Customer Care Centre Agent Job at IKEA (Bang Phli)

Care centre agent

The main duty of a CareCentre - Agent is to respond to telephone inquiries about...

Location

Oman , Muscat

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

Bachelors Degree
Medical background preferred
Ideally 2+ years experience in a Call Centre/ Customer Service environment, TPA, Hospitals or Medical Centers exposure is a plus
Legally permitted to work in the country of operations
Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills
Strong negotiation, communication, attention to detail, time management skills
Sound knowledge of telephone etiquette
Ability to work independently and maintain focus under pressure
Ability to meet tight deadlines
Ability to work well as part of a team

Job Responsibility

Builds a customer-oriented focus in the CareCentre by providing quality actions and resolutions to their concerns and queries
Follows communication/update expectations with clients, in accordance with the Nextcare policies, scheme or agreed time frames set
Answers inbound calls as well as assist customers who have specific inquiries
Builds customer’s interest in the services and products offered by the company
Provides personalized customer service of the highest level
Updates the existing database with changes and the status of each existing/prospective customer/member
Documents details of telephone conversation and actions taken
Corresponds with CareCentre - Supervisor and CareCentre - Manager and keep an open channel of communication
Maintains records and close-loop each call by completing the clerical duties which includes faxing, filling up paperwork, doing checks on credit references, as well as liaising with other departments
Analyzes the various parts of a problem properly and develop logical solutions within the permitted scope of work

What we offer

Caring for our employees, their ambitions, dreams and challenges
Diverse and inclusive workforce
Equal opportunity employer
Encouragement to bring your whole self to work

Fulltime

Customer Care Centre Agent

The Customer Care Centre Agent role is responsible to build and retain a long-la...

Location

Thailand , Bang Phli

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

You are a person with a disability who is self-reliant and able to perform daily tasks independently
Fresh graduates are welcome, as well as candidates with experience in customer service or call centre roles
You are comfortable using a computer and basic digital tools required for the role
You can communicate confidently and clearly (both spoken and written) in Thai and English
You are able to work shifts including weekends and public holidays
You understand how the Customer Care Centre supports customers before, during, and after their purchases
You can manage tasks with flexibility, speed, and simplicity
You are capable of handling customer concerns and complaints and finding win-win solutions
You demonstrate a courteous, professional, and friendly manner in customer interactions, especially over the phone
You can work independently and collaboratively with a team

Job Responsibility

Build and retain a long-lasting relationship with new and existing customers in a multi-channel retail environment by valuing and fulfilling customer needs and expectations
Understand customer motivation and expectations
Ensure a positive shopping experience that creates trust in the IKEA brand
Identify the customers’ needs and use your knowledge of the IKEA systems and processes to offer solutions
Take ownership for resolving your customer’s individual needs
Communicate a realistic timeline for this resolution and keeping them informed as promised
Understand the impact of service time responses on the customers’ level of satisfaction and work both individually and with your colleagues to ensure that you match your agreed service levels
Have a good knowledge of store operations in order to offer appropriate solutions to the customers, giving advice on add-on sales, thereby encouraging them to buy more
Listen to your customers and anticipating their needs, promoting IKEA products and services in order to improve their home-to-home shopping experience
Actively seek feedback and give feedback constructively to your colleagues in order to improve the shopping experience of all customers

What we offer

Inclusive and diverse workplace
Values diversity, equality, and inclusion

Fulltime

Customer Care Centre Agent

The role involves building and retaining long-lasting relationships with new and...

