Customer Centricity Senior Manager Job at Barclays (Northampton)

Senior Customer Success Manager

As a Senior Customer Success Manager, you will work as part of a customer succes...

Location

United States , San Francisco

Salary:

151000.00 USD / Year

Checkr

Expiration Date

Until further notice

Requirements

Minimum of 3+ years in customer success, account management, or sales roles
Experience in the SaaS or Human Resources industry is a plus
Strong customer-centric mindset, viewing customer success as your own success
Proven ability to build and maintain robust relationships with customers at various organizational levels
Consultative approach to problem-solving, effectively managing customer expectations
Demonstrated ability to navigate challenges and drive positive business outcomes
Excellent written and verbal communication skills, capable of simplifying complex topics clearly and concisely
Ability to collaborate effectively with internal teams and external stakeholders
Flexibility to juggle and complete multiple priorities and projects in a fast-paced environment
Eagerness to learn quickly and take on challenging new initiatives.

Job Responsibility

Build and maintain strong, trust-based relationships with customers at various organizational levels to strengthen strategic partnerships
Provide thought leadership and develop strategic plans to facilitate account expansion and drive customer value
Proactively navigate customer challenges, managing and escalating issues as necessary to ensure timely resolution
Collaborate with Account Management to assess account health and identify opportunities for growth and expansion
Coordinate cross-functionally with internal teams—including Engineering, Product, Sales, Support, and Executives—to advocate for customer needs and ensure successful outcomes
Act as the voice of the customer within Checkr, providing visibility into customer goals, feedback, and challenges
Develop and apply a deep understanding of Checkr's products and processes, aligning them with customer programs to achieve positive business outcomes.

What we offer

A fast-paced and collaborative environment
Learning and development allowance
Competitive compensation and opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend
Home office stipend
In-office perks such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages.

Fulltime

Senior Manager of Customer Success

We’re looking for a strategic and results-driven Senior Manager of Customer Succ...

Location

United States; Canada , Austin; Raleigh; Nashville; Toronto

Salary:

174000.00 - 248000.00 USD / Year

CaptivateIQ

Expiration Date

Until further notice

Requirements

8+ years in customer success, account management, or client-facing roles within a SaaS environment
At least 5+ years managing a team of CSMs or similar roles, ideally in scaled/pooled models serving SMB or Mid-Market customers
Proven success leading tech-touch and digital CS programs
Experience with ChurnZero or similar CSPs strongly preferred
Demonstrated ability to drive outcomes and efficiency across large customer portfolios (50–200 accounts per CSM)
Skilled in building and operationalizing lifecycle journeys, automations, and health scoring systems
Strong data literacy and experience using CS KPIs (retention, expansion, product adoption, NPS) to drive team and program performance
Proven track record of developing strong customer relationships and driving customer engagement with a complex SaaS product
Ability to lead with empathy, provide effective coaching, and motivate a team to exceed goals while fostering a collaborative team culture
Exceptional communicator who can influence cross-functionally, articulate a value story tied to business results, and inspire customer-centric behavior at all levels

Job Responsibility

Design and optimize scalable playbooks across all lifecycle phases—onboarding, adoption, renewal, and expansion—to ensure consistent, high-impact engagement
Identify segment-level trends and drive scalable operational improvements across the Commercial CS motion
Lead the evolution of our digital-led CS motion, leveraging tech-touch, lifecycle automation, and platforms like ChurnZero to drive personalized, proactive customer interactions
Leverage customer data (adoption, engagement) to infer early indicators of risk or growth potential
Develop playbooks to successfully drive customers through the value journey in 1:many and low touch models
Create multi-threaded customer relationships in a 1:many model
Partner cross-functionally with Operations and Professional Services to improve the scaled customer journey
Provide structured customer feedback to influence product direction and go-to-market alignment
Own the weekly renewal pipeline, empowering CSMs to proactively manage upcoming contracts, mitigate risk, and maximize retention and expansion outcomes
Monitor key customer success metrics - including adoption, retention, expansion, and churn risk signals - and implement strategies to improve outcomes and operational efficiency

What we offer

100% of medical, dental, and vision covered including 75% for dependents
Flexible vacation days and quarterly mental health days so you can recharge
Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)
Annual stipends for professional development and caretaking
401k plan to participate in and save towards the future
Newest Apple products to help you do your best work
Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ

Fulltime

Senior Enterprise Customer Value Manager

As an Senior Enterprise Customer Value Manager, you will be a strategic partner ...

