevant industry experience and/or background (i.e., HR, learning, higher education, organizational development, etc.)
Leadership & Development industry experience is highly desirable (e.g., HR, HR consulting, human capital, workforce planning, leadership development, HR assessment, business coaching, talent management, redeployment)
Demonstrated experience mentoring and onboarding others
Project management training and/or certifications, able to apply various methodologies
Demonstrated experience defining project-based processes which improve efficiency
Builds effective and engaged teams, with a focus on people-first and development/coaching
Able to provide direction and effective delegation and prioritization for self and project teams
Very strong detail orientation, ability to track project delivery information. Ability to simplify and communicate themes from a large amount of manual details.
Analytical and able to design and execute dashboard reporting that drives decision making

Job Responsibility

Provide project management leadership for the delivery of complex, large-scale projects for several clients, in collaboration with the account team, and program manager, where applicable
In collaboration with sales and solution, define project post-sale using charter, scope, and detailed requirements documentation and practices
Facilitate the set-up of the project to ensure the customer expectations, outcomes, and benefits are aligned to project(s) delivery processes, program tracking, and reporting
Set up detailed project governance, clearly define roles, and structure to ensure effective project delivery process
Provide client-facing support at the project level to ensure project team is aligned, deliverables are met, and issues are escalated and resolved
Ensure appropriate project resourcing at global, regional, and local levels to support program outcomes and project deliverables
Define and manage project plans, schedules, RAID logs, and other work trackers
Collaborate to define, write, review, and execute communications with project team, customer, and participants
Collaborate with key project stakeholders to ensure delivery alignment and seamless customer experience
Create governance, stakeholder management, and communication plans

What we offer

Global leading organization
Your own world-class coach
Friends and family coaching
2 weeks work-from-anywhere
Charity days
Learning and Development Budget
Weekly wellbeing hour

Fulltime

Senior Director, Account Health Management EMEA

As a Senior Director, Account Health Management, you will be a key leader within...

Location

United Kingdom , London

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

10+ years of professional experience in a high-growth SaaS/Cloud Enterprise Organization or similar
At least 5+ years in a leadership capacity
Demonstrated experience leading global direct/indirect teams of 10+ in customer success, professional services, and/or support organizations
Proven track record of managing quantified metrics and execution programs to deliver exceptional results and customer satisfaction
Extensive customer-facing experience in senior roles, including the ability to effectively communicate and influence C-level executives and various levels of technical and non-technical depth within client teams
Expertise in managing customer escalations, balancing customer expectations, and negotiating successful resolutions
Experience leading teams to deliver large technology programs to strategic customers, with expertise in 2+ of the following areas: Network Security, Cloud Security, Product Development, Security Operations, or DevSecOps
Proven ability to work effectively in a highly matrixed and fast-growing organization, building strong working relationships across multiple functions and mediating conflict
A strategic mindset with P&L/Run the Business experience, capable of scaling operations, and strong operational, analytical, and problem-solving skills with a track record of driving transformational improvements
Thought leadership and the ability to anticipate and quickly adapt to changing customer and company needs

Job Responsibility

Manage and mentor a team of Service Delivery Leaders and Customer Success Managers
Foster team cohesiveness, focusing on employee morale and development initiatives to promote internal retention
Set team goals aligned with overall organizational objectives, and provide regular performance feedback to direct reports
Build a growth mindset-oriented culture that promotes diversity, continuous improvement, a sense of urgency, and customer outcomes
Inspire and attract top talent to your team
Lead the Account Health Team to drive customer engagement and excellence for top-tier customers in the region
Act as a single accountable post-sales leader for customer outcomes, partner execution, and day-to-day post-sales execution and operations in your geography
Accountable for executive engagement, account health, and risk mitigation
Oversee customer planning, deployment, account-level reviews, and escalations
Maintain executive relationships and act as an escalation point to ensure stakeholder alignment and provide proactive, prescriptive advice for outstanding Customer Success

What we offer

FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees
Mental and financial health resources
Personalized learning opportunities

Fulltime

General Manager

As a General Manager at Blank Street, you’ll play a key role in bringing our bra...

