Customer Co-ordinator / Account Manager

• Manage key client accounts, ensuring smooth contract delivery and meeting service levels agreed within contract
• Keep clients updated on contract performance and job status
• Respond to client queries promptly by email and telephone
• Monitor service delivery to ensure contracted schedules are adhered to
• Generate and follow up on quotes
• Build and maintain positive relationships to retain and grow account revenue
• Prepare KPI reports and participate in client meetings
• Oversee mobilisation of new client accounts
• Maintain and update both internal and client systems
• Complete administration tasks and ensure strong communication between all stakeholders

• Strong organisational skills with the ability to adapt quickly to changing priorities
• Proven experience in client account management or customer service based role
• Excellent communication and relationship-building abilities
• Confident in managing multiple priorities under pressure
• Proficient in using IT systems and databases
• Professional, proactive, and solutions-focused approach

22days annual leave + BH, Bonus, flexible start and finish times, progression opps, pension