CSM Architect Job at GlideFast

CSM/Telco Architect

As an Architect with GlideFast Consulting, you will be responsible for the overa...

Location

United States

Salary:

155000.00 - 200000.00 USD / Year

GlideFast

Expiration Date

Until further notice

Requirements

5+ years delivering / architecting / implementing technical solutions on ServiceNow
5+ years professional consulting
2+ years implementing ServiceNow IRM solutions
Certified System Administrator Certification (CSA)
Certified Application Developer Certification (CAD)
2+ Certified Implementation Specialist Certification (CIS): CIS- CSM and CIS- FSM
Maintain an active government security clearance if applicable

Job Responsibility

Lead the architectural design and oversee delivery of ServiceNow implementations aligned with client business objectives
Own end-to-end technical solutions, including architecture, configuration, and integrations, across multiple projects
Develop expert-level JavaScript and ServiceNow APIs to build scalable, maintainable solutions
Design and implement business rules, client scripts, script includes, UI policies, ACLs, data policies, and UI scripts
Lead development efforts across 2 of the following key areas is required: CSM, FSM, CRM, Order Management, S2P, Integrations
Conduct client workshops, support demos, and gather technical and functional requirements
Create technical architecture documents, including process flows and design specifications
Review team code and provide feedback to ensure quality and adherence to best practices
Collaborate with Business Process Consultants during planning and validation sessions
Lead troubleshooting efforts to resolve complex issues across internal and client teams

Sr Technical Architect - ServiceNow Architect, CSM, CSDM & ITOM

The ServiceNow team partners with business, IT operations, and engineering group...

Location

India , Bangalore

Salary:

Not provided

Blue Yonder

Expiration Date

Until further notice

Requirements

Bachelor’s degree in computer science, IT, or related field
10–13 years of IT experience, with hands-on experience with ServiceNow implementation and development
Strong expertise in ITSM, CSM, CMDB, ITOM, with exposure to HRSD or Security Operations as a plus
Deep proficiency in Glide scripting, JavaScript, Flow Designer, and IntegrationHub
Proven experience designing and delivering end-to-end integrations (REST/SOAP, API, LDAP, SSO, OAuth)
Experience in CMDB and Discovery (data model, reconciliation, service mapping)
Experience in ITOM (Event Management, Discovery, Service Mapping)
Solid understanding of ITIL processes and ability to apply them in ServiceNow solutions
Hands-on experience with Service Portal, Workspace, and UI Builder
Knowledge of CI/CD pipelines, automated testing, Agile/DevOps practices

Job Responsibility

Define scalable platform architectures for ITSM, CSM, CMDB, and ITOM solutions
Translate business and ITIL requirements into robust ServiceNow designs
Establish coding standards, reusability patterns, and best practices
Configure workflows, catalog items, client/server scripts, UI policies, and business rules
Build and support complex integrations with enterprise systems
Develop automation solutions using Flow Designer, IntegrationHub, and Orchestration
Provide technical leadership to developers and consultants
Review solutions for scalability, maintainability, and performance optimization
Lead technical workshops and design sessions with stakeholders
Ensure platform stability during upgrades and releases

Fulltime

Senior Enablement Manager - Opal

The Opal Enablement Manager will design and deliver high-impact enablement progr...

Location

United States , New York

Salary:

86915.00 - 160767.00 USD / Year

Optimizely

Expiration Date

Until further notice

Requirements

3–5+ years of experience in sales, enablement, or a customer-facing role within a SaaS environment
Strong background in developing and delivering training programs for GTM teams
Excellent communication, presentation, and facilitation skills
Proven ability to manage multiple initiatives and stakeholders simultaneously
Experience creating content using standard enablement and learning tools
familiarity with AI learning tools or platforms preferred
Instructional design experience or relevant certification a plus

Job Responsibility

Design and deliver Opal enablement programs that equip all GTM roles
Sales, SDR, CSM, Solution Architects, and Marketing—with the knowledge, confidence, and practical skills to position and demonstrate Opal effectively
Develop and maintain the Opal curriculum across new-hire onboarding, continuous learning, and advanced certification tracks
Leverage Opal as both a subject and a tool for enablement
Create engaging learning experiences that blend instructor-led sessions, digital courses, micro-learning, and real-world application tasks
Collaborate closely with Solution Strategy and Product Marketing to translate complex Opal concepts into clear, audience-specific training modules
Partner with the Partner Enablement teams to align frameworks and maintain content consistency
Facilitate hands-on Opal workshops that teach sellers and CSMs how to demonstrate Opal in action
Measure enablement impact through participation, certification rates, confidence scores, attach rate lift, and influence on pipeline or win rate
Maintain a single source of truth for GTM Opal enablement materials

ServiceNow Solution Architect

We are looking for a Senior ServiceNow Solution Architect, experienced across AP...

Location

Salary:

Not provided

IT Teams

Expiration Date

Until further notice

Requirements

experienced across APO, CSM and ITSM
technical leadership and architectural guidance for enterprise-level implementations

Fulltime

New

Senior Enterprise Account Executive, Digital Experience - Financial Services

Our suite of products is market leading in the customer experience space, and we...