Location

United States , Los Angeles

Salary:

70000.00 - 80000.00 USD / Year

Blank Street

Expiration Date

Until further notice

Requirements

4+ years of experience managing single-unit operations in high growth hospitality and/or retail brands
Experience managing large hospitality teams
Experience managing inventory and supply chain ordering
Passion for excellent customer service and hospitality
Ability to perform under pressure and time constraints
Excellent organizational skills
Highly effective interpersonal and communication skills
Ability to create workflows, systems and processes that support a dispersed team
Excellent delegation and follow up skills
Can use emotional intelligence and conflict resolution skills to create a welcoming workplace

Job Responsibility

Create a motivating and engaging culture for employees
Consistently celebrate, train, coach and mentor your team
Step in to cover scheduling gaps or time off in your locations
Create and publish all schedules according to state and local labor laws
Review and approve timecards and paid time off requests in a timely manner ensuring your team is paid accurately and on time
Recruit super star talent in collaboration with the People Team
Coordinate training and accreditation of all new hires
Oversee and validate the quality of training being led by your Cafe Leads, providing feedback and coaching where needed
Develop your teams in a timely manner, ensuring any performance issues are addressed quickly and fairly
Work with HQ to manage change to ensure Blank Street is continuously evolving while minimizing disruption for your team

What we offer

Bonus program
15 days of paid annual leave (on top of company-observed holidays and sick time)
Three health plan options, with full coverage available for two employee-only tiers
Commuter benefits
Parental leave
Bereavement leave
Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more!
Regular social outings with the team
Free Blank Street swag

Fulltime

Academy Global Project Manager

The primary responsibility of this role is to provide professional project manag...

Location

Canada , Toronto

Salary:

Not provided

LHH

Expiration Date

Until further notice

Requirements

5+ years of experience managing customer projects, global project experience preferred
5+ years of relevant industry experience and/or background (i.e., HR, learning, higher education, organizational development, etc.)
Leadership & Development industry experience is highly desirable (e.g., HR, HR consulting, human capital, workforce planning, leadership development, HR assessment, business coaching, talent management, redeployment)
Demonstrated experience mentoring and onboarding others
Project management training and/or certifications, able to apply various methodologies
Demonstrated experience defining project-based processes which improve efficiency
Builds effective and engaged teams, with a focus on people-first and development/coaching
Able to provide direction and effective delegation and prioritization for self and project teams
Very strong detail orientation, ability to track project delivery information. Ability to simplify and communicate themes from a large amount of manual details.
Analytical and able to design and execute dashboard reporting that drives decision making

Job Responsibility

Provide project management leadership for the delivery of complex, large-scale projects for several clients, in collaboration with the account team, and program manager, where applicable
In collaboration with sales and solution, define project post-sale using charter, scope, and detailed requirements documentation and practices
Facilitate the set-up of the project to ensure the customer expectations, outcomes, and benefits are aligned to project(s) delivery processes, program tracking, and reporting
Set up detailed project governance, clearly define roles, and structure to ensure effective project delivery process
Provide client-facing support at the project level to ensure project team is aligned, deliverables are met, and issues are escalated and resolved
Ensure appropriate project resourcing at global, regional, and local levels to support program outcomes and project deliverables
Define and manage project plans, schedules, RAID logs, and other work trackers
Collaborate to define, write, review, and execute communications with project team, customer, and participants
Collaborate with key project stakeholders to ensure delivery alignment and seamless customer experience
Create governance, stakeholder management, and communication plans

What we offer

Your own world-class coach
Friends and family coaching
2 weeks work-from-anywhere
Charity days
Learning and Development Budget
Weekly wellbeing hour

Fulltime

HR Business Partner - Sales

HR Business Partner (Sales, Sales Ops, Marketing) serves as the primary strategi...

Location

United States , Easton

Salary:

Not provided

Victaulic

Expiration Date

Until further notice

Requirements

Seven or more years of Human Resources experience
Experience in employee relations, talent development, performance management, compliance, recruiting, reporting, analytics, and compensation
BS degree preferred
Professional HR certification preferred (ex. PHR, SPHR, SHRM-CP, SHRM-SCP)
Demonstrated competencies: Credible Activist, Capability Builder, Technology Proponent, Customer Focus, Resilience and Work Ethic

Job Responsibility

Serve as primary strategic advisor to department leadership teams
Drive people strategies to strengthen performance, engagement, and leadership capability
Provide strategic and operational support to U.S. Sales, Sales Operations, and Marketing organizations
Deliver forward-looking solutions to enable growth and align people initiatives with business objectives
Lead efforts to identify, develop, and retain top talent
Advise on organization design, workforce planning, and change management
Build strong, trusted relationships across teams
Play central role in Sales Incentive Program redesign
Execute comprehensive talent management strategy (onboarding, coaching, performance management, talent assessments, succession planning)
Conduct compensation reviews

Fulltime

New Business Development Manager

Looking to develop your already successful sales career in B2B Sales within the ...

