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Customer Care Tooling Specialist

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Yokoy

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Location:
Spain , Barcelona

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

As our Customer Care (CC) Tooling Specialist, you’ll be the driving force behind the systems and tools that empower our customer care teams to deliver world-class service. You’ll own, optimize, and innovate across our key platforms including Zendesk, Zapier, and Airtable ensuring every workflow runs like clockwork and every customer experience feels effortless. This is a role for a tech-savvy problem solver who thrives on making things work better faster, smarter, and with a measurable impact. If you love bridging the gap between people and technology, this is your stage.

Job Responsibility:

  • Be the Zendesk Champion: Drive the evolution of our Zendesk ecosystem from process design to advanced automation unlocking new capabilities that elevate our support experience
  • Lead Innovation: Partner with teams across Customer Care, Vendor Ops, and Workforce Management to bring bold ideas to life
  • Optimize Workflows: Design, configure, and fine-tune triggers, automations, and workflows that boost efficiency and clarity
  • Launch and Integrate: Coordinate the rollout of new tools, features, and integrations that streamline operations across our customer ecosystem
  • Keep It Running Smoothly: Troubleshoot issues, manage user access, and ensure our systems are always performing at their best
  • Champion Continuous Improvement: Document best practices, lessons learned, and process enhancements that raise the bar every time
  • Empower the Team: Support leaders and agents alike by simplifying complexity and fostering operational excellence

Requirements:

  • 2+ years of experience in tooling, systems, or application administration
  • Proven expertise with Zendesk (administration, configuration, and integrations)
  • Strong analytical, communication, and collaboration skills
  • Ability to translate business needs into elegant technical solutions
  • Comfort with change — you thrive in fast-moving environments where experimentation leads to progress
  • A passion for automation, optimization, and exceptional customer experiences
  • Self-motivation and a keen eye for detail you don’t just fix problems, you anticipate them

Nice to have:

  • Familiarity with coding or scripting languages (e.g., JavaScript, Python, or SQL)
  • Experience in Customer Care or support operations
  • Prior exposure to automation platforms like Zapier, Make, or Workato
What we offer:
  • Receive competitive compensation and equity ownership in Perk
  • Rest and recharge with our generous allocation of vacation days plus public holidays
  • Take control of your physical health with your choice of private healthcare or a gym allowance
  • Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
  • Join our unforgettable Perk events, including our spectacular annual summer party
  • Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
  • Make your money go further with our flexible compensation plan
  • Focus on your family with 17 weeks’ paid parental leave during your child’s first year
  • Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
  • Broaden your horizons with up to 20 "Work from Anywhere" days per year
  • Nurture your language skills with in real-life English, Spanish and Catalan lessons
  • Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
  • Let us help you move to one of our hubs with relocation support

Additional Information:

Job Posted:
January 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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