CRM Manager

Are you a hands-on CRM expert who loves turning data into growth? This is your c...

Location

United Kingdom , London

Salary:

65000.00 - 75000.00 GBP / Year

Major Players Limited

Expiration Date

Until further notice

Requirements

5+ years in CRM, retention, or lifecycle roles (consumer apps or subscription products is a must)
Hands-on with Customer.io, Braze, or Iterable
Analytical and data-driven, comfortable running experiments and measuring impact
Multi-channel thinker who can also write great copy and collaborate on creative assets
Thrives in fast-moving, startup environments and loves having ownership

Job Responsibility

Own lifecycle marketing across email, push, in-app, SMS, and WhatsApp
Build and optimise campaigns that improve trial-to-paid conversion and retention
Collaborate with Product, Growth, Design, and Data to make messaging smarter
Analyse behaviour, run A/B tests, and turn insights into action
Drive multi-channel campaigns that delight and retain subscribers

What we offer

27 days + bank holidays + 3 additional days between Christmas & New Year
Access to private healthcare, wellness benefits, and premium product subscription
EMI scheme giving you meaningful stake in the business
Weekly yoga, ClassPass, book club, L&D budget, and more

Fulltime

Senior CRM Manager

This role requires a strategic, data-driven CRM professional with strong technic...

Location

United Kingdom , London

Salary:

60000.00 - 70000.00 GBP / Year

Oh Polly

Expiration Date

Until further notice

Requirements

Proven experience in CRM management within a fast-paced consumer, retail, or digital-first environment
Demonstrated success driving commercial outcomes through CRM, including improvements in CLTV, engagement, conversion, and retention
Hands-on experience with CRM/ESP platforms (Bloomreach is essential)
Strong understanding of customer journey automation, personalisation, and segmentation strategies
Solid understanding of A/B testing methodologies and campaign optimisation techniques
Experience collaborating across departments to integrate CRM into broader marketing and business strategies
Excellent communication and stakeholder management skills
Strong project management and organisational abilities, with the capability to manage multiple priorities and deadlines
Up-to-date knowledge of GDPR and marketing compliance best practices

Job Responsibility

Build, enhance, and evolve the CRM function to deliver key business outcomes, including Customer Lifetime Value (CLTV), revenue per user, campaign engagement and conversion, loyalty subscriptions, and app downloads
Oversee the end-to-end execution of global CRM campaigns across email, SMS, WhatsApp, and push notifications to nurture customers, drive engagement, and increase sales
Develop and continuously optimise automated customer journeys to ensure communications are timely, relevant, and performance-driven
Represent CRM across departments and marketing channels to shape a unified, data-led customer experience
Lead and project-manage all CRM initiatives and channel integrations, ensuring alignment across marketing, insights, and technology teams
Partner with marketing, digital, ecommerce, and product stakeholders to deliver a cohesive, cross-departmental database growth strategy
Collaborate with creative teams to apply performance learnings briefing design on testing strategies and coordinating with partnerships teams to source relevant content for communications
Work closely with copywriters to share insights and drive A/B testing across tone, length, and topic, enhancing content performance and engagement
Own and manage the CRM planning calendar, including all A/B testing frameworks and schedules
Develop and execute a cross-channel, data-driven segmentation strategy to enhance targeting, personalisation, and customer engagement

What we offer

50% discount on all Oh Polly, Bo+Tee products
An extra day off for your birthday
Learning and development opportunities
Company pension
Company social events
Enhanced Holiday Entitlement
Flexible Working Options
Corporate Gym Membership
Enhanced Maternity/Paternity Leave
Personal Development Plan

Fulltime

CRM Manager - Luxury Fashion

Our client, a leading luxury fashion brand is looking for a proactive and strate...

Location

United Kingdom , London

Salary:

Not provided

Blu Digital

Expiration Date

Until further notice

Requirements

Experience owning CRM Strategy at a large level
Experience creating strategy for customer journey, segmentation, automation, email/sms/push notifications and personalisation
Proven record of delivering successful CRM strategies
Understanding of an omni-channel approach, ideally within fashion or luxury brand
Ability to work under pressure and at a pace
Ability to influence stakeholders at all levels

Job Responsibility

Completely own the CRM Strategy
Drive all CRM strategies for acquisition, retention, conversion and brand awareness

Senior CRM Manager

Lead the charge in shaping how customers feel about AO, long after their first p...

