Customer Care Centre Specialist, IKEA

IKEA

Location:
Mexico, Ciudad de México

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Customer Care Centre Specialist (Quality Assurance) role focused on maintaining service quality, collecting customer feedback, and improving the customer shopping experience through quality framework implementation and collaboration with various departments.

Job Responsibility:

Ensure customers receive a consistent level of service by focusing on measuring and maintaining quality through a quality framework
Act as the Voice of the Customer by collecting and collating feedback, developing reports and providing insights and analysis
Update information for accuracy and relevancy on self-serve tools and websites
Work with business departments to understand business plan and long-term development needs
Support internal communications to align with IKEA's culture and values
Process and file all administrative documentation accurately and timely

Requirements:

Passionate about customers and act to ensure a positive shopping experience
Passionate about growing and developing business
Always strive for excellence and high performance
Passionate about home furnishing, people's life at home and the IKEA range of products and services
Experience on Contact Centre: Quality Assurance supervisor or similar
Supporting and cooperating
Interacting and presenting
Analysing and Interpreting
Adapting and Coping

Additional Information:

Job Posted:
August 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Care Centre Specialist