Customer Delivery Specialist, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
Spain, Barcelona

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

This role has been designed as 'Onsite' with an expectation that you will primarily work from an HPE office. Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.

Job Responsibility:

Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence
Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel

Requirements:

Bachelor's degree or equivalent experience and/or 1-2 years related experience or Master's degree
Basic knowledge in the field of Customer Relations
Demonstrated verbal communication and customer service skills
Knowledge of microcomputer hardware, basic-level knowledge of operating systems software
Demonstrated writing/correspondence skills
Additional language as French, Portuguese or Italian will considered a plus

Nice to have:

Additional language as French, Portuguese or Italian

What we offer:

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Additional Information:

Job Posted:
June 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Delivery Specialist