CRM Campaign Manager Job at BASIC/DEPT® (Toronto)

CRM Campaign Manager

BASIC/DEPT®

Location:
Canada , Toronto

Category:
-

Contract Type:
Employment contract

Salary:

60000.00 - 65000.00 CAD / Year

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Job Description:

This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients. This role is part of the Global eBay Seller CRM Programs team. We are in search of a Seller CRM Campaign Manager to manage the flawless execution of seller specific campaigns across multiple channels. This person will infuse marketing principles to drive great customer outcomes, work cross-functionally to launch and track campaigns, and identify continuous areas of improvement for customer experience, business results, and operational perfection.

Job Responsibility:

Execute comprehensive marketing campaigns across eBay’s owned channels
Implement marketing campaigns that align with company goals and objectives, ensuring timely delivery and high-quality execution
Collaborate with cross functional teams
work closely with various teams to ensure campaign tactics, messaging, and creative assets prioritise the customer experience and are delivered on schedule
Communicate campaign progress
regularly update key stakeholders on campaign progress, performance, and results, providing clear and actionable insights
End to end campaign management of email, push notification and onsite marketing campaigns from creative briefing to execution
Ensuring all marketing activity is effectively targeted, delivered and evaluated
Reporting in channel performance and provide actionable insights for ongoing campaign optimisation
Proactively seek ways to optimise campaign processes and enhance the overall effectiveness of marketing efforts
Coordinating campaign reports and sharing learnings to improve future campaigns
Champion eBay, the customer and their needs
Brief and manage creative asset creation with the agency Creative Team while consulting ebay team leads

Requirements:

Demonstrate an understanding of data-driven direct marketing strategies, showcasing knowledge in areas such as email campaigns, customer segmentation, and