Cs Technical Advisor Job at Bühler Group (Johannesburg South)

Principal Technical Account Manager

The Principal Technical Account Manager (PTAM) is a strategic, client-facing rol...

Location

United States

Salary:

150000.00 - 200000.00 USD / Year

Bloomreach

Expiration Date

Until further notice

Requirements

5+ years of experience in technical consulting or customer engineering
Deep expertise in ecommerce search, ranking models, personalization, testing frameworks, and data-driven optimization
Hands-on experience with enterprise search or personalization platforms
Familiarity with ecommerce platforms such as Shopify, BigCommerce or Salesforce Commerce Cloud
Proven ability to work with executive-level stakeholders as a trusted technical advisor
Strong problem-solving skills, analytical capabilities, and ability to translate complex technical concepts for business audiences
Excellent communication and documentation skills to enable cross-team knowledge sharing

Job Responsibility

Maintain a strong mental model of the Bloomreach platform including integrations, catalog configurations, ranking models, algorithms, and merchandising controls
Identify root causes of technical issues and provide actionable solutions to optimize performance
Provide guidance to customers on platform fundamentals and advanced features
Document customer implementations including integration patterns, major customizations, and feature usage to support internal knowledge sharing
Provide technical support for A/B testing, analytics classification, and performance measurement
Interpret performance data, generate hypotheses, and recommend configuration or technical changes
Implement technical optimizations across integrations, backend configurations, and dashboards to improve revenue, relevance, and engagement
Identify reporting discrepancies and work with Engineering to address platform-related issues
Actively anticipate customer needs and technical challenges, providing guidance before issues arise
Serve as a trusted advisor to customers and internal teams, building credibility through technical expertise and consistent, high-value recommendations

What we offer

Health care including medical, dental, and vision insurance
401k Plan with employer contribution
A great deal of freedom and trust
Flexible working hours
Work virtual-first
Company events
5 paid days off to volunteer
People Development Program
Communication coach
Leader Development Program

Fulltime

Sales Engineer

The Solutions team plays a critical role in the pre-sales environment, building ...

Location

Salary:

Not provided

Crescendo

Expiration Date

Until further notice

Requirements

3+ years of experience as a Sales Engineer, Solutions Architect, or similar role in a B2B software or tech-enabled service environment (Contact Center or Customer Experience experience preferred)
Proven track record in demonstrating and implementing complex technical solutions to both technical and non-technical audiences
Strong understanding of leading tools in the CS / CX space, including CRMs, Help Desk, CCaaS, and AI
Knowledge of webhooks, REST APIs, and common integration patterns
Experience experimenting with multiple leading LLMs and their various applications in the CX space
Business expertise in customer experience (CX), including trends, best practices, and an understanding of how CX impacts enterprise-level strategies
Adaptability to seamlessly shift between roles as a technical advisor, trusted consultant, and storyteller

Job Responsibility

Lead discovery sessions to identify customer pain points, desired outcomes, and current gaps in their processes or tools
Build and present highly attuned product demos showcasing features such as Crecendo’s AI Messaging Assistants, AI Voice Assistants, Quality Assurance, and Voice of Customer tools
Create resources and workshops to demonstrate agentic AI use cases that can drive value
Serve as the go-to technical resource, clearly articulating Crescendo’s product capabilities, demonstrating use cases, and advising on best practices
Use insights from discovery and workshops to create tailored recommendations and ensure alignment needs and objectives of our customers
Partner with our CX Solution Designers to create service design and cost models for our customers
Partner with Sales, Product, and Engineering to refine requirements, gather customer feedback, and influence product roadmaps, ensuring client needs are represented and addressed
Contribute to account strategies, and assist in scoping engagements. Offer insights and recommendations to help close new business and expansion opportunities
Lead technical discussions and present solutions to a variety of audiences, from end-users to executive stakeholders, ensuring alignment and clarity on technical deliverables
Understand the competitive landscape and articulate how Crescendo’s capabilities uniquely address customer challenges compared to alternatives

What we offer

Remote working arrangements
Competitive Base Salary
Generous paid vacation
Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
Training opportunities provided by Crescendo and outside entities
1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Fulltime

Customer Success Architect - Dlp

Apply your vast DLP knowledge and customer-driven approach to help customers ado...

