Customer Community & Content Specialist Job at Conductor

Digital Content Specialist

Entry-level Digital Content Specialist for a 12 months, On-Site, contract role. ...

Location

United States , Grand Rapids

Salary:

Not provided

Myticas Consulting

Expiration Date

Until further notice

Requirements

0-1 years’ experience in content creation, digital content management, social management (internships considered)
Demonstrated ability to understand content marketing and social content strategy and foster a social media community for specific business purposes, with clear calls to action and measurable KPIs
Experience with tracking, reporting, tagging, analytics, and experience with insights on content performance/usage and trends
Bachelor’s Degree in Social Media, Communications, Public Relations or a related field

Job Responsibility

Foster a vibrant online community
Engage with social media audience
Amplify content and brand’s presence across various social media platforms
Build brands and awareness
Help Business Owners leverage content for their businesses
Attract customers through content creation and management of social media platforms
Build and grow engaged social communities by managing global channels on Instagram, Facebook, YouTube, Twitter, web channels, and more
Editorial calendar planning
Content creation
Copywriting

Customer Enablement Specialist

The Customer Enablement Specialist will design and execute customer education an...

Location

United States

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

Experience in customer enablement, education, or success within a SaaS or AI technology company (2+ years preferred)
Proven ability to design and deliver scalable learning programs and certifications using adult learning principles
Strong project management, collaboration, and presentation skills
Skilled at hosting webinars, virtual training, and community engagement initiatives
Excellent communicator who can translate technical concepts into accessible learning content

Job Responsibility

Design, launch, and manage ElevenLabs University, including curriculum development, course creation, and certification pathways
Build and maintain the Agent Builder Certification, developing assessments, learning paths, and resources to support customer upskilling
Lead customer webinars and feature trainings, from planning and promotion to delivery and follow-up, ensuring content reflects the latest product capabilities
Drive enterprise community growth through events, newsletters, and knowledge-sharing, spotlighting customer success stories and best practices
Partner with revenue leadership to establish the Customer Advisory Board (CAB) and execute a customer storytelling program that amplifies innovation and impact

What we offer

Innovative culture
Growth paths
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
Annual company offsite
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

Fulltime

Customer Support Specialist

Customer Support Specialist role at ElevenLabs, a research and product company d...

Location

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

2-3 years experience in a technical customer support department in SaaS or at a high-growth technology company
Experience working in a start-up with international teams in a remote setting
Experience troubleshooting technical issues related to APIs or browser errors
A detail-oriented mindset with a focus on delivering high-quality work
Autonomous and execution-focused mindset
General interest in AI and technology

Job Responsibility

Rapid Response: Quickly and effectively resolve customer support tickets, ensuring a seamless user experience and customer empathy
Creative Problem-Solving: Challenge yourself by applying your technical expertise to troubleshoot issues and provide straightforward, user-friendly solutions
Keeping Things Top-Notch: Stay informed about developments, proactively and reactively contribute to documentation and help center articles to ensure users have the information they need when they need it, and serve as the liaison between customers and the company, giving the users a voice within the company
Building a Safe Space: Take pride in your role as a guardian of our community by actively ensuring that user-generated content complies with our guidelines, maintaining a respectful and secure environment for everyone, while also contributing to the review and moderation of our voice library, upholding high-quality content that meets our platform's standards

What we offer

Innovative culture
Growth paths
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
Annual company offsite
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

Fulltime

Social Media Marketing Specialist

At Snappr, we make it effortless for businesses to access high-quality visual co...

Location

Philippines , Metro Manila

Salary:

Not provided

Snappr

Expiration Date

Until further notice

Requirements

At least 2+ years of experience managing a company’s social media content calendar including copywriting and design of posts
Experience managing social media accounts. Experience must be with a company that sells a B2C-related product or service
The ability to create content on your own with minimal direction using different media such as images, gifs, video, and text
Experience engaging with online communities
Experience with paid advertising is a bonus

Job Responsibility

Create and manage Snappr’s social media content calendar
Create new and engaging content across static images, videos, and animated gifs
Engage with and manage Snappr’s community on social media platforms
Run paid social media ads to promote Snappr’s products and services
Be on top of the latest content trends and have a passion for engaging with customers on social media

What we offer

Competitive salary
Transportation allowance provided
20% night differential (if applicable)
Health Insurance (Day 1 HMO w/ dependents)
Free daily meals
Paid Time Off
Company Equity

Fulltime

Community Specialist

As part of a Social Content Pod that engages directly with our client, a market-...

Location

Australia , Sydney

Salary:

Not provided

Hogarth

Expiration Date

Until further notice

Requirements

Proven experience directly managing online communities, ideally for brands
Demonstrated ability to create and manage social listening dashboards
Experience using Sprinklr or Meltwater is a plus
Demonstrable ability to create engaging written content for social media
Experience interacting with customers, addressing inquiries, and resolving issues
Working directly with CPG brands, retailers, or agencies is a significant advantage
Demonstrated understanding of current CPG industry trends, products, and consumer behaviour
Demonstrated ability to cultivate a positive, engaged online community around a brand
In-depth knowledge of relevant platforms (Instagram, TikTok, YouTube, etc.)
Skillfully moderating discussions, addressing conflicts, and maintaining a safe, inclusive environment

Job Responsibility

Monitor and analyse cultural trends, social conversations, and emerging behaviours within your category
Provide regular insights on category-specific trends, competitor activities, and consumer sentiment
Translate social listening insights into actionable recommendations for brand strategy
Identify opportunities for brands to participate in relevant cultural moments
Develop and execute community engagement strategies that align with overall marketing objectives for each brand
Manage brands' owned channels, including daily monitoring, content posting, and community moderation
Represent as the 'voice' of the brands online, embodying each brand's unique Tone of Voice
Build strong engagement with communities across social media platforms
Respond to comments and messages promptly and effectively
Conduct qualitative analysis of social media conversations across your category

Fulltime

Creative Support Specialist

We’re building a tool that makes content creation easy and accessible for all ty...

