Customer Care Coordinator, Office Angels

Office Angels

Location:
United Kingdom, Dunfermline

Category:
Customer Service

Contract Type:
Not provided

Salary:

25000.00 GBP / Year

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Job Description:

Temporary Customer Care Advisor role providing high-touch support to customers who've recently moved into their new homes, handling queries and issues with empathy, professionalism and confidence

Job Responsibility:

Be the first point of contact for post-move-in customer queries and complaints
Take ownership of issues from initial contact through to fault resolution
Deliver warm, supportive experience reflecting commitment to customer satisfaction
Navigate multiple internal systems (including Dynamics) with ease and accuracy
Collaborate with internal teams to ensure timely and effective solutions

Requirements:

Positive, resilient personality with natural flair for communication
Experience in handling irate or distressed customers with confidence and care
Strong problem-solving skills and proactive approach
Ability to quickly learn and work across multiple systems
Team player ready to jump in and make a difference

Nice to have:

Big personality and passion for people
Energy, empathy and heart in customer interactions
Love for solving problems and turning complaints into compliments

What we offer:

Supportive team environment where your voice is heard
Hybrid working after training (3 days in office, 2 days from home)
Early finish Fridays to kickstart your weekend
Competitive salary of £25,000
Chance to make real impact in people's lives during key moment

Additional Information:

Job Posted:
September 03, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Customer Care Coordinator