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Customer Assistant - Visual Merchandiser

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Marks and Spencer

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Location:
United Kingdom , Bristol

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Category:
Sales

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Contract Type:
Not provided

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Salary:

12.60 GBP / Hour
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Job Description:

To deliver a great shopping experience for their customers, putting customers before task every time. Champion new ways of working within stores through an open mindset and positive attitude. Complete tasks and processes that deliver ‘best in town’ standards. Serve and sell across all channels brilliantly well. Be the voice of our customer to help us continually improve.

Job Responsibility:

  • Dress and style mannequins to agreed standard each launch and throughout the season as required
  • Deliver seasonal Window implementation
  • Deliver ‘best in town’ standards through presentation standards, VM Principles, availability and keeping the store clean and tidy
  • Works alongside C&H colleagues to ensure correct implementation of POS each season
  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices

Requirements:

  • Comprehensive Styling skills which can be applied across instore visual elements and windows
  • Strong knowledge of Visual Merchandising principles
  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Adapting to change
What we offer:
  • Wellbeing hub
  • Giving back
  • Pay
  • Colleague discount
  • Time off
  • Life assurance
  • Workplace savings
  • My Choices
  • Cycle to work
  • Smart tech
  • Family friendly policy
  • Flexible working policy (part-time working, a 4-day compressed week, or job share)
  • Mentorship through buddy system
  • Colleague Networks (Gender Equality Network, Forces Community Network, Family & Carers Network, Cancer Network, Health and Wellbeing Network, Culture and Heritage Network, LGBTQ+ Network, Menopause Network)

Additional Information:

Job Posted:
December 10, 2025

Employment Type:
Parttime
Work Type:
On-site work
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