Location

United States

Salary:

160000.00 - 200000.00 USD / Year

Cyera

Expiration Date

Until further notice

Requirements

6+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role within B2B SaaS or security platforms
3+ years of hands-on experience with Data Loss Prevention (DLP) technologies
Proven mentoring or leadership skills, creating and delivering materials and building processes for other team members and organizations
Proven project management experience
Proven experience operating in a strategic, cross-functional role that bridges customer success, technical teams, and product
Proven technical troubleshooting skills
Proficiency in SQL, scripting languages (e.g., Python or equivalent) or no-code platforms
Ability to work autonomously, tackling even the most intricate challenges
A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment
Candidates based in Eastern or Central timezones are preferred

Job Responsibility

Developing and maintaining DLP customer success processes and materials
Serving as the primary technical expert on the Cyera DLP Platform
Mentoring the CS organization members
Proactively ensuring that customers are realizing the full value of their investment
Troubleshooting and resolving technical issues impacting customers
Establishing yourself as a trusted advisor to customers at all levels
Driving customer adoption at scale through effective onboarding and training processes
Gaining a deep understanding of customers' requirements, challenges, and desired business outcomes
Monitoring and reporting on the overall well-being of customers
Collaborating with customers to develop joint success plans

What we offer

Ability to work remotely, with office setup reimbursement
Unlimited PTO
Paid holidays and sick time
Health, vision, and dental insurance
Life, short and long-term disability insurance

Fulltime

Senior Customer Success Manager

We’re looking for a Senior Customer Success Manager to join our growing Customer...

Location

United States

Salary:

135000.00 - 185000.00 USD / Year

Cortex

Expiration Date

Until further notice

Requirements

5+ years of experience in Customer Success, Solutions Engineering, or similar customer-facing roles in SaaS
Strong preference for backgrounds in developer tools, infrastructure, platform engineering, or cloud-native technologies
Proven success managing large, complex enterprise accounts with a track record of driving adoption, value realization, and renewal/expansion
Ability to converse fluently with technical users (engineering managers, SREs, platform teams) and speak to strategic outcomes with executives (VP Eng, CTOs)
Deep understanding of modern software development lifecycle (SDLC) practices, DevOps, cloud infrastructure (AWS, GCP, Azure), and internal platform models
Strong business acumen — comfortable framing technical work in terms of business impact, ROI, and strategic initiatives
High bias toward action, ownership mentality, and comfort operating in fast-moving, high-accountability environments
Outstanding communication skills — clear, confident, consultative, and empathetic

Job Responsibility

Own the customer journey post-sale, leading onboarding, adoption, success, and renewal efforts across your book of strategic enterprise accounts
Drive value realization by helping customers align Cortex to their engineering excellence, operational efficiency, and platform modernization initiatives
Serve as a technical advisor by developing a deep understanding of the Cortex platform, SDLC best practices, cloud-native environments, and DevOps/Platform Engineering domains
Lead high-stakes conversations with executives during business reviews, expansion discussions, and renewal negotiations — tying product adoption to measurable business impact
Identify risks and opportunities early, and create structured action plans to drive customer health, mitigate churn, and accelerate growth
Advocate internally for your customers by partnering closely with Cortex Product, Engineering, and Sales teams, influencing product roadmap and strategy based on customer feedback
Continuously raise the bar for how Cortex drives technical adoption, customer outcomes, and operational excellence
Contribute to the evolution of our Customer Success motion — bringing ideas, feedback, and process improvements to help us scale a world-class CS organization
Travel expectation of up to 30%

What we offer

Competitive salary and equity
National medical, dental & vision insurance (we cover 100%!)
Fully covered life insurance
$400 monthly perks stipend
$1,000 yearly Learning & Development stipend
401k plan
Pet Insurance
Unlimited PTO
Remote & flexible working hours
Gender-neutral parental leave

Fulltime

Senior Customer Success Manager

We are looking for a German speaking Senior Customer Success Manager to join our...

