CrawlJobs Logo

Customer Advisor - Live Chat

ernestjones.co.uk Logo

Ernest Jones

Location Icon

Location:
United Kingdom , Birmingham

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Job offer has expired

Job Description:

As Customer Advisor for live chat here at Signet Jewelers (Ernest Jones and H.Samuel) you will provide us with vital support responding to customer queries regarding; service, repairs, products and deliveries. You'll support our retail stores throughout the country, this will include answering calls, responding to emails, speaking with customers on web chat, checking stock and contacting suppliers and customers to arrange deliveries. Here at Signet, we are accelerating our evolution to a Digital First Retailer by changing how we interact and support our customers.

Job Responsibility:

  • Responding to customer queries regarding service, repairs, products and deliveries
  • Supporting retail stores throughout the country
  • Answering calls
  • Responding to emails
  • Speaking with customers on web chat
  • Checking stock
  • Contacting suppliers and customers to arrange deliveries

Requirements:

  • Customer service experience
  • A love to help customers celebrate life and express love
  • Confident and professional individuals who will take pride in assisting with customer queries via live chat
What we offer:
  • Competitive Salary
  • Annual Leave
  • Generous Staff Discount across all brands
  • Life Assurance
  • Pension Scheme
  • Real Rewards Corporate Discount
  • Recommend a Friend Scheme
  • Cycle to Work
  • Shine with Signet – Recognition Platform

Additional Information:

Job Posted:
December 08, 2025

Expiration:
December 19, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Ernest Jones - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Advisor - Live Chat

Live Chat & Digital Inbound Sales Advisor

Hewlett Packard Enterprise (HPE) is providing expertise and experience to custom...
Location
Location
Mexico , Guadalajara
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 0-2 years experience supporting customers
  • Excellent communication and grammar skills (written and verbal)
  • Fluent in English
  • Excel - Intermediate level
  • Sales experience or customer service skills
  • Strong organizational, time management, and planning skills
  • Strong ability to multi-task and stay focused in high-pressure situations
  • Moderate knowledge and understanding of customer conversational experience principles
  • Basic knowledge of web or digital marketing principles
Job Responsibility
Job Responsibility
  • Understand customer requirements and provide guidance & support to new & existing corporate customers who visit HPE.com sites
  • Brainstorm with customers and HPE technical specialists to identify and develop solutions for customer’s business requirements
  • Articulate the company’s technology and product portfolio, positioning to both business and technical users
  • Provide assistance and guidance during the process by identifying customer’s requirements
  • Support the customer in defining their needs to recognize new business and lead generation opportunities
  • Use customer engagement tools (chat, e-mail, phones, web-forms) to interact and reach out to online customers
  • Provide SME support, in a professional manner, to customers within agreed time frames
  • Position HPE solutions to customers with professionalism and enthusiasm to generate leads
  • Comply with all HPE web standards, processes and tools
  • Actively participate in various internal technology forums and other technology sources to gather information on current products and position them to customers as and when required
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Live Chat & Digital Inbound Sales Advisor

The role involves engaging with customers to identify business requirements, pro...
Location
Location
Romania , Bucharest
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent communication and grammar skills (written and verbal)
  • Fluent in French and English
  • Sales experience or customer service skills
  • Strong organizational, time management, and planning skills
  • Strong ability to multi-task and stay focused in high-pressure situations
  • Moderate knowledge and understanding of customer conversational experience principles
  • Basic knowledge of web or digital marketing principles.
Job Responsibility
Job Responsibility
  • Brainstorm with customers and HPE technical specialists to identify and develop solutions for customer’s business requirements
  • Being able to articulate the company’s technology and product portfolio, positioning to both business and technical users
  • Engaged in a presale’s technical consultancy and advisory role, the consultant will provide assistance and guidance during the process by identifying customer’s requirements
  • Support the customer in defining their needs to recognize new business and lead generation opportunities
  • Use customer engagement tools (chat, e-mail, phones, web-forms) to interact and reach out to online customers
  • Provide SME support, in a professional manner, to customers within agreed time frames
  • Position HPE solutions to customers with professionalism and enthusiasm to generate leads
  • Comply with all HPE web standards, processes and tools
  • Actively participate in various internal technology forums and other technology sources to gather information on current products and position them to customers as and when required.
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional inclusion and diversity initiatives
  • Fulltime
Read More
Arrow Right

