Customer Experience Associate, Pathway Job at Robinhood (Westlake)

Customer Experience Analyst

This role elevates customer satisfaction, strengthens loyalty, and improves over...

Location

Colombia , Bogota

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Master’s degree
Bachelor’s degree and 6 months of experience
Associate’s degree and 2 years of experience
Proficiency English language
Customer Experience Management
Journey Mapping & Process Design
End-to-End OTC Process Knowledge
Customer-Centric Mindset & Service Orientation
Problem-Solving & Critical Thinking
Proactive Risk Identification & Mitigation

Job Responsibility

Build and maintain strong customer relationships to proactively understand evolving needs and expectations
Continuously supervise customer sentiment across channels to identify patterns, difficulties, and opportunities for service enhancement
Develop and manage feedback listening posts across the customer journey to gather actionable insights
Handle escalated inquiries through phone, email, and digital channels, ensuring timely, accurate, and customer-focused resolution
Document controlled operational procedures, SOPs, and customer interactions including compliments, complaints, and technical issues
Serve as a subject matter expert for OTC and service processes, ensuring operational documentation remains current, compliant, and reflective of standard processes
Support process improvement initiatives, including user acceptance testing (UAT) for system upgrades and new digital tools
Assist in troubleshooting operational challenges that impact customer experience or service reliability
Collect, track, and analyze customer feedback, performance metrics, and service data to generate insights and improvement recommendations
Prepare and support monthly and quarterly reporting on CX analytics, KPIs, and experience trends

What we offer

Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards

Senior Associate Supply Chain

This role elevates customer satisfaction, strengthens loyalty, and improves over...

Location

Colombia , Bogota

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Master’s degree OR Bachelor’s degree and 6 months of experience OR Associate’s degree and 2 years of experience
Proficiency English language
Customer Experience Management
Journey Mapping & Process Design
End-to-End OTC Process Knowledge
Customer-Centric Mindset & Service Orientation
Problem-Solving & Critical Thinking
Proactive Risk Identification & Mitigation
Collaboration, Communication & Cross-Functional Influence
Accountability, Initiative, and Strong Ownership

Job Responsibility

Build and maintain strong customer relationships to proactively understand evolving needs and expectations
Continuously supervise customer sentiment across channels to identify patterns, difficulties, and opportunities for service enhancement
Develop and manage feedback listening posts across the customer journey to gather actionable insights
Handle escalated inquiries through phone, email, and digital channels, ensuring timely, accurate, and customer-focused resolution
Document controlled operational procedures, SOPs, and customer interactions including compliments, complaints, and technical issues
Serve as a subject matter expert for OTC and service processes, ensuring operational documentation remains current, compliant, and reflective of standard processes
Support process improvement initiatives, including user acceptance testing (UAT) for system upgrades and new digital tools
Assist in troubleshooting operational challenges that impact customer experience or service reliability
Collect, track, and analyze customer feedback, performance metrics, and service data to generate insights and improvement recommendations
Prepare and support monthly and quarterly reporting on CX analytics, KPIs, and experience trends

What we offer

Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards

Specialty Account Manager, Tavneos

In this vital role you will be representing Tavneos to physicians and healthcare...

Location

United States , Philadelphia

Salary:

149052.00 - 183750.00 USD / Year

Amgen

Expiration Date

March 01, 2026

Requirements

Bachelor's Degree and 3 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
Associate degree and 6 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
High school diploma/GED and 8 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
Doctorate degree & 2 years of collective account management experience, sales, & commercial experience
Master’s degree & 6 years of collective account management experience, sales, & commercial experience
Bachelor’s degree & 8 years of collective account management experience, sales, & commercial experience
Associate degree & 10 years of collective account management experience, sales, & commercial experience
Willingness to travel approximately up to 80%, including occasional overnight or weekend travel as needed