Location

Germany , Munich

Salary:

Not provided

Userlane GmbH

Expiration Date

Until further notice

Requirements

Proven track record (5+ years) in customer success, consulting, or account management within a SaaS organization working with enterprise accounts
Experience managing relationships with large-scale enterprises and delivering customer-centric solutions to drive long-term value
Ability to dismantle ambiguity and deal with multiple stakeholders across different levels
Strong analytical and problem-solving skills to interpret data and translate it into actionable insights
Excellent project management, communication, and presentation skills, with the ability to engage and influence senior executives
Affinity for technology and digital transformation in conjunction with strong business acumen
Fluency in English

Job Responsibility

Develop a deep understanding of Userlane’s solutions to deliver value for our customers and drive product adoption, retention, and expansion
Consult strategic accounts on their digital transformation plans, including goal-setting, continuous measurement, and jointly defined metrics
Build and maintain strong relationships with key stakeholders within the enterprise segment, becoming their trusted advisor
Act as the customer’s advocate towards internal units of our organization to drive engagement of additional experts or further product enhancements
Analyze customer usage patterns to provide insights and drive increased engagement and satisfaction
Drive regular risk & opportunity assessments for your portfolio and forecast accordingly to make data-driven decisions

What we offer

Team & Culture: A high-performance culture with world-class leadership and a fun, engaged, motivated, and diverse team with people from over 20 countries
Market: Userlane is among the global leaders in the young and rapidly growing Digital Adoption industry
Growth: We take you and your development seriously. Take over responsibility from day one and have a real impact. In addition, we offer regular in-house training on diverse topics
Benefits: We offer flexible benefits related to Savings and Security, Health and well-being, and Lifestyle and Leisure
A beautiful office centrally located in the Munich East (Neue Balan), with free drinks and many events

Fulltime

Senior HPC Deployment Project Manager

Leads customer engagement to ensure that it meets all scope, time, budget and qu...

Location

Republic of Korea , Daejeon

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

First Level University degree
7 years experience in project management or in like roles/businesses
Demonstrates an in-depth understanding of key company Services' operational policies, processes and methodologies applicable to project management
Speaks with authority to most layers of depth related to project management methods
Makes use of and contributes to the company's PM Professions community
PMP (or equivalent) Certified
Accountability
Active Learning (Inactive)
Active Listening
Bias

Job Responsibility

Manages customer project delivery
Revenue as detailed in Impact section
Very large/ complex/ single or multiple region
High risk
High complexity legal and commercial issues
Manages project financials including P&L
Meets or exceeds SOAR approved budgets
Provides reliable financial forecasts to the management
Manages business development
Identifies and develops new opportunities with client

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Customer Operations Manager

The Customer Operations Manager will lead a 24/7 team of skilled executives, han...

Location

United Kingdom , Luton

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Ability to cover 12-hour shifts on a rotational basis, including weekends and bank holidays
Capability to challenge senior-level decisions during crises or disruptions
Excellent grammatical skills for drafting letters, policies, and communications
Proven experience leading and developing diverse teams across a 24/7 rota pattern
High attention to detail and exceptional time management skills
Strong collaboration and networking skills, with the ability to manage escalated incidents confidently
Ability to handle pressure, multitask, and make informed decisions within tight deadlines.

Job Responsibility

Lead a 24/7 operations team of skilled executives, handling customer incidents and disruptions
Make escalated decisions outside normal policies to ensure customer-centric solutions
Collaborate with departments such as Airline, Cruise, and Retail to protect the TUI brand
Support day-to-day communication escalations and provide guidance for crisis responses
Work with the Customer Care Manager and Dynamic Duty Office Manager to address feedback and share best practices
Monitor communication effectiveness and ensure adherence to company guidelines
Foster continuous improvement and efficient working within the team
Assist the Senior Incident & Operations Manager with various tasks and projects.

What we offer

Attractive remuneration
discretionary bonus schemes
generous travel benefits
extensive health & well-being support
access to the TUI Learning Hub
opportunities to work on global projects and teams
local charity and sustainability initiatives.

Fulltime

Senior HPC Deployment Project Manager

The Senior HPC Deployment Project Manager will manage large, complex, and high-r...

Location

Singapore , Singapore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

First Level University degree
7 years experience in project management or in like roles/businesses
PMP or equivalent Certified
Advanced knowledge of project management methodologies
Proven track record in managing high-complexity projects
Ability to navigate complex commercial and legal challenges
Strong interpersonal skills and client-centric approach

Job Responsibility

Manages customer project delivery
Manages project financials including P&L
Provides reliable financial forecasts to the management
Manages business development
Identifies and develops new opportunities with client
Acts as opportunity manager for high risk deals
Manages client relationships
Manages upper level client delivery relationships
Frequently represents the organization to external customers/clients
Manages project team

What we offer

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Specific programs catered to helping you reach career goals
Unconditional inclusion and flexibility to manage work and personal needs

Senior Account Manager - SaaS

As a Senior / Principal Account Manager, you’ll play a critical role in shaping ...

