CrawlJobs Logo

Customer Care Agent

urbangymgroup.com Logo

Urban Gym Group

Location Icon

Location:
Netherlands , Amsterdam

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

2650.00 EUR / Month
Save Job
Save Icon
Apply Position

Job Description:

Urban Gym Group is looking for a Customer Care Agent to join our head office team. You’ll be the go-to person for our members, supporting them throughout their journey with us via online channels. From onboarding new members to keeping long-term members engaged, you’ll make sure every interaction feels personal, smooth, and part of the UGG experience. With your service mindset and commercial awareness, you’ll help members stay motivated, connected, and excited about being part of our community.

Job Responsibility:

  • Communicate with our members through our ticket system, live chat, and social media platforms (no phone channels are used at the moment)
  • Accurately record conversations with our members
  • Inform and advise our members about our services

Requirements:

  • Put member satisfaction at the heart of everything you do and consistently deliver high service standards
  • Have a proactive, solutions-focused mindset and enjoy turning challenges into opportunities
  • Are commercially driven: you understand how to retain members, spot upsell opportunities, and contribute to business growth
  • Communicate fluently in English, with strong written skills and an eye for detail
  • Thrive in a fast-paced, team-oriented environment and can work effectively across departments
  • Bring a passion for fitness, well-being, and Urban Gym Group’s energetic, urban style — and know how to share that enthusiasm with others
What we offer:
  • A role during regular office hours at our head office
  • 8% holiday pay based on your annual salary
  • Pension plan to support your future
  • An optional bonus for driving sales through member support
  • 26 holidays based on full-time employment
  • Exchange of public holidays
  • Participate in our Work in Club Programme
  • Charity work one day per year
  • Unlimited access to all our first-class locations for you and a +1
  • Unlimited access to the services of our well-being partner OpenUp for you and your family
  • A modern head office just 10 minutes’ walk from Amsterdam Central Station
  • Up to one day per week working from home
  • Remote work option for 10 days a year

Additional Information:

Job Posted:
February 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Urban Gym Group - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Care Agent

Customer Care Agent

By joining this role, you'll play a vital part in enhancing the customer experie...
Location
Location
Greece , Paiania
Salary
Salary:
Not provided
https://www.metlengroup.com Logo
Metlen Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1+ year of experience in a call center
  • experience in the Energy Sector or Service Provision will be considered an asset
  • working hours flexibility
  • fluency in English both written and verbal
  • excellent communication and negotiation skills
  • good knowledge of Technology including PCs, software applications, and telephone systems
Job Responsibility
Job Responsibility
  • manage incoming inquiries through all customer service touch points
  • conduct entries with all the required customer information in the company’s CRM system
  • handle customer complaints through all touch points in accordance with company procedures
  • initiate outbound calls within the customer's lifecycle
  • work in shifts according to Customer Service working hours
What we offer
What we offer
  • competitive remuneration package
  • discount on the household electricity bill
  • flexible cooperation models to achieve fast results and increased productivity
  • Fulltime
Read More
Arrow Right

Customer Care Centre Agent

The role involves building and retaining long-lasting relationships with new and...
Location
Location
Thailand , Bang Phli
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Fresh graduates are welcome, as well as candidates with experience in customer service or call centre roles
  • you are comfortable using a computer and basic digital tools required for the role
  • you can communicate confidently and clearly (both spoken and written) in Thai and English
  • you are able to work shifts including weekends and public holidays
  • you understand how the Customer Care Centre supports customers before, during, and after their purchases
  • you can manage tasks with flexibility, speed, and simplicity
  • you are capable of handling customer concerns and complaints and finding win-win solutions
  • you demonstrate a courteous, professional, and friendly manner in customer interactions, especially over the phone
  • you can work independently and collaboratively with a team
  • you are comfortable working at IKEA Bangna (Mega Bangna) and able to commute to this location as required
Job Responsibility
Job Responsibility
  • Build and retain a long-lasting relationship with new and existing customers in a multi-channel retail environment
  • value and fulfill customer needs and expectations, understanding customer motivation and expectations, and ensuring a positive shopping experience that creates trust in the IKEA brand
  • identify the customers’ needs and use your knowledge of the IKEA systems and processes to offer solutions
  • take ownership for resolving your customer’s individual needs
  • communicate a realistic timeline for this resolution and keep them informed as promised
  • work both individually and with your colleagues to ensure that you match your agreed service levels
  • offer appropriate solutions to the customers, giving advice on add-on sales
  • encourage customers to buy more
  • anticipate customer needs, promote products and services, and improve their home-to-home shopping experience
  • seek feedback and give feedback constructively to colleagues
  • Fulltime
Read More
Arrow Right

