Customer Care Coordinator

• Organise and manage staff schedules
• Liaise with clients to arrange works, prepare quotes, and raise invoices
• Communicate directly with homeowners to gather information and schedule visits
• Coordinate inspections and gather technical details with internal staff
• Maintain and update the job tracker to ensure smooth job progression
• Support the efficient delivery of customer care works and maintain strong client relationships

• Previous experience in customer care, service coordination, or construction administration (preferred but not essential)
• Strong organisational skills and ability to manage multiple tasks
• Confident communicator
• Proficient in Microsoft Office, especially Excel
• Self-motivated, reliable, and able to work independently and as part of a team

Previous experience in construction administration

• Pension contributions
• Private medical cover
• Free onsite parking
• Friendly, supportive office environment
• Flexible hours available to suit the right candidate