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Customer advisor

https://www.tui.com Logo

TUI

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Location:
United Kingdom, Stretford

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

As a Customer Service Advisor, you'll be right at the heart of that mission. You'll combine your love of the mountains with customer care, offering support, guidance, and genuine insight to help customers before, during, and after their holiday. Whether they're first-timers or seasoned enthusiasts, you'll help them make the most of their mountain experience.

Job Responsibility:

  • Provide honest, expert advice and suggestions when helping customers choose their holiday and support them throughout their Crystal journey
  • Ensure all forms of contact – such as face2face, phone, email, chat and social are handled quickly with a friendly 'can-do' attitude whilst exceeding performance targets
  • Work closely with teams from across the business as the 'voice' of our customers, and actively suggest recommendations for change
  • Ensure you are up to speed with our product, sharing your own stories and using your initiative to ensure you are an expert in our holidays
  • Discuss, investigate and resolve any question or complaint if things don't go to plan
  • Enjoy change and challenges
  • taking on tasks to help out where needed

Requirements:

  • Have a keen interest in skiing or snowboarding with expert knowledge to share with customers
  • Passionate about delivering excellent service and achieving results
  • A great listener, highly effective communicator, and able to build rapport quickly
  • Enthusiastic about learning new skills and working in tourism
  • Quick-thinking, confident in handling difficult situations, and proactive in problem-solving
  • Comfortable managing multiple contacts and administrative tasks while following procedures
  • Flexible to work variable shift patterns, including evenings and weekends, with schedules shared four weeks in advance
What we offer:
  • Fantastic holiday benefits including discounts, special offers and the ability to purchase additional 'TUI time off'
  • Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
  • Excellent rates with foreign exchange and discounts with retailers
  • Community day – time to spend working at a local charity or community
  • Pension scheme and life assurance

Additional Information:

Job Posted:
October 22, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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