Location

Thailand , Bang Phli

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Fresh graduates are welcome, as well as candidates with experience in customer service or call centre roles
you are comfortable using a computer and basic digital tools required for the role
you can communicate confidently and clearly (both spoken and written) in Thai and English
you are able to work shifts including weekends and public holidays
you understand how the Customer Care Centre supports customers before, during, and after their purchases
you can manage tasks with flexibility, speed, and simplicity
you are capable of handling customer concerns and complaints and finding win-win solutions
you demonstrate a courteous, professional, and friendly manner in customer interactions, especially over the phone
you can work independently and collaboratively with a team
you are comfortable working at IKEA Bangna (Mega Bangna) and able to commute to this location as required

Job Responsibility

Build and retain a long-lasting relationship with new and existing customers in a multi-channel retail environment
value and fulfill customer needs and expectations, understanding customer motivation and expectations, and ensuring a positive shopping experience that creates trust in the IKEA brand
identify the customers’ needs and use your knowledge of the IKEA systems and processes to offer solutions
take ownership for resolving your customer’s individual needs
communicate a realistic timeline for this resolution and keep them informed as promised
work both individually and with your colleagues to ensure that you match your agreed service levels
offer appropriate solutions to the customers, giving advice on add-on sales
encourage customers to buy more
anticipate customer needs, promote products and services, and improve their home-to-home shopping experience
seek feedback and give feedback constructively to colleagues

Fulltime

Contact Centre Agent

We are seeking savvy and skilled individuals to join our diverse team of Contact...

Location

Spain , Palma

Salary:

21300.00 EUR / Year

TUI

Expiration Date

Until further notice

Requirements

Right to work in Spain
Fluent in Dutch
Fluent in English
Ideally another European language
Organized and adaptable
Customer-first mindset
Tech-savvy and curious
Remote-ready and flexible
Bilingual and confident
Quiet, professional home setup that supports phone-based work

Job Responsibility

Handle guest contacts via phone, email, SMS, and online messaging 24/7
Listen, respond, and take action on guest inquiries
Work alongside AI technology to deliver fast, effective support
Resolve issues and complaints with empathy and care
Work rolling rota including morning, afternoon, and night shifts
Collaborate with global suppliers and TUI teams to fix problems quickly

What we offer

Variable monthly payment of 10% of salary upon achievement of targets
Additional payments for night shifts and bank holidays
Remote working from anywhere in Spain
Multiple permanent career development opportunities
Compensation for every training day complete
Access to TUI Learning Hub
Access to TUI Skills Academy & Language Lessons
Complimentary access to dedicated WeCare Team & 24/7 Wellbeing Hub
Access to charity and sustainability initiatives like TUI Care Foundation
Access to TUI Club de Benefits with multiple discounts on products and services across Spain

Fulltime

New

Inbound Contact Centre Agent

In this role, you’ll be on the front line - supporting customers, solving proble...

Location

United Kingdom , Rochdale

Salary:

23809.50 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Great communicator - clear, calm, and reassuring
Problem solver who’s not afraid to think on their feet
Proficient with tech and quick to learn new systems
Empathetic, fair, and professional - especially in challenging conversations
Someone who cares about doing the right thing and representing a company with integrity

Job Responsibility

Handling inbound and outbound calls with clarity and professionalism
Logging accurate details using our bespoke systems - attention to detail is key
Working with customers to negotiate payment plans in line with our company guidelines
Identifying and responding appropriately to vulnerable individuals
Maintaining regulatory compliance while always keeping customer care at the heart of what you do

What we offer

Competitive bonus schemes and incentives
Work-life balance - only 1 in 3 Saturdays required
Shifts between 8am–8pm, Monday to Friday
Hybrid working offered upon successful completion of the probation period, providing flexibility between office and remote work
Free on-site parking facilities
Supportive, dynamic and friendly team
25 days annual leave plus bank holidays
Enhanced maternity/paternity packages (eligibility criteria apply)
Pension scheme
Access to a suite of staff benefits: discounts on shopping, travel, leisure, wellbeing, and more

Fulltime

TUI Contact Centre Agent

We are seeking savvy and skilled individuals like you to join our diverse team o...