Customer Service Advisor

Our client is a rapidly growing hair care brand based in the West End are lookin...
Location
Location
United Kingdom , London
Salary
Salary:
32000.00 - 35000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in customer service, preferably in the beauty industry
  • Familiarity with customer service software (e.g., Gorgias or Zendesk)
  • Excellent communication, problem-solving, and conflict-resolution skills
  • Ability to multitask and meet performance targets
  • Proficiency in Google Workspace and Microsoft Office
Job Responsibility
Job Responsibility
  • Handle incoming calls, emails, live chats, and social media queries from customers
  • Process orders, returns, refunds, and exchanges
  • Provide accurate information about our products and promotions
  • Efficiently resolve customer complaints
  • Create trade accounts on Shopify
  • Maintain detailed and accurate customer records using CRM software
  • Work towards meeting customer service performance targets
  • Ensure all customer issues are fully resolved by following up as needed
  • Identify opportunities for upselling or cross-selling products and services
  • Stay updated on company policies, procedures, and industry trends
  • Fulltime
Read More
Arrow Right

Beauty Customer Service Advisor

Our client is a rapidly growing hair care brand based in the West End are lookin...
Location
Location
United Kingdom , West End, London
Salary
Salary:
32000.00 - 35000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in customer service within in the beauty industry
  • Familiarity with customer service software (e.g., Gorgias or Zendesk)
  • Excellent communication, problem-solving, and conflict-resolution skills
  • Ability to multitask and meet performance targets with ease
  • Proficiency in Google Workspace and Microsoft Office
Job Responsibility
Job Responsibility
  • Handle incoming calls, emails, live chats, and social media queries from customers with a cheerful and helpful attitude
  • Process orders, returns, refunds, and exchanges in line with our company guidelines
  • Provide accurate information about our products and promotions to enhance customer experiences
  • Efficiently resolve customer complaints to ensure timely satisfaction while maintaining our positive brand image
  • Create trade accounts on Shopify, assisting the trade team in setting up salon accounts
  • Maintain detailed and accurate customer records using CRM software
  • Work towards meeting customer service performance targets, including response times and resolution rates
  • Ensure all customer issues are fully resolved by following up as needed
  • Identify opportunities for upselling or cross-selling products and services
  • Stay updated on company policies, procedures, and industry trends to provide the best service possible
  • Fulltime
Read More
Arrow Right

Customer Service Advisor

Customer Service Advisor position providing outstanding support across multiple ...
Location
Location
United Kingdom , Brighouse
Salary
Salary:
33000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in customer service is essential
  • Experience in aftersales support or complaint handling
  • Strong communication skills and a customer-focused approach
  • Excellent attention to detail and ability to multitask
Job Responsibility
Job Responsibility
  • Responding to customer queries via phone, email, live chat, and social media
  • Managing aftersales queries and resolving issues efficiently
  • Handling complaints with empathy and escalating when appropriate
  • Accurately logging information and updating internal systems
  • Ensuring a high level of customer satisfaction through professional service
What we offer
What we offer
  • 25 days holiday plus bank holidays
  • Discounts on gym memberships and retailers
  • A supportive and collaborative working environment
  • Opportunities for career development and progression
  • Additional company benefits
  • No weekend work - enjoy a healthy work-life balance
  • Fulltime
Read More
Arrow Right