Job Responsibility

Develop and execute a comprehensive territory business plan to achieve and exceed sales objectives, aligned with broader commercial and strategic account goals
Promote Tavneos within approved labeling in a fair, balanced, and ethical manner in accordance with corporate and industry compliance guidelines
Serve as a trusted partner and disease expert to healthcare professionals by delivering meaningful, patient-centered education on disease state and product information
Build and manage strong relationships with a range of stakeholders across the patient care ecosystem—including physicians, nurses, office staff, case managers, infusion centers, and caregivers
Navigate and engage within diverse healthcare delivery settings such as private practices, academic institutions, IDNs, community hospitals, and specialty clinics
Identify and address patient access, reimbursement, and pull-through challenges by working cross-functionally with field access teams, patient services teams, and case managers
Coordinate internal matrix teams (e.g., MSLs, Market Access, Nurse Educators, TLLs) to deliver integrated, account-specific solutions that drive long-term customer engagement and product utilization
Lead or support the development of referral networks and site-of-care pathways to enable seamless patient initiation and continuity of care
Establish productive relationships with local and regional KOLs to expand reach and influence within the therapeutic landscape
Actively contribute field insights and market intelligence to cross-functional partners and leadership to inform strategy, resource deployment, and future planning

What we offer

Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans and bi-annual company-wide shutdowns
Flexible work models, including remote work arrangements, where possible

Fulltime

Account Manager/Specialty Account Manager - TAVNEOS

Representing Tavneos to physicians and healthcare professionals, playing a key r...

Location

United States , Flint

Salary:

149052.00 - 177700.00 USD / Year

Amgen

Expiration Date

Until further notice

Requirements

Bachelor's Degree and 3 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
OR Associate degree and 6 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
OR High school diploma/GED and 8 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
OR Doctorate degree & 2 years of collective account management experience, sales, & commercial experience
OR Master’s degree & 6 years of collective account management experience, sales, & commercial experience
OR Bachelor’s degree & 8 years of collective account management experience, sales, & commercial experience
OR Associate degree & 10 years of collective account management experience, sales, & commercial experience
Willingness to travel approximately up to 80%, including occasional overnight or weekend travel as needed

Job Responsibility

Develop and execute a comprehensive territory business plan to achieve and exceed sales objectives, aligned with broader commercial and strategic account goals
Promote Tavneos within approved labeling in a fair, balanced, and ethical manner in accordance with corporate and industry compliance guidelines
Serve as a trusted partner and disease expert to healthcare professionals by delivering meaningful, patient-centered education on disease state and product information
Build and manage strong relationships with a range of stakeholders across the patient care ecosystem—including physicians, nurses, office staff, case managers, infusion centers, and caregivers
Navigate and engage within diverse healthcare delivery settings such as private practices, academic institutions, IDNs, community hospitals, and specialty clinics
Identify and address patient access, reimbursement, and pull-through challenges by working cross-functionally with field access teams, patient services teams, and case managers
Coordinate internal matrix teams (e.g., MSLs, Market Access, Nurse Educators, TLLs) to deliver integrated, account-specific solutions that drive long-term customer engagement and product utilization
Lead or support the development of referral networks and site-of-care pathways to enable seamless patient initiation and continuity of care
Establish productive relationships with local and regional KOLs to expand reach and influence within the therapeutic landscape
Actively contribute field insights and market intelligence to cross-functional partners and leadership to inform strategy, resource deployment, and future planning

What we offer

Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans and bi-annual company-wide shutdowns
Flexible work models, including remote work arrangements, where possible

Fulltime

End User Computing Senior Associate

The End User Computing Senior Associate role focuses on providing desktop suppor...

Location

India , Hyderabad

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

1-3 years of experience in Desktop and Laptop support
Strong skills in Windows OS and networking
Strong communication and problem-solving skills
Experience in addressing user tickets regarding hardware, software and networking
Experience walking customers through installing applications and computer peripherals
Ability to ask targeted questions to diagnose problems
Ability to guide users with simple, step-by-step instructions
Experience conducting remote troubleshooting
Ability to test alternative pathways until you resolve an issue
Ability to customize desktop applications to meet user needs

Job Responsibility

End user support-Desktop Support-Windows operating system-Local and Network Installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, Admin Commands
Addressing user tickets regarding hardware, software, and networking
Walking customers through installing applications and computer peripherals
Asking targeted questions to diagnose problems

New

End User Computing Senior Associate

The End User Computing Senior Associate role involves providing IT support for i...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