Advanced Customer Care Agent

We are growing our Customer department! We are looking for a Customer Care Agent...
Location
Location
Germany , Chemnitz
Salary
Salary:
Not provided
staffbase.com Logo
Staffbase
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in customer support with a strong customer-focused mindset, showing empathy and patience in every interaction
  • Excellent communication skills, with the ability to engage effectively with both customers and internal stakeholders
  • Strong problem-solving abilities combined with a structured, solution-oriented approach
  • Foundational knowledge of web technologies (SSO, APIs, HTML/CSS) and the ability to apply this in troubleshooting scenarios
  • Fluency in both German and English, written and spoken (min. Level C1)
  • Familiarity with support tools such as Zendesk, Jira, Confluence, or Slack is an advantage
Job Responsibility
Job Responsibility
  • Deliver outstanding customer service, primarily via email, phone and video call
  • Take full ownership of support tickets and guide them through all process stages until the best solution is found
  • Investigate potential bugs and errors, escalate when necessary, and keep relevant teams continuously informed
  • Perform deep troubleshooting on complex issues to identify root causes
  • Act as the primary technical contact for key customers
  • Proactively reach out to customers who may be affected by an issue to provide timely updates and guidance
What we offer
What we offer
  • Competitive Compensation - we offer attractive salary packages including LTIP (Long Term Incentive Plan)
  • Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560
  • Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
  • Wellbeing - Monthly Wellbeing Allowance €35, from fitness to mental health, hobbies to relaxation
  • Support - we’re offering a company pension scheme
  • Volunteers Day - you’ll get one day off per year for supporting a social project
  • Fulltime
Read More
Arrow Right

Advanced Customer Care Agent

We are growing our Customer department! We are looking for a Customer Care Agent...
Location
Location
Germany , Dresden
Salary
Salary:
Not provided
staffbase.com Logo
Staffbase
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in customer support with a strong customer-focused mindset, showing empathy and patience in every interaction
  • Excellent communication skills, with the ability to engage effectively with both customers and internal stakeholders
  • Strong problem-solving abilities combined with a structured, solution-oriented approach
  • Foundational knowledge of web technologies (SSO, APIs, HTML/CSS) and the ability to apply this in troubleshooting scenarios
  • Fluency in both German and English, written and spoken (min. Level C1)
  • Familiarity with support tools such as Zendesk, Jira, Confluence, or Slack is an advantage
Job Responsibility
Job Responsibility
  • Deliver outstanding customer service, primarily via email, phone and video call
  • Take full ownership of support tickets and guide them through all process stages until the best solution is found
  • Investigate potential bugs and errors, escalate when necessary, and keep relevant teams continuously informed
  • Perform deep troubleshooting on complex issues to identify root causes
  • Act as the primary technical contact for key customers
  • Proactively reach out to customers who may be affected by an issue to provide timely updates and guidance
What we offer
What we offer
  • Competitive Compensation - we offer attractive salary packages including LTIP (Long Term Incentive Plan)
  • Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560
  • Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
  • Wellbeing - Monthly Wellbeing Allowance €35, from fitness to mental health, hobbies to relaxation
  • Support - we’re offering a company pension scheme
  • Volunteers Day - you’ll get one day off per year for supporting a social project
  • Fulltime
Read More
Arrow Right