Location

Germany , Munich

Salary:

Not provided

OneTrust

Expiration Date

Until further notice

Requirements

BA/BS in a relevant subject is required
Around 5 years in a client-facing role within a CSM, professional services, or technical consulting role
Effective customer-facing communication skills
Proven success in and genuine enthusiasm for working directly with customer
Track record of successful engagement across corporate functions (Professional Services, Engineering, Sales, and Product Management)
Management of Enterprise, Strategic customers
Ability to build relationships with key customer stakeholders at all levels, including C-suite level
Strong entrepreneurial skills to excel in a complex and rapidly evolving environment
Experience implementing SaaS solutions with an enthusiasm for technology and demonstrated technical aptitude
Experience using SFDC, Gainsight and other CS Technology applications

Job Responsibility

Establish relationships with customer stakeholders and executive sponsors to become a strategic and trusted advisor throughout the customer lifecycle
Act as the primary contact and sherpa to help your customers navigate OneTrust
Collaborate cross-departmentally to provide product expertise
Accelerate customer solutions through knowledge of their business and best practice guidance
Deliver proactive communication and manage mission-critical escalations
Align customer’s roadmap with our product roadmap
Advocate for your customer by sharing their key business requirements internally with our Product and Engineering teams and managing their product feature requests
Understand each customer's industry and Trust management strategy to help customer utilize the OneTrust platform to derive maximum business value
Deliver business reviews to communicate strategically with your customers and their executive teams to ensure we are delivering on their business objectives
Utilize Adoption metrics to share best practice, nurture value added activities, proactively identify risk and identify growth opportunities

What we offer

comprehensive healthcare coverage
flexible PTO
equity RSUs
annual performance bonus opportunities
retirement account support
14+ weeks of paid parental leave
career development opportunities
company-paid privacy certification exam fees

Fulltime

Senior Strategy & Operations Business Partner, CS/CX

As the Strategy & Operations Business Partner for CS/CX, you will serve as the s...

Location

United States , Oakland

Salary:

140000.00 - 177000.00 USD / Year

Everlaw

Expiration Date

Until further notice

Requirements

BA/BS and a growth mindset to keep learning and developing your skills
8+ years of progressive experience in sales or CS strategy and/or operations, RevOps with at least four years focused on operational and technical projects
Gainsight and/or Salesforce admin is preferred
Experience with consumption based revenue models is a plus
Experience in a professional services environment like management/strategy consulting or investment banking is a plus
Experience holding strategic and operational positions in a post-sales ops team that was successfully scaling
Excellent verbal and written communication, presentation, and interpersonal skills, with the ability to influence, build trust, and collaborate effectively with diverse stakeholders, across all levels of the organization, from GTM teams to leadership
Adept at influencing and inspiring cross-functional teams to drive alignment and accelerate decision-making across GTM, Finance, IT, and leadership teams, with a positive and proactive attitude
Exceptional organizational and problem-solving skills, with a high level of attention to detail and a strong ability to manage multiple responsibilities in an ambiguous, fast-paced environment
Self-starter with a strong sense of ownership and the agility to shift tasks or roles when necessary, working both independently and as a team player