Location

Spain , Palma

Salary:

21300.00 EUR / Year

TUI

Expiration Date

Until further notice

Requirements

Right to work in Spain
Speak Danish & English
Ideally another European language
Organized and adaptable
Customer-first mindset
Tech-savvy and curious
Remote-ready and flexible
Bilingual and confident in English and Danish

Job Responsibility

Guests contact 24/7 via phone, email, SMS, and online messaging
Listen, respond, and take action
Work alongside AI technology to deliver fast, effective support
Resolve issues and complaints with empathy and care
Work on a rolling rota including morning, afternoon, and night shifts
Collaborate with global suppliers and TUI teams to fix problems quickly

What we offer

Variable monthly payment of 10% of salary upon achievement of targets
Additional payments for night shifts and bank holidays
Remote working from anywhere in Spain
Permanent career development opportunities
Compensation for every training day complete
Access to TUI Learning Hub, TUI Skills Academy & Language Lessons
Complimentary access to dedicated WeCare Team & 24/7 Wellbeing Hub
Access to charity and sustainability initiatives like TUI Care Foundation
Access to TUI Club de Benefits with multiple discounts on products and services across Spain

Fulltime

Tui contact centre agent

We are seeking savvy and skilled individuals like you to join our diverse team o...

Location

Spain , Palma

Salary:

21300.00 EUR / Year

TUI

Expiration Date

Until further notice

Requirements

Right to work in Spain
Fluent in English
Ideally another European language
Organized and adaptable
Customer-first mindset
Tech-savvy and curious
Remote-ready and flexible
Bilingual and confident

Job Responsibility

Guests will contact you 24/7 from around the world via phone, email, SMS, and online messaging—and you’ll be ready to listen, respond, and take action
You’ll work alongside our smart AI technology to deliver fast, effective support while resolving issues and complaints with empathy and care
You’ll be part of a rolling rota that includes morning, afternoon, and night shifts
You’ll collaborate with global suppliers and TUI teams to fix problems quickly, ensuring our guests can get back to enjoying their holidays

What we offer

Variable monthly payment of 10% of your salary upon achievement of targets
Additional payments for any night shifts, bank holidays
Remote working from anywhere in Spain on seasonal permanent contracts
Multiple permanent career development opportunities
Compensated for every training day complete
Access to our TUI Learning Hub, TUI Skills Academy & Language Lesson
Complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub
Get involved with charity and sustainability initiatives like the TUI Care Foundation
Access to the “TUI Club de Benefits” with multiple discounts on products and services across Spain

Fulltime

Tui contact centre agent

We are seeking savvy and skilled individuals like you to join our diverse team o...

Location

Spain , Palma

Salary:

21300.00 EUR / Year

TUI

Expiration Date

Until further notice

Requirements

Right to work in Spain
Fluent in Dutch & French plus English
Ideally another European language
Organized and adaptable
Customer-first mindset
Tech-savvy and curious
Remote-ready and flexible
Bilingual and confident

Job Responsibility

Guests will contact you 24/7 from around the world via phone, email, SMS, and online messaging—and you’ll be ready to listen, respond, and take action
You’ll work alongside our smart AI technology to deliver fast, effective support while resolving issues and complaints with empathy and care
You’ll be part of a rolling rota that includes morning, afternoon, and night shifts
You’ll collaborate with global suppliers and TUI teams to fix problems quickly, ensuring our guests can get back to enjoying their holidays

What we offer

Variable monthly payment of 10% of your salary upon achievement of targets
Additional payments for any night shifts, bank holidays
Remote working from anywhere in Spain on seasonal permanent contracts
Multiple permanent career development opportunities
Compensated for every training day complete
Access to our TUI Learning Hub, TUI Skills Academy & Language Lesson
Complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub
Get involved with charity and sustainability initiatives like the TUI Care Foundation
Access to the “TUI Club de Benefits” with multiple discounts on products and services across Spain

Fulltime

Customer Care Centre Agent

IKEA

Location:
Thailand , Bang Phli

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
May 03, 2025

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Category:
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Contract Type:
Not provided

Job Posted:
May 03, 2025