Customer Experience and Product Expert

• Act as escalation point between Customer Experience and Account Management teams
• Handle technical queries and solve problems
• Deliver training for internal teams and external customers
• Investigate product issues with R&D team
• Create and maintain user-friendly support materials
• Collaborate on servicing and order management

• Strong written and verbal communication skills
• Highly organised with ability to manage multiple projects
• Confident IT user (Office 365)
• CRM experience an advantage
• Technical understanding of products and applications
• Background in chemistry/chemical manufacturing (desirable)
• Curious, solutions-focused, and detail-oriented

Background in chemistry/chemical manufacturing

• Free on-site parking
• Annual leave: 25 days + 8 bank holidays (option to purchase more)
• Bonus scheme & profit share
• Pension: 6% employer / 2% employee
• Life assurance (3x salary)
• Health cash plan (up to £625/year)
• Employee Assistance Programme
• 24/7 GP Helpline
• Share Incentive Plan
• Cycle to Work scheme
• Discounts
• Long-service rewards