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Custody Service Specialist

https://www.citi.com/ Logo

Citi

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Location:
Ireland , Dublin

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Category:
Finance

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Contract Type:
Not provided

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Salary:

35950.00 - 46750.00 EUR / Year
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Job Description:

Our Custody Processing Support team plays a key role in delivering an excellent client experience for Citi's Securities Clients. This involves strong expertise in transaction management across various settlement products and markets. The role requires close collaboration with internal stakeholders, including Client Executives, Product Specialists, and Operations Teams, to maintain high service standards for our clients. This position offers an opportunity to gain significant knowledge and experience in the internal workings of international financial markets and Custody Processing Support.

Job Responsibility:

  • Client Service and Inquiry Resolution: Proactively manage and resolve client inquiries, ensuring accurate responses and adherence to service level agreements (SLAs) and global compliance standards
  • Issue and Risk Escalation: Identify, escalate, and manage urgent client issues, potential operational risks, and events, ensuring clear communication and effective resolution to protect client interests and operations
  • Performance Analysis and Improvement: Contribute to the analysis of key performance indicators (KPIs) and service metrics, identifying root causes of recurring issues and participating in initiatives to improve service delivery and client satisfaction
  • Market and Product Knowledge: Develop and maintain knowledge of settlement products and international securities markets to provide informed guidance and support to clients
  • Operational Compliance: Ensure adherence to all global standards for client query management, documentation, and reporting, reinforcing control environments
  • Project Support: Assist with business development reviews, system testing, and process improvement projects to enhance operational efficiency and service offerings

Requirements:

  • Client Service Experience: Demonstrated experience in managing client interactions and fulfilling service requirements
  • Operational Effectiveness and Efficiency: Ability to work effectively in demanding, high-volume, and time-sensitive environments, showcasing strong organizational skills and the capability to manage multiple tasks efficiently
  • Issue Management: Experience with handling urgent and escalated client situations, managing expectations for both clients and internal teams
  • Commitment to Improvement and Adaptability: A dedication to promoting operational improvements and the ability to implement and adapt to necessary changes within complex organizational structures
  • Accuracy and Thoroughness: Strong attention to detail, essential for maintaining accuracy in all tasks
  • Clear Communication: Excellent command of written and spoken English, facilitating clear, precise, and professional communication with various client groups and internal teams

Additional Information:

Job Posted:
January 15, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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