CRM Change Management Specialist

Our mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock, making service so simple it becomes a source of alpha. We have a dedicated Client Experience Transformation function, which is responsible for understanding the needs of our clients and colleagues and evolving our transformation strategy and roadmap and delivering across people, process and technology initiatives with key partners across the entire enterprise. A critical part of our client experience vision is the continued evolution of our enterprise CRM, Microsoft Dynamics, which enables 5,000+ sales, service, investment and other client-facing teams to deliver for our clients. We are seeking a highly motivated and experienced CRM enablement team member to join our team. This role will be focused on change management, gathering user insights and feedback, designing and helping to deliver training to our user base, creating learning resources to make it easy for users to navigate and understand how to get the most from the platform and developing communications to help user awareness of features, enhancements and the evolution of our CRM. The successful candidate will play a critical role in ensuring they are supporting the 5,000 users of our Microsoft Dynamics platform and identifying ways to drive adoption and resolve issues quickly and innovatively.