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Customer Enablement Manager

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Qargo

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Location:
Belgium, Ghent

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Empower users to thrive in Qargo from day one! Join us as Customer Enablement Manager and craft trainings & tools that turn complexity into clarity! You will build clear, engaging and scalable learning experiences, transforming complexity into clarity through training, documentation and a structured learning academy.

Job Responsibility:

  • Build and maintain a comprehensive, up-to-date product knowledge base and training materials
  • Design clear, structured tutorials that guide customers through key functionalities at their own pace
  • Create engaging content such as how-to videos, walkthroughs and step-by-step guides that simplify complex workflows
  • Develop and maintain an interactive training academy ensuring consistent onboarding quality
  • Collaborate closely with Product, Customer Success and Support to align messaging and incorporate feedback
  • Monitor training effectiveness and customer feedback to continuously refine materials
  • Gradually expand learning tracks to cover industry best practices and deeper product usage

Requirements:

  • 2–3 years of experience in knowledge management, enablement, training, or related roles
  • Affinity with Transport Management Systems (TMS) and the transport industry is a plus
  • Knowledge of or experience with AI content creation, prompting or programming is a strong advantage
  • A creative mind with the ability to turn complex workflows into engaging, cohesive learning tracks
  • Excellent communication and presentation skills
  • confident in delivering content
  • A structured thinker who can simplify complexity and act on feedback
  • Highly organized and comfortable managing multiple projects at once
  • A proactive, collaborative, self-starting mindset
  • Fluency in English. Dutch, French or Polish are a plus

Nice to have:

  • Affinity with Transport Management Systems (TMS) and the transport industry
  • Knowledge of or experience with AI content creation, prompting or programming
  • Fluency in Dutch, French or Polish
What we offer:
  • A competitive salary package, including all essential extra benefits
  • Growth opportunities in a fast-scaling tech company
  • Flexible working hours and the possibility to work from home
  • A green office located just outside Ghent’s city centre
  • A driven and inclusive team that loves what they do, with fun extras like team lunches, game nights, weekly catch-ups and even the occasional climbing session

Additional Information:

Job Posted:
December 11, 2025

Work Type:
Hybrid work
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