Custody Client Onboarding Senior Analyst

• Own the client onboarding process from start to finish, including documentation review, account setup, and ongoing maintenance
• Provide outstanding customer service and resolve client inquiries with expertise and efficiency
• Support, understand and implement client requirements
• Monitor customer satisfaction and service level and drive process changes, provide innovative solutions to clients
• Manage daily account opening and maintenance activities, ensuring accuracy and adherence to regulatory requirements
• Work closely with Sales, Compliance, Credit, Legal and Tax teams to onboard new clients
• Lead projects within the account services space, collaborating effectively with cross-functional teams
• Develop and implement new work procedures and analyze complex issues to optimize efficiency and mitigate risk
• Promote a strong risk management culture and ensure regulatory compliance

• Bachelor’s/University degree
• Advanced level of English (written and spoken)
• 5-8 years of experience in client facing roles, such as Client Onboarding, Custody, Treasury and Trade-related position, Client Documentation Review, Customer Due Diligence
• Experience with Custody is a big advantage
• Excellent interpersonal and communication skills
• Good time and project management skills
• Strong analytical and problem-solving skills, with a keen eye for detail

Experience with Custody

• Private Medical Care Program
• Life Insurance Program
• Pension Plan contribution (PPE Program)
• Paid Parental Leave Program (maternity and paternity leave)
• Holiday Allowance
• Sport Card + Sport and team recreation activities
• Access to an array of learning and development resources
• A discretional annual performance related bonus
• Business casual workplace
• Hybrid working model (up to 2 days working at home per week)
• Competitive base salary (annually reviewed)