Customer Service Advisor

Our client, a dynamic and rapidly expanding sustainable swimwear brand, is on th...
Location
Location
United Kingdom , London
Salary
Salary:
28000.00 - 30000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in customer service, preferably in the fashion industry
  • Familiarity with customer service software (e.g., Gorgias or Zendesk) is a plus
  • A hands-on, enthusiastic self-starter with a flexible attitude who thrives in a fast-paced environment
  • Excellent communication, problem-solving, and conflict-resolution skills
  • A customer-first mindset that drives you to deliver service excellence
  • Ability to multitask and meet performance targets with ease
  • Proficiency in Google Workspace and Microsoft Office
Job Responsibility
Job Responsibility
  • Handle incoming emails, live chats, and social media queries from customers with a professional and helpful attitude
  • Process orders, returns, refunds, and exchanges in line with their company guidelines
  • Provide accurate information about their products and promotions to enhance customer experiences
  • Efficiently resolve customer complaints to ensure timely satisfaction while maintaining our positive brand image
  • Work towards meeting customer service performance targets, including response times and resolution rates
  • Ensure all customer issues are fully resolved by following up as needed
  • Stay updated on company policies, procedures, and industry trends to provide the best service possible
  • Fulltime
Read More
Arrow Right

Customer Service Advisor

Our client, a dynamic and rapidly expanding sustainable swimwear brand, is on th...
Location
Location
United Kingdom , London
Salary
Salary:
28000.00 - 30000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in customer service, preferably in the fashion industry
  • Familiarity with customer service software (e.g., Gorgias or Zendesk) is a plus
  • A hands-on, enthusiastic self-starter with a flexible attitude who thrives in a fast-paced environment
  • Excellent communication, problem-solving, and conflict-resolution skills
  • A customer-first mindset that drives you to deliver service excellence
  • Ability to multitask and meet performance targets with ease
  • Proficiency in Google Workspace and Microsoft Office
Job Responsibility
Job Responsibility
  • Handle incoming emails, live chats, and social media queries from customers with a professional and helpful attitude
  • Process orders, returns, refunds, and exchanges in line with their company guidelines
  • Provide accurate information about their products and promotions to enhance customer experiences
  • Efficiently resolve customer complaints to ensure timely satisfaction while maintaining our positive brand image
  • Work towards meeting customer service performance targets, including response times and resolution rates
  • Ensure all customer issues are fully resolved by following up as needed
  • Stay updated on company policies, procedures, and industry trends to provide the best service possible
What we offer
What we offer
  • Equal-opportunities employer
  • Inclusive environment
  • Support for reasonable adjustments
  • Parttime
Read More
Arrow Right

Customer Service Advisor

Our client, a dynamic and rapidly expanding sustainable swimwear brand, is on th...
Location
Location
United Kingdom , London
Salary
Salary:
28000.00 - 30000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in customer service, preferably in the fashion industry
  • Familiarity with customer service software (e.g., Gorgias or Zendesk) is a plus
  • A hands-on, enthusiastic self-starter with a flexible attitude who thrives in a fast-paced environment
  • Excellent communication, problem-solving, and conflict-resolution skills
  • A customer-first mindset that drives you to deliver service excellence
  • Ability to multitask and meet performance targets with ease
  • Proficiency in Google Workspace and Microsoft Office
Job Responsibility
Job Responsibility
  • Handle incoming emails, live chats, and social media queries from customers with a professional and helpful attitude
  • Process orders, returns, refunds, and exchanges in line with their company guidelines
  • Provide accurate information about their products and promotions to enhance customer experiences
  • Efficiently resolve customer complaints to ensure timely satisfaction while maintaining our positive brand image
  • Work towards meeting customer service performance targets, including response times and resolution rates
  • Ensure all customer issues are fully resolved by following up as needed
  • Stay updated on company policies, procedures, and industry trends to provide the best service possible
What we offer
What we offer
  • Equal-opportunities employer
  • Inclusive environment
  • Support for reasonable adjustments
  • Parttime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy