Customer Care Centre Agent, IKEA

IKEA

Location:
Thailand, Bang Phli

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Customer Care Centre Agent role is responsible to build and retain a long-lasting relationship with new and existing customers in a multi-channel retail environment by valuing and fulfilling customer needs and expectations, understanding customer motivation and expectations, and ensuring a positive shopping experience that creates trust in the IKEA brand.

Job Responsibility:

build and retain a long-lasting relationship with new and existing customers in a multi-channel retail environment
value and fulfill customer needs and expectations
understand customer motivation and expectations
ensure a positive shopping experience that creates trust in the IKEA brand
identify the customers’ needs and use knowledge of the IKEA systems and processes to offer solutions
take ownership for resolving customer’s individual needs
communicate a realistic timeline for resolution and keep customers informed
understand the impact of service time responses on the customers’ level of satisfaction
work both individually and with colleagues to ensure agreed service levels are matched
offer appropriate solutions to the customers, giving advice on add-on sales
listen to customers and anticipate their needs, promoting IKEA products and services
actively seek feedback and give feedback constructively to colleagues
provide support and assistance to IKEA Thailand customers and ensure best customer experience with IKEA tone of voice

Requirements:

1-2 years of experience in a customer facing support role, preferably in a customer support function or a call centre
ability to communicate confidently and clearly (both spoken and written) in Thai and English
good knowledge of how the Customer Care Centre acts as the main support channel for the customers before, during, and after they have made purchases
experienced in handling customer complaints or crisis and able to create a win-win scenario solution
demonstrate a courteous, professional, and friendly manner on the telephone
self-reliant and motivated with a proven ability to work as part of a team as well as independently
familiar and comfortable in using a computer
must be comfortable working at IKEA Bangna (Mega Bangna) and able to commute to this location as required

What we offer:

equal opportunity employer
diverse perspectives make us stronger
welcome applications from all qualified individuals, including those with disabilities

Additional Information:

Job Posted:
May 03, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Care Centre Agent