Location

Poland , Krakow; Lodz; Poznan; Warszawa; Wroclaw

Salary:

Not provided

LHH

Expiration Date

Until further notice

Requirements

Proven track record in selling customized business solutions in a consulting environment — ideally within HR, talent management, coaching, assessments, HRIS, change management, outplacement or workforce transformation
Solid background in both new business development (hunting) and account management, particularly in industries such as HR services, education, coaching, professional services, and consulting
Skilled in various sales techniques, including face-to-face meetings, social selling, and delivering large presentations
Demonstrated ability to build, manage, and grow client strong relationships
Good organization of own work and a team player
Strong capability in leading sales efforts, influencing virtual global teams, and executing sales strategies
Excellent communication, negotiation, and presentation skills
Experience working with CRM systems, especially Salesforce
Strong project management skills with a consistent record of meeting KPIs
Problem-solving mindset with a focus on process improvement

Job Responsibility

Develop a sales strategy to source new business target logos and to increase share of wallet across a dedicated set of prospects
Translate HR/talent-based requirements into a business-driven LHH solution, which aligns with the business strategy of our clients
Build strong relationships internally across functional groups within LHH where an open and team-oriented culture exists
Primary responsibility is to sell LHH's Career Transition & Mobility and Leadership Development services to potential clients
Manage sales process from account strategy, and planning through execution of the sales
Develop solution proposals encompassing LHH’s entire suite of solutions
Negotiate pricing and contractual agreements
Collaborate closely with internal teams to ensure smooth onboarding and execution of client solutions

What we offer

Growth opportunities within a HR Solutions global leader
We prioritize learning to stay agile in an increasingly competitive business environment
We foster an open-minded environment where people spark new ideas and explore alternatives
Additional benefits including PTO, Paid Holidays, and more
Company car and necessary work tools

Fulltime

Principal Program Manager Sales and Success

As the Principal Program Manager for Sales and Success, you will play a critical...

Location

United States , Austin; San Francisco; Seattle; New York

Salary:

158000.00 - 253800.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

Bachelor’s degree, advanced degree or certifications in program management or change management is a plus
10+ years of experience in program management, with a focus on portfolio management, preferably in a sales or customer success environment
Strong expertise in change management, with a proven ability to influence and drive large-scale initiatives
Exceptional communication and prioritization skills, with a talent for working cross-functionally with senior leaders, strategists, and program sponsors
Strong strategic mindset with an ability to navigate complexity, identify key themes, and deliver impactful solutions
Adept at managing multiple high-priority projects and balancing long-term strategic goals with near-term operational needs
Experience with project management tools and methodologies, including Agile, Lean, or similar frameworks

Job Responsibility

Partner with Portfolio Sponsors to design, develop, and structure the program portfolio, ensuring alignment across all stages of the customer lifecycle
Lead the framework development for each program stage, incorporating customer-centric insights and measurable objectives to ensure program readiness and success
Act as a primary advocate for prioritizing high-impact programs, ensuring all required information is gathered for a thorough prioritization phase
Identify and drive any necessary strategic work before advancing programs, fostering collaboration among key stakeholders to validate program alignment with overarching goals
Collaborate with cross-functional teams and strategists to develop a comprehensive roadmap for change management across Sales and Success
Monitor in-flight programs to assess and validate their strategic impact, making data-driven recommendations to adjust focus or resources as needed to drive outcomes
Take ownership of a key program within the portfolio, leading its execution from ideation through implementation
Oversee all aspects of program delivery, including stakeholder communication, resource allocation, and progress tracking, to ensure that the program meets its objectives and contributes to portfolio-level impact

What we offer

health and wellbeing resources
paid volunteer days
benefits, bonuses, commissions, and equity

Fulltime

Implementation Manager

The Client Onboarding Sr Analyst is a seasoned professional role. Applies in-dep...

Location

Japan , Tokyo

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years of experience in documentation review, account Maintenance and related Cash products preferred
Good interpersonal communication skills
Consistently demonstrates clear and concise written and verbal communication skills
Demonstrated Project management skill including financial cost management skill
Advanced execution skills in a multi-tasking mode
Exposure to Customer Service and handling of system, testing and rollouts
Ability to achieve business objectives without compromising on controls and risk parameters established
Ability to interact confidently with senior management and / or regulators
Ability to coach and develop people, identifying and retaining talent
Able to partner with businesses and other support functions at senior levels in setting strategy and priorities

Job Responsibility

Responsible for customer interaction, documentation issuance, review and system setups
Focuses on timely and accurate delivery of all account opening functions, as well as delivering excellent customer service and resolution of customer issues
Performs day to day management of the account opening and maintenance processing
Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams
Determines new work procedures, analyzes complex and variable issues with significant departmental impact
Encourages cross functional training for staffs to enrich their skill base
Optimizes manpower to achieve higher productivity levels
Understands client requirements and implements them correctly
Monitors customer satisfaction and service level and drives process changes
Provides innovative solutions to clients

Fulltime

Customer Experience Manager – Talent Assessment

h2 Recruit

Location:
United Kingdom

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 09, 2025

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Job Responsibility:

Requirements:

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