Crystal Hub Customer Advisor, TUI

Crystal Hub Customer Advisor

TUI

Location:
United Kingdom, Milton Keynes

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Customer Service Advisor role combining love of the mountains with customer care, offering support, guidance, and genuine insight to help customers before, during, and after their holiday. Helping customers make the most of their mountain experience.

Job Responsibility:

Provide honest, expert advice and suggestions when helping customers choose their holiday
Support customers throughout their Crystal journey
Handle all forms of contact (face2face, phone, email, chat, social) quickly and with a friendly 'can-do' attitude
Work closely with teams from across the business as the 'voice' of our customers
Stay up to speed with our product, sharing your own stories and using your initiative
Discuss, investigate and resolve any question or complaint
Take on tasks to help where needed

Requirements:

Have a keen interest in skiing or snowboarding with expert knowledge to share
Passionate about delivering excellent service and achieving results
A great listener, highly effective communicator, and able to build rapport quickly
Enthusiastic about learning new skills and working in tourism
Quick-thinking, confident in handling difficult situations, and proactive in problem-solving
Comfortable managing multiple contacts and administrative tasks while following procedures
Flexible to work variable shift patterns, including evenings and weekends
Open to working both in the Crystal Hub and from home, depending on business needs

What we offer:

Fantastic holiday benefits including discounts, special offers and the ability to purchase additional 'TUI time off'
Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
Excellent rates with foreign exchange and discounts with retailers
Community day – time to spend working at a local charity or community
Pension scheme and life assurance

Additional Information:

Job Posted:
September 05, 2025

Work Type:

Hybrid work

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