Customer Care Consultant, Office Angels

Customer Care Consultant

Office Angels

Location:
United Kingdom, Brighton

Category:
Customer Service

Contract Type:
Not provided

Salary:

25000.00 - 28000.00 GBP / Year

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Job Description:

Customer Care Consultant role in a friendly and dynamic Helpdesk team in central Brighton. You'll play a vital role in supporting a major client, acting as the first point of contact for residents and stakeholders, ensuring their queries are handled with professionalism, care, and efficiency.

Job Responsibility:

Responding to incoming queries via phone and email through a live Helpdesk
Conducting customer feedback surveys over the phone
Providing clear, accurate, and timely information to customers
Tracking, monitoring, and resolving issues in collaboration with the wider team
Supporting activities to keep customers informed and connected
Thinking on your feet to handle a wide range of real-time queries

Requirements:

Excellent communication skills - both written and verbal
Highly organised with strong attention to detail
Calm under pressure and able to juggle multiple priorities
Previous experience in Customer Success or Customer Service

Nice to have:

Knowledge of Salesforce CRM is desirable

What we offer:

Quarterly Bonus (after 6 months' employment)

Additional Information:

Job Posted:
September 01, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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