Location

United Kingdom , Bolton

Salary:

Not provided

AO

Expiration Date

Until further notice

Requirements

Solid experience in designing loyalty programmes and leading CRM strategy
Experience in a senior CRM role or as a CRM Manager focusing on customer loyalty and lifecycle marketing
Familiarity with mobile customer journeys and contract lifecycle engagement
Confidence with CRM platforms and using customer data to drive meaningful interactions
Sharp analytical mindset and strong commercial awareness
Comfortable interpreting campaign performance and turning insights into action
Strong communication skills
Skilled at building relationships and leading cross-functional collaboration

Job Responsibility

Designing and delivering loyalty reward programmes
Driving acquisition, retention, and engagement through smart, data-led CRM strategies across AO.com and AO Mobile
Creating integrated marketing campaigns that put loyalty front and centre
Using AO’s ecosystem to support cross-sell and repeat purchases, including trade-in initiatives
Digging into customer behaviour and campaign performance to fine-tune segmentation, personalisation, and programme enhancements
Collaborating across teams to make sure CRM and loyalty efforts are joined up and visible across the business

What we offer

25 days holiday plus bank holidays (increasing to 27 days after 2 years)
Pension contribution match of 5%
Opportunities to win free tickets and pre-sale access at the AO Arena
Discounted gym membership
Onsite spa
Help @ Hand scheme giving access to virtual GPs and Mental Health support
Exclusive discounts across product range
Enhanced Maternity, Paternity and Adoption leave
2 fully paid charity days per year
Free on site parking

Fulltime

Crm Manager

Lead the CRM strategy for a prestigious luxury watch brand in Japan within a dyn...

Location

Japan , Tokyo

Salary:

7000000.00 - 9000000.00 JPY / Year

Randstad

Expiration Date

January 16, 2026

Requirements

Minimum 5 years of experience in CRM management and brand marketing, preferably within a luxury retail or B2C setting
Proven track record of developing and implementing successful CRM strategies, leading to measurable improvements in customer engagement and retention
Expert knowledge of Salesforce or similar CRM systems
Experience in developing and delivering training programs, ideally in a retail or luxury environment
Excellent analytical and data interpretation skills
Excellent communication and presentation skills in both English and Japanese
University degree or equivalent

Job Responsibility

Develop and execute CRM strategies aligned with business objectives
Segment target customers to personalize communication strategies (e.g., direct mail, email campaigns, VIP events)
Analyze customer data using Salesforce to identify trends and improve customer experience
Design and implement training programs for retail staff on sales skills, brand knowledge and customer service
Monitor campaign performance using key performance indicators (KPIs) and prepare regular reports
Manage the e-learning platform and ensure boutique staff complete training modules

What we offer

Health insurance
Pension insurance
Employment insurance

Fulltime

Loyalty & Retention Marketing Manager

As a member of the Global Marketing team, the Loyalty & Retention Marketing Mana...

Location

United Kingdom; United States , London; Jacksonville

Salary:

Not provided

Medius

Expiration Date

Until further notice

Requirements

B.A. or B.S. in marketing, marketing communications, advertising, business or related degree
7+ years marketing, marketing communications, advertising or related experience
SaaS experience a plus
Experience developing and executing successful marketing plans to drive customer loyalty and retention
Experience working in international marketing is highly desirable
Love analyzing information, determining a path forward and implementing impactful initiatives to improve the business
Experience with CRM (Salesforce.com), marketing automation (Marketo/Eloqua), analytics and business insight tools (Domo/PowerBI/Tableau)
Previous experience with Accounts Payable automation, electronic payments, source to contract (S2C) and procurement software solutions (sourcing, contract management, supplier information management, procurement), and expense management solutions preferred
Proficiency in Microsoft Word, PowerPoint and Excel

Job Responsibility

Develop a deep understanding of the Medius customer lifecycle including what key customer personas need and want post purchase
Create a global, integrated marketing plan that drives customer adoption and optimization for key customer personas
Develop and execute high-impact marketing programs from concept development to campaign deployment, including managing agency relationships and budget
Develop case studies and feed sales reference process as part of loyalty program
Track analytical campaign performance and reporting to measure and report on the results and ROI of all campaigns, effectively communicating to stakeholders in the business
Work with field marketing teams to understand unique market needs, drive program execution and facilitate best practice sharing
Collaborate with the Digital Team to develop content for the customer center and other customer content for Medius corporate web sites and the qualified chatbot
Build relationships at all levels across Marketing and customer success teams
Provide input to marketing automation systems capabilities, data needs and related processes to improve agility and time to market of lifecycle campaigns
Serve as an internal evangelist for our customers

What we offer

Great Team
Opportunity for Career & Professional Development
Collaborative and Meritocratic work culture
Supportive Leadership
Employee-centric business
Worldwide workforce, top talent
Great culture
Leadership that inspires you
Fast growth and a progressive and competitive product roadmap
Trust and openness

Fulltime

CRM Manager

Groupon is a marketplace where customers discover new experiences and services e...

Location

Spain , Madrid

Salary:

Not provided

Groupon

Expiration Date

Until further notice

Requirements

3–5 years of experience in CRM or a similar role, ideally within e-commerce, digital-based businesses
Exposure to consumer-focused strategies mainly for B2C
Hands-on experience with CRM tools/platforms (e.g., Bloomreach, Braze, Salesforce Marketing Cloud, Iterable)
Comfortable using AI tools as part of daily work to improve efficiency, creativity, and analysis
Solid understanding of strategy, lifecycle marketing, and customer segmentation (e.g., RFM models, behavioural triggers)
Familiarity with UX & CRM KPIs and how to use them to measure and improve performance (e.g., retention rate, open/click/conversion rates, reactivation rate, etc.)
A test-and-learn mindset and willingness to iterate based on performance data are highly valued
Excellent project management and cross-functional collaboration skills
Clear communicator with a user-first mindset and strong attention to detail
Ability to collaborate effectively with data science and AI teams to integrate AI capabilities into both CRM strategies and UX design processes for a seamless and data-driven customer experience

Job Responsibility

Design and execute lifecycle and monetization strategies in alignment with key business goals, supporting customer acquisition, retention, and reactivation
Own and manage end-to-end CRM projects—from planning to launch—ensuring timely delivery, cross-functional alignment, and executional excellence
Implement CRM workflows and campaigns (email, push, in-app, etc.) tailored to different customer segments and lifecycle stages
Collaborate with product, development, and marketing teams to ensure CRM tools and tactics are seamlessly integrated into broader initiatives
Utilize tools like Bloomreach (strong plus) to create personalized, automated journeys that drive engagement and revenue growth
Lead A/B tests and campaign performance tracking, providing insights and recommendations to continuously improve CRM strategy and effectiveness
Incorporate AI tools where useful to enhance personalization, streamline execution, and support day-to-day CRM workflows

CRM Marketing Product Manager

You will be responsible for optimizing customer journeys across our B2(B2)C life...

Location

Spain , Barcelona

Salary:

Not provided

papernest

Expiration Date

Until further notice

Requirements

A degree from a top business school
Strong team spirit to build efficient relationships with key stakeholders within the Product teams
A high level of autonomy, fast-learning ability, and enthusiasm for both strategic and operational tasks
Excellent written and verbal communication skills
A natural aptitude for analytical thinking
Fluency in French and English

Job Responsibility

Strategic planning to launch and optimize papernest products
Design and optimize multichannel customer journeys across both B2C product lifecycle stages
Define CRM strategies that drive activation, engagement, conversion, and retention
Collaborate with Product, Design, Sales & Partnerships to integrate CRM touchpoints into the product experience and new partner launches
Implement CRM strategies through automated and personalized workflows (email, SMS, WhatsApp, …)
Build effective targeting and segmentation processes to deliver the right message at the right moment
Manage and improve CRM processes to ensure seamless operational execution at scale
Monitor the performance of lifecycle journeys, partner flows, and CRM campaigns
Conduct A/B tests and identify friction points across B2(B2)C funnels
Deliver actionable insights and recommendations to improve customer satisfaction, conversion, and retention

What we offer

A monthly allowance defined by Business France
Partnerships for various services in Barcelona (restaurants, sports, leisure, and healthcare centers)
A health insurance plan, April, for hassle-free management of your healthcare expenses, with 100% reimbursement
100% of your round-trip transportation costs
100% of your luggage fees (up to 150kg)
Career development support
2 days of home office per week

Fulltime

CRM Manager - Retention

Blu Digital

Location:
United Kingdom , London

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 06, 2025

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