Customer Account Specialist

• prepare monthly collection strategies and establish action plan to meet/exceed metrics
• report progress during AR review meetings and effectively forecast month-end metric results
• manage collection balances per customer
• target open A/R > 30, 60, 90, 180 days
• timely monitoring of bank guarantee renewals and collection of original bank guarantee at the bank counters as required
• ensure cash allocation & suspense management are managed timely and accordingly to policies and procedures
• document all collection activities in required applications
• service requests of customers through different access channels (email, phone, post, customer portal)
• build and maintain strong internal and external customer relationships including higher management within customers’ organization
• demonstrate understanding of customer infrastructure, processes, and key customer contacts
• support total customer experience
• communicate/escalate to CRM any customer changes quickly, consistently and effectively
• collaborate and engage with team members providing valuable input for customer projects/solutions
• act as a team or project leader validating deliverables and team decision-making processes
• exercise independent judgment within defined practices and procedures to determine appropriate action
• provide guidance and leadership to all colleagues
• escalate disputes and non-responsiveness effectively and timely
• proactive interaction and collaboration with various internal and external stakeholders

• Bachelor's degree or equivalent experience and 2-4 years related experience or Master's degree and up to two years experience
• experienced in a customer support or collection position in a service or end-user support environment
• ability to meet customers for collection
• strong negotiation skills
• a good command of English & Thai in writing and speaking
• basic knowledge about finance and accounting (advantageous)

basic knowledge about finance and accounting

• comprehensive suite of benefits supporting physical, financial and emotional wellbeing
• specific programs catered to career progression
• unconditional inclusion fostering flexibility and balance