Job Responsibility

Lead as a Strategic Advisor: Serve as a core partner to CS/CX leaders, helping translate high-level vision into actionable operational roadmaps and project plans, and executing against them
Facilitate Data-Driven Decisions: You will be driving leverage, insights, advice, and data-driven PoVs to inform the decisions of the teams you support
Lead and Project Manage Complex, High Impact CS Initiatives: Manage a portfolio of projects from ideation through implementation—driving initiatives to unlock improved adoption, retention and expansion
Establish Operational Standards: Define, refine, and maintain our rhythm of the business for CS/CX
Foster Cross-Functional Alignment: Influence and lead teams across CS/CX, Sales, Marketing, Finance, and IT to ensure a seamless handoff and unified experience throughout the entire customer lifecycle
Drive Gainsight & Tech Excellence: Strong tooling knowledge to find opportunities to efficiently leverage Everlaw tech stack

What we offer

Equity program
401(k) retirement plan with company matching
Health, dental, and vision
Flexible Spending Accounts for health and dependent care expenses
Paid parental leave and approximately 10 days (80 hours) per year of sick leave
Seventeen paid vacation days plus 11 federal holidays
Membership to Modern Health to help employees prioritize mental health and wellness
Annual allocation for Learning & Development opportunities and applicable professional membership dues
Company-sponsored life and disability insurance
Monthly home internet reimbursement

Fulltime

New

Customer Success Manager

We’re looking for a Founding CSM to guide Lovable users from first value to full...

Location

United States; Sweden , Boston; San Francisco; Stockholm

Salary:

Not provided

Lovable

Expiration Date

Until further notice

Requirements

Experience in CS, account management, or solution consulting in SaaS or AI
Track record of driving adoption, renewals, and expansion across mid-market, enterprise, and strategic accounts
Strong communicator who blends empathy, business acumen, and technical curiosity
Ability to translate technical capabilities into clear business outcomes
Skilled at running onboarding, QBRs, and success plans with multiple stakeholders
Comfortable collaborating with Product, Sales, and Engineering to champion the customer voice
Comfortable with ambiguity and iteration in a fast-moving, high-growth environment

Job Responsibility

Own post-sale success: onboarding, adoption, renewal, and expansion for key accounts
Build and execute success plans aligned with customer goals and product capabilities
Drive adoption and value realization through proactive check-ins, QBRs, and enablement sessions to drive long-term value
Partner with Product and Engineering to surface feedback and shape roadmap priorities
Partner with FDEs to solve complex needs quickly, pairing business context with technical execution
Collaborate with AEs to identify and qualify CSQLs for expansion
Troubleshoot blockers, coordinate internal support, and ensure fast resolution
Track health scores, usage, and adoption metrics to identify risks and opportunities
Build Customer Success playbooks and new processes based on learnings
Act as a strategic advisor - guiding customers on best practices, new features and workflows

Fulltime

Technical Project Coordination Trainee

We are seeking a junior Technical Project Coordination Trainee to support the st...

Location

Romania , Bucuresti

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

A strategic thinker with proven experience in digital, cloud, and integration architecture
Skilled in coordinating and leading multidisciplinary teams to achieve shared objectives
Proficient in English with advanced writing capabilities for professional documentation and communication
Experienced in software, hardware, and network technologies including Cisco, GSM, HSPA, LTE, CCNA, Network CS and PS
A proactive problem-solver with a collaborative mindset and strong analytical skills

Job Responsibility

Align platform modernisation initiatives with the broader Digital, Cloud, and Integration strategy and global technology standards
Develop effective and innovative platform components, ensuring consistency across similar vendor technologies
Serve as a trusted advisor for end-to-end architecture across digital, cloud, and integration domains, including Azure, AWS, GCP, and future providers
Collaborate with engineering teams to create a library of deployable design patterns, blueprints, and templates tailored to the Vodafone application portfolio
Advocate for strategic architecture vision across internal and external platforms, tools, and systems, facilitating and assuring technical decisions

What we offer

Opportunity to shape the future of digital and cloud architecture across a global organisation
Exposure to cutting-edge technologies and strategic initiatives
Collaborative work environment with cross-functional teams
Recognition as a technical leader and trusted advisor within VOIS

Cs Technical Advisor

Bühler Group

Location:
South Africa , Johannesburg South

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 20, 2026

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