Customer Delivery Specialist

• Prepare leasing documents accordingly to HPEFS policies and customer specific
• Manage Sales and Service Excellence forecast for regular business with existing customers
• supports Sales in new business acquisitions
• Contact customers on regular basis in order to ensure smooth cooperation
• Ensure proper contracts data reflection in the systems
• Cooperate with suppliers in order to ensure proper and timely invoicing, monitors supplier payments TAT
• Proactively work with customers, answer their questions, provide requested data
• Engage with appropriated teams internally for complex customer queries
• take ownership for solutions
• Coordinate/monitor operational issues and propose solution to the team
• Ensure that solutions offered to the Customer is compliant with Legal, Finance, Pricing, PM requirements
• Support the deployment of new business tools which enhance the operational excellence and profitability of business
• Respond to, monitor & track Ad hoc internal & External requests
• Identify areas of improvement and possible standardization for various business cases
• Monitor process associates daily performance and ensure accuracy and timeliness in processing
• Help analyze variations in the ICP metrics to improve targets accomplishment
• Support and engage with SE team in achieving ICP targets
• Collaborate with colleagues of regional team and other team supporting special needs, back up, priorities and urgencies

• Relationship management skills
• Excellent communication skills and ability to build trust and confident with customers
• Ability to work effectively with remote teams
• Ability to work on own initiative and with team
• Excellent interpersonal skills
• Excellent attention to details
• Problem solving skills with clear understanding ownership concept
• Experience of Excel and MS word PC and core system skills
• Mature personality with positive approach to changes
• Ability to work in changeable business environment with time pressure
• Strong awareness of business risks
• Good business acumen & escalation judgment
• Ability to prioritize and multi-task
• Ability to track and complete lease management activities
• Previous HPEFS experience is a plus

Previous HPEFS experience

• Health & Wellbeing benefits
• Personal & Professional Development programs
• Unconditional Inclusion environment