Location

United Kingdom , London

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Validated Enterprise Software sales experience
Have sold into global enterprise customers, and able to demonstrate strong POV and value realisation, securing multi-million, multi-year deals
Track record of achieving/exceeding sales quota and market share goals
Show success in selling to executives, VP and/or 'C' level – preferably CMO/Digital Leaders
Excellent networking ability
Skilled Solution seller with proven ability to build win-win proposals
Outstanding communication, presentation and negotiation skills (verbal and written)
Excellent organizational and time management skills
Able to maintain a high level of efficiency and work effectively in a fast-paced, collaborative and team-oriented environment
Ambitious and focused

Job Responsibility

Manage the relationship closely, help drive value from existing investments and position and grow investment in new Adobe technology
Align closely with supporting teams across CSM’s, solution consultants, enterprise architects, digital strategy, marketing, inside sales, and many more
Lead the engagement with your clients, support a clear value framework, manage communications across c-level executives, and facilitate communications and relationships across their business and ours
Generation of net new revenue through driving and developing sales strategies
Demonstrate ability to work closely with Partners, Consulting and SC’s
Share and build customer references and value metrics per vertical and segment
Drive marketing activities and PR activities in collaboration with Marketing
Demonstrate solution selling capabilities

Enterprise Account Executive, Digital Experience

Our suite of products is market leading in the customer experience space, and we...

Location

United Kingdom , London

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Validated Enterprise Software sales experience
Have sold into global enterprise customers, and able to demonstrate strong POV and value realisation, securing multi-million, multi-year deals
Track record of achieving/exceeding sales quota and market share goals
Show success in selling to executives, VP and/or 'C' level – preferably CMO/Digital Leaders
Excellent networking ability
Skilled Solution seller with proven ability to build win-win proposals
Outstanding communication, presentation and negotiation skills (verbal and written)
Excellent organizational and time management skills
Able to maintain a high level of efficiency and work effectively in a fast-paced, collaborative and team-oriented environment
Ambitious and focused

Job Responsibility

Manage the relationship closely, help drive value from existing investments and position and grow investment in new Adobe technology
Align closely with supporting teams across CSM’s, solution consultants, enterprise architects, digital strategy, marketing, inside sales, and many more
Lead the engagement with your clients, support a clear value framework, manage communications across c-level executives, and facilitate communications and relationships across their business and ours
Generation of net new revenue through driving and developing sales strategies
Demonstrate ability to work closely with Partners, Consulting and SC’s
Share and build customer references and value metrics per vertical and segment
Drive marketing activities and PR activities in collaboration with Marketing
Demonstrate solution selling capabilities

ServiceNow Architect

We are seeking a highly experienced ServiceNow Architect with over 10 years of r...

Location

India , Pune

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

ServiceNow expert with 10+ years of relevant experience
Proven experience in designing solutions involving multiple systems
Skilled in creating HLDs, LLDs, and technical documentation
Strong understanding of system behaviour, performance, and architecture
Proficient in JavaScript and ServiceNow scripting components
Holder of at least two mainline ServiceNow certifications
Experienced in global corporate services and PaaS/SaaS/IaaS implementations
Able to translate business requirements into sustainable ServiceNow solutions
Technically adept in ServiceNow integrations, UI configurations, and database structures

Job Responsibility

Lead the design of ServiceNow solutions across ITSM, CMDB, CSM, Event Management, and Service Portal modules
Architect integrations involving multiple systems with ServiceNow as the core platform
Develop high-level and low-level design documents, internal component designs, and technical documentation
Conduct mapping and modelling exercises to support solution architecture
Manage system upgrades, cloning, and performance optimisation activities
Apply advanced scripting skills, particularly in JavaScript, to develop and customise ServiceNow applications
Utilise core technologies including HTML/XML, MySQL, Glide objects, and ServiceNow scripting components
Implement and manage ServiceNow integration interfaces such as REST/SOAP APIs, JDBC/ODBC, JSON, and SAML2.0
Design and configure UI elements including pages, macros, scripts, policies, actions, and widgets
Drive innovation through rapid proof-of-concepts aimed at digital transformation

What we offer

Opportunity to work on cutting-edge ServiceNow implementations in a global environment
Exposure to complex enterprise architecture and integration projects
Collaborative work culture focused on innovation and transformation
Platform to influence digital transformation initiatives across corporate services

ServiceNow FSO Developer

Arthur Lawrence is looking for a ServiceNow FSO Developer one of our clients in ...

Location

United States , New York City

Salary:

Not provided

Arthur Lawrence

Expiration Date

Until further notice

Requirements

Extensive experience with ServiceNow platform, specifically FSO (Financial Services Operations) and CSM (Customer Service Management) modules
Proven experience in designing, architecting, and implementing FSO solutions covering areas such as Financial Data Model, Dispute Management, Customer Lifecycle Management, Treasury, Payment, Card, Loan operations, and Claims processing
Hands-on experience in FSO customization, including creating workflows, business rules, UI Pages, and UI Actions

CSM Architect

GlideFast

Location:
United States

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 08, 2025

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