Customer Experience Lead, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
Romania, Bucharest

Category:
Customer Service

Contract Type:
Contract work

Salary:

Not provided

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Job Description:

The Customer Experience Lead executes operational activities related to quote, price, configuration, deal registration, order management process, invoicing, and contract life-cycle management to ensure that sales orders are successfully completed from quote to delivery and credited appropriately assigned for sales compensation. Produces deal documentation and configures systems to reflect ordering processes. Generates invoices and client billing in accordance with service and product agreements. Records, updates and validates customer and deal information in systems, produces reports and analyses of sales processing activities.

Job Responsibility:

Supports orders sold and delivered in the same country / geography
Handles the E2E Customer Operations processes for HPE Services
Manage the standard accounts, Indirect RTM, low value and complexity deals
Validating the sales/partner/customer requests for appropriate prerequisites to deliver their needs
Assuring the requests are in line with HPE Compliance and Policies
Sales/Partners/Customers facing on all the requirements
Collaboration with country teams, sales reps, and other stakeholders as a first point of contact to achieve the sales/partners/customer expectations
E2E contract lifecycle ownership (quotes, bookings, renewals, changes, true-ups, escalations, invoicing, etc.)
Ensures that country specials/account specials are taken into consideration for pricing discounts at various stages
Being an Automation Advocate by using automation tools and systems
Monitor & Own the Service Level Agreements (SLAs) for the respective accounts
Perform Quality Checks
Ensure upcoming renewals for the accounts are ready and available for Sales within the legal periods
Follow through with renewals team
Invoice Disputes management - work with Credit and collection team and sales to ensure the disputes are resolved and customer pays the invoice
Renewal Forecast & Planning support
Ensuring Process Compliancy
Collaboration within the team internally assisting on decision making to deliver the customer needs
Escalation Management
Owning Root Cause Analysis and Actions
Consultancy & knowledge sharing for Sales, Partners and HPE Stakeholders
Participates in global or regional programs as an account lead to deploy new process, tools or systems
Maintain data quality of the accounts with updated information using Account profile tool
Maintain the Operational Reporting’s

Requirements:

You are currently enrolled in University studies, pursuing Bachelor/Master degree – 2nd, 3rd, 4th year of studies
Supply Chain / Order / Service Life Cycle Management
Customer Experience Management
Process Optimization and Automation is a plus
AI Literacy
Effective Communication and Presentations Skills
Supply Chain / Order / Service Life Cycle Management
Very Good Storyteller
Analytical Thinking
Time Management
Customer Centric
Management of Change
Negotiation
Problem Solving
Decision Making
Accountable Leadership
Can Do Attitude

Nice to have:

Process Optimization and Automation
AI Literacy

What we offer:

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Additional Information:

Job Posted:
June 13, 2025

Employment Type:

Parttime

Work Type:

Hybrid work

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Customer Experience Lead