Advanced Customer Care Agent

In this role, you will mainly focus on supporting our customers with all kinds o...
Location
Location
Germany , Leipzig
Salary
Salary:
Not provided
staffbase.com Logo
Staffbase
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in customer support with a strong customer-focused mindset, showing empathy and patience in every interaction
  • Excellent communication skills, with the ability to engage effectively with both customers and internal stakeholders
  • Strong problem-solving abilities combined with a structured, solution-oriented approach
  • Foundational knowledge of web technologies (SSO, APIs, HTML/CSS) and the ability to apply this in troubleshooting scenarios
  • Fluency in both German and English, written and spoken (min. Level C1)
  • Familiarity with support tools such as Zendesk, Jira, Confluence, or Slack is an advantage
Job Responsibility
Job Responsibility
  • Deliver outstanding customer service, primarily via email, phone and video call
  • Take full ownership of support tickets and guide them through all process stages until the best solution is found
  • Investigate potential bugs and errors, escalate when necessary, and keep relevant teams continuously informed
  • Perform deep troubleshooting on complex issues to identify root causes
  • Act as the primary technical contact for key customers
  • Proactively reach out to customers who may be affected by an issue to provide timely updates and guidance
What we offer
What we offer
  • Competitive Compensation - we offer attractive salary packages including LTIP (Long Term Incentive Plan)
  • Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560
  • Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
  • Wellbeing - Monthly Wellbeing Allowance €35, from fitness to mental health, hobbies to relaxation
  • Support - we’re offering a company pension scheme
  • Volunteers Day - you’ll get one day off per year for supporting a social project
  • Fulltime
Read More
Arrow Right

Customer Care Agent

By joining this role, you'll play a vital part in enhancing the customer experie...
Location
Location
Greece , Paiania
Salary
Salary:
Not provided
https://www.metlengroup.com Logo
Metlen Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1+ year of experience in a call center
  • experience in the Energy Sector or Service Provision will be considered an asset
  • Working hours flexibility
  • Fluency in English both written and verbal
  • Excellent communication and negotiation skills
  • Good knowledge of Technology including PCs, software applications, and telephone systems
Job Responsibility
Job Responsibility
  • Manage incoming inquiries through all customer service touch points (inbound call, mails, social media)
  • Conduct entries with all the required customer information in the company’s CRM system
  • Handle customer complaints through all touch points in accordance with company procedures
  • Initiate outbound calls within the customer's lifecycle
  • Work in shifts according to Customer Service working hours
What we offer
What we offer
  • Competitive remuneration package
  • Discount on the household electricity bill
  • Cooperation, creativity and innovation: we adopt flexible cooperation models to achieve fast results and increased productivity
  • Fulltime
Read More
Arrow Right

Customer Care Agent

By joining this role, you'll play a vital part in enhancing the customer experie...
Location
Location
Greece , Paiania
Salary
Salary:
Not provided
https://www.metlengroup.com Logo
Metlen Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1+ year of experience in a call center
  • experience in the Energy Sector or Service Provision will be considered an asset
  • Working hours flexibility
  • Fluency in English both written and verbal
  • Excellent communication and negotiation skills
  • Good knowledge of Technology including PCs, software applications, and telephone systems
Job Responsibility
Job Responsibility
  • Manage incoming inquiries through all customer service touch points (inbound call, mails, social media)
  • Conduct entries with all the required customer information in the company’s CRM system
  • Handle customer complaints through all touch points in accordance with company procedures
  • Initiate outbound calls within the customer's lifecycle
  • Work in shifts according to Customer Service working hours
What we offer
What we offer
  • Competitive remuneration package
  • Group Health Insurance program
  • Discount on the household electricity bill
  • Cooperation, creativity and innovation: we adopt flexible cooperation models to achieve fast results and increased productivity
  • Fulltime
Read More
Arrow Right

Customer Care Agent

Join our Customer Excellence Team part of our M Energy Customer Solution Divisio...
Location
Location
Greece , Paiania
Salary
Salary:
Not provided
https://www.metlengroup.com Logo
Metlen Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1+ year of experience in a call center
  • Working hours flexibility
  • Fluency in English both written and verbal
  • Excellent communication and negotiation skills
  • Good knowledge of Technology including PCs, software applications, and telephone systems
  • Experience in the Energy Sector or Service Provision will be considered an asset
Job Responsibility
Job Responsibility
  • Manage incoming inquiries through all customer service touch points (inbound call, mails, social media)
  • Conduct entries with all the required customer information in the company's CRM system
  • Handle customer complaints through all touch points in accordance with company procedures
  • Initiate outbound calls within the customer's lifecycle
  • Work in shifts according to Customer Service working hours
What we offer
What we offer
  • Competitive remuneration package
  • Group Health Insurance program
  • Discount on the household electricity bill
  • Cooperation, creativity and innovation: we adopt flexible cooperation models to achieve fast results and increased productivity
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy