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CRM Manager

https://feverup.com/fe Logo

Fever

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Location:
Spain , Madrid

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Category:
-

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

Fever is the world’s leading tech platform for culture and live entertainment, aiming to democratize access to culture and entertainment through cutting-edge technology and data-driven approaches. The CRM Manager role involves optimizing customer retention, loyalty, communication programs, and analyzing consumer data while working within a fast-growing global leader.

Job Responsibility:

  • Responsible for defining the CRM strategy and applying it to optimize customer retention, loyalty and return rate
  • Supervise and maximize the customer's lifetime value strategies ensuring maximum profitability
  • Design and lead the development and execution of hyper-personalized direct communication programs at scale through the email channel and other input and output channels (onsite, push, in-app, SMS)
  • Map the Customer Journey, analyze the contact points and maximize business opportunities.

Requirements:

  • At least four years of experience working in Digital Marketing and CRM, mobile and web environments
  • Experience working with Salesforce Marketing Cloud or other ESPs (Mailchimp, Sendgrid, etc)
  • Good copywriting skills and able to communicate in English in a fluent way
  • You are analytical and data-driven and know how to leverage consumer behavioral, lifestyle, transactional, and demographic data in order to deliver relevant marketing insights
  • Experience in creating HTML code templates
  • A/B testing
  • Dynamic templates using AmpScript
  • SQL knowledge to create segmentations.
What we offer:
  • Opportunity to have a real impact in a high-growth global category leader
  • 40% discount on all Fever events and experiences
  • Work in a location in the heart of Madrid, with possible travel across our markets
  • Home office friendly and flexible schedule
  • Responsibility from day one and professional and personal growth
  • Great work environment with a young, international team of talented people to work with!
  • Private Health insurance
  • 20 days off annually
  • Gympass membership.

Additional Information:

Job Posted:
November 17, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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