Location

United States

Salary:

Not provided

Runway

Expiration Date

Until further notice

Requirements

1-3 years in customer support, operations, or related role
Strong written communication skills (clear, empathetic, efficient)
Quick learner with ability to master complex creative software
Data-driven mindset for identifying patterns and opportunities
Comfortable with high-volume ticket environments
Interest in AI/automation and process optimization
Creative problem-solving abilities
Expertise and/or interest in the creative space, AI or both
Ability to thrive in an autonomous, fast-paced environment with minimal supervision to get things done

Job Responsibility

Provide ticket-based creative and technical support for Free, Standard, Pro, and Unlimited plan customers
Resolve customer inquiries with speed and accuracy
Handle escalations from AI layer with expert problem-solving
Analyze trends in our AI support escalations to optimize deflection and improve automated responses
Create and maintain self-service content (help docs, videos, FAQs)
Engage with Reddit community and user forums
Review and process API upgrade requests
Identify trends in support volume and proactively address root causes
Contribute to support process improvements and automation opportunities
Triage complex technical issues for escalation to Enterprise Enablement team

Fulltime

Community Specialist

As part of a Social Content Pod that engages directly with our client, a market-...

Location

Australia , Sydney

Salary:

Not provided

Hogarth

Expiration Date

Until further notice

Requirements

Proven experience directly managing online communities, ideally for brands
Demonstrated ability to create and manage social listening dashboards using tools that are intuitive and efficient
Experience using Sprinklr or Meltwater is a plus
Demonstrable ability to create engaging written content for social media, or other online platforms
Experience interacting with customers, addressing inquiries, and resolving issues in a professional and empathetic manner
Working directly with CPG brands, retailers, or agencies is a significant advantage
Demonstrated understanding of current trends, products, and consumer behaviour
Demonstrated ability to cultivate a positive, engaged online community around a brand
In-depth knowledge of relevant platforms (Instagram, TikTok, YouTube, etc.)
Skillfully moderating discussions, addressing conflicts, and maintaining a safe, inclusive environment

Job Responsibility

Monitor and analyse cultural trends, social conversations, and emerging behaviours within your category
Provide regular insights on category-specific trends, competitor activities, and consumer sentiment
Translate social listening insights into actionable recommendations for brand strategy
Identify opportunities for brands to participate in relevant cultural moments
Develop and execute community engagement strategies that align with overall marketing objectives for each brand in your category
Manage brands' owned channels, including daily monitoring, content posting, and community moderation
Represent as the 'voice' of the brands online, embodying each brand's unique Tone of Voice
Build strong engagement with communities across social media platforms
Respond to comments and messages promptly and effectively
Conduct qualitative analysis of social media conversations across your category

Resort ambassador

To provide updated and current information to residents, visitors, businesses (i...

Location

United Kingdom , Cleethorpes

Salary:

Not provided

ERA Employment CIC

Expiration Date

Until further notice

Requirements

Demonstrates ability to communicate clearly both verbally and in writing
Conflict management
Effective use of ICT e.g. MS Office (Outlook, Word, Excel), databases, internet, social media, web chat
Building and maintaining relationships with various stakeholders
Delivery of a range of multi-channel information, advice and appropriate signposting
Planning and prioritising work
Ability to apply rules, procedures and techniques to undertake a range of tasks to deliver efficient customer services
Principles of efficient and effective customer service
Adaptable to change and new working practices
Council’s values framework and expected behaviours

Job Responsibility

Provide updated and current information to residents, visitors, businesses (including transport, visitor attractions, local services and activities) and act as an ambassador of the resort, via a range of channels including web, email, social media, telephony and face to face contact
Assist in the management of visitors to the resort of Cleethorpes, encouraging safe use of the resort’s beaches and open spaces
Encourage appreciation, enjoyment and safe use of the resort’s beaches, open spaces and facilities by residents and visitors by engaging with people
Offer advice and respond to service requests related to a wide range of community and environmental issues including local environmental protection, environmental crime and other matters affecting the street scene and amenities of our communities by linking in with other Council services
Act as the ears and eyes in the community by being a front facing service including walking, greeting, and talking with visitors in the resort
Keep information sources (website content, social media, materials etc) current and up to date
Promote events and activities in the resort in various ways, such as use of social media, leaflet distribution etc
Enable and empower residents, visitors and businesses to seek information and advice online as a way forward, promoting the use of the website and social media through signposting
Engage and consult with residents and visitors regarding their views about the borough, taking feedback on what interests people visiting the resort
Engage and provide relevant information on NEL to key industry sectors that require material and advice on the borough

Customer Community & Content Specialist

Conductor

Location:

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 05, 2026

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