Customer Care Advisor

• Act as first point of contact for housing-related enquiries via phone, email, and in person
• Handle difficult calls and sensitive situations with tact, patience, and professionalism
• Support tenants with housing applications, tenancy issues, and general advice
• Maintain accurate records and update housing systems
• Liaise with internal teams and external agencies to resolve issues efficiently
• Promote a positive and supportive environment for all service users

• Proven experience in a customer service role
• Strong communication and interpersonal skills
• Ability to remain calm and solution-focused under pressure
• Comfortable managing challenging conversations and conflict resolution
• Excellent organisational skills and attention to detail
• Proficiency in using IT systems and databases

Experience within housing, social care, or similar sector

• Weekly paid
• Be part of a supportive and dedicated team
• Make a real impact in people's lives
• Inclusive and values-driven workplace