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Customer Experience Apprentice

qualisgroup.com Logo

Qualis Group Limited

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Location:
United Kingdom , Loughton, Essex

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

13500.00 GBP / Year

Job Description:

A unique opportunity has arisen for an enthusiastic apprentice to begin their journey with us at Qualis as an Customer Experience Apprentice. This exciting role includes a part-time Level 3 course which will require attending college once a week. The apprenticeship course ranges between 12 to 15 months. You will be mentored and supported by one of our highly experienced managers during the apprenticeship. This is a great opportunity to earn while you learn and become part of our Customer Experience team.

Job Responsibility:

  • Learning all aspects of our evolving Customer Service Centre
  • Gaining knowledge of various ICT systems
  • Understanding complaint handling process and monitoring
  • Reviewing customer feedback and analysing trends
  • Learning how to plan repairs works and organise operative diaries
  • Improving our customer experience and service
  • General administration

Requirements:

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience
  • GCSE or equivalent English, Maths (Grade 4 and above) desirable
What we offer:
  • Opportunity to earn a performance related cash bonus of up 15% of salary
  • Pension scheme contributions set at 7% of salary
  • Life Insurance cover at 4 x your annual salary
  • Private healthcare
  • 25 days a year holiday, plus bank holidays

Additional Information:

Job Posted:
December 11, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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