Customer Analyst

At musicMagpie, our Customer team is right at the heart of understanding how our customers feel, why they contact us, and how we can make their experience even better. From analysing customer interactions to uncovering insights that can shape product and process improvements, this is a role that helps us reduce contact, boost satisfaction, and deliver brilliant experiences every time. As our Customer Analyst, you’ll work closely with the wider Customer Experience team and report into our Customer Experience Manager. You’ll turn data into meaningful stories, help us identify root causes, and support the business in making impactful, customer‑centric decisions. We’re a fast moving business, and you’ll play a key role in helping us constantly improve how things work, always keeping the customer at the centre.