Customer Delivery Specialist, Hewlett Packard Enterprise

Customer Delivery Specialist

Hewlett Packard Enterprise

Location:
India, Bangalore

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Provide professional solutions to end-users, dealers, and service providers; Work on moderately complex business issues; Apply intermediate-level subject matter knowledge; Offer customer satisfaction issue resolution and project direction

Job Responsibility:

Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues
Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues
Evaluate unique circumstances and make recommendations

Requirements:

Bachelor's degree or equivalent experience and 2-4 years related experience or Master's degree and up to two years experience
4-6 years related experience in a telephone support position in a service or end-user support environment
2 years experience in the microcomputer industry
Technical training in the company or other manufacturers' product lines
Working knowledge of the field of Customer Relations
Demonstrated verbal communication and customer service skills
Intermediate-level knowledge of operating systems software
Demonstrated writing/correspondence skills
Experience and demonstrated presentation skills
Knowledge of legal ramifications/conflicts in Customer Relations environment such as consumer rights and manufacturers' warranty responsibility

Nice to have:

Accountability
Action Planning
Active Learning
Active Listening
Bias
Business Growth
Business Planning
Coaching
Commercial Acumen
Creativity
Critical Thinking
Cross-Functional Teamwork
Customer Experience Strategy
Customer Relationship Management (CRM)
Data Analysis Management
Design Thinking
Empathy
Follow-Through
Growth Mindset
Managing Ambiguity

What we offer:

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Career development programs to help achieve career goals
Inclusive work environment

Additional Information:

Job Posted:
May 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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