1-3 years of experience in Desktop and Laptop support
Proficiency in desktop support and Windows operating systems
Experience in addressing user tickets regarding hardware, software, and networking
Ability to walk customers through installing applications and computer peripherals
Ability to ask targeted questions to diagnose problems
Ability to guide users with simple, step-by-step instructions
Experience in conducting remote troubleshooting
Ability to test alternative pathways until you resolve an issue
Ability to customize desktop applications to meet user needs
Ability to record technical issues and solutions in logs

Job Responsibility

End user support-Desktop Support-Windows operating system-Local and Network Installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, Admin Commands
Addressing user tickets regarding hardware, software, and networking
Walking customers through installing applications and computer peripherals
Asking targeted questions to diagnose problems
Guiding users with simple, step-by-step instructions
Conducting remote troubleshooting
Testing alternative pathways until you resolve an issue
Customizing desktop applications to meet user needs
Recording technical issues and solutions in logs
Directing unresolved issues to the next level of support personnel

Account Manager

In this vital role you will be representing TEPEZZA to physicians and healthcare...

Location

United States , San Jose

Salary:

148687.00 - 177264.00 USD / Year

Amgen

Expiration Date

Until further notice

Requirements

Bachelor's Degree and 3 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
Associate degree and 6 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
High school diploma/GED and 8 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience

Job Responsibility

Develop and execute a comprehensive territory business plan to achieve and exceed sales objectives, aligned with broader commercial and strategic account goals
Promote TEPEZZA within approved labeling in a fair, balanced, and ethical manner in accordance with corporate and industry compliance guidelines
Serve as a trusted partner and disease expert to healthcare professionals by delivering meaningful, patient-centered education on disease state and product information
Build and manage strong relationships with a range of stakeholders across the patient care ecosystem—including physicians, nurses, office staff, case managers, infusion centers, and caregivers
Navigate and engage within diverse healthcare delivery settings such as private practices, academic institutions, IDNs, community hospitals, and specialty clinics
Identify and address patient access, reimbursement, and pull-through challenges by working cross-functionally with field access teams, patient services teams, and case managers
Coordinate internal matrix teams (e.g., MSLs, Market Access, Nurse Educators, TLLs) to deliver integrated, account-specific solutions that drive long-term customer engagement and product utilization
Lead or support the development of referral networks and site-of-care pathways to enable seamless patient initiation and continuity of care
Establish productive relationships with local and regional KOLs to expand reach and influence within the therapeutic landscape
Actively contribute field insights and market intelligence to cross-functional partners and leadership to inform strategy, resource deployment, and future planning

What we offer

Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans and bi-annual company-wide shutdowns
Flexible work models, including remote work arrangements, where possible

Fulltime

New

CT Technologist Registry

This job description indicates the general nature and level of work expected of ...

Location

United States

Salary:

34.90 - 52.35 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

ARRT eligible
Some scanning experience
Able to complete most CT procedures
ARRT Registered

Job Responsibility

Serves as a patient advocate to ensure that patients and customers needs are met in a timely and efficient manner
Ensures timely scheduling of both inpatients and out patients
Provides education to all patients before, during and after exams
Maintains a positive relationship with all customers i.e., patients, other departments, physicians and fellow associates
Reviews patient satisfaction data and participates in improving areas of concern
Utilizes appropriate resources to resolve patient irritants
Addresses and resolves customer complaints
Ensures on-time completion of own performance pathway
Submits self-evaluation to leader two weeks before review
Participates quarterly in the associate satisfaction survey

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Parttime

Customer Experience Associate, Pathway

Robinhood

Location:
United States , Westlake

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 14, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer Experience Associate, Pathway

Customer Experience Analyst

Senior Associate Supply Chain

Specialty Account Manager, Tavneos

Account Manager/Specialty Account Manager - TAVNEOS

End User Computing Senior Associate

End User Computing Senior Associate

Account Manager

CT Technologist Registry

Customer Experience Associate, Pathway

Robinhood

Location:United States , Westlake

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:February 14, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer Experience Associate, Pathway

Customer Experience Analyst

Senior Associate Supply Chain

Specialty Account Manager, Tavneos

Account Manager/Specialty Account Manager - TAVNEOS

End User Computing Senior Associate

End User Computing Senior Associate

Account Manager

CT Technologist Registry

Location:
United States , Westlake

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
February 14, 2026