Location

Germany , Berlin

Salary:

65000.00 - 100000.00 EUR / Year

join.com

Expiration Date

Until further notice

Requirements

5+ years of experience in Account Management, Sales, or Customer Success with a strong commercial focus (ideally in SaaS or Tech)
Proven track record in account growth and measurable revenue impact
Sales drive: you spot opportunities, close deals, and expand accounts with confidence
Strong communication and presentation skills in German and English
Proactive, structured, and independent working style – you take ownership and deliver results
Customer-centric mindset with the ability to turn business challenges into solutions
Intrinsically motivated and hungry to make a difference

Job Responsibility

Own and grow a portfolio of strategic accounts as the main point of contact
Identify and understand customer needs and translate them into tailored solutions
Drive account expansion through proactive up- and cross-selling opportunities
Lead consultative conversations, run needs analyses, and deliver persuasive presentations from recruiter level to C-suite
Use Hubspot to manage pipeline, forecasts, and opportunities with a data-driven approach
Proactively prevent churn through strong stakeholder engagement and account strategy
Collaborate with Sales, Marketing, and Product to deliver an exceptional customer experience

What we offer

Apple hardware – The best tools for the job (MacBook)
Team events – Brunches, sports activities, and quarterly gatherings in Berlin
Productivity from Everywhere – 104 days per year remote (post-probation), following our hybrid policy
Competitive salary – Tailored to align with your experience level
Relocation support – Assistance with paperwork, travel, and one month of furnished accommodation

Fulltime

Third Party Risk Management Senior Expert

The Third Party Risk Management Expert manages the run of Third Party Risk Manag...

Location

Romania , Bucharest

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

University degree (Legal, Business, Economics, Computer Science or similar)
2-5 years of relevant working experience in Compliance, Vendor Management, Risk Management, Audit or Contract Management domains
Familiarity with industry frameworks like ISO 27001, Cybersecurity Framework, SOC 2 and overall understanding of regulations such as GDPR, DORA, etc
Knowledge of risk assessment methodologies, including inherent risk and residual risk assessments
Strong customer service orientation, developed social skills and cross-cultural experience and ability to operate within a global team environment / work within global virtual teams
Fluent English is necessary, knowledge of German or other languages is a plus and high quality of oral and written communication skills
Self-motivated, proactive and customer-centric working style
Experience in setting priorities and work to tight deadlines
Ability to deliver high-quality results and takes ownership of initiatives

Job Responsibility

Manage and oversee efficient and effective implementation of Allianz Third Party Risk Management Standard and Outsourcing Policy across Allianz Operating Entities to ensure compliance related to DORA and other regulatory requirements
Perform vendor service classification and evaluate vendor security practice, including cloud security, data protection and incident response
Plan and facilitate completion of all Risk and Control Assessments for vendor population
Enable operational execution of activities related to vendor risk management and of the overall TPRM process using the internal tools and platforms (RSA Archer, ServiceNow)
Collaborate with relevant departments and stakeholders involved in the process
Develop and implement a TPRM strategy that aligns with business goals
Independently track progress of TPRM actions of operational entities and pro-actively communicate with stakeholders
Prepare Third Party Vendor Management related reports / dashboards and report to senior management
Support in remediation actions required to ensure compliance with the Digital Operational Resilience Act and other regulatory requirements

What we offer

Fixed salary compensation along with fixed benefits
Flexible benefits that can be individually customized
Additional vacation days (work tenure, Allianz tenure, special events, Paid day for child medical check-up)
Rewards and Recognition Program (Team Excellence Award, Anniversary Awards, Above & Beyond Awards, Thank you for your contribution!)
Complete training curricula available (tailored courses): International Certifications (Agile, Lean Six Sigma, Prince, ITIL, IFOA, ACCA, IACCM etc.), Comprehensive Leadership Programs, LinkedIn Learning, German Language Courses for any level
All you can read with Bookster
Share Purchase Plan
Allowances for special events (Birth Allowance, Losing a Family Member)
Flexible working environment (work from home, hybrid)
Medical services, Private pension, Internal Tourism, Meal Tickets and many other benefits of your choice

Fulltime

Customer Centricity Senior Manager

Barclays

Location:
United Kingdom , Northampton ▼
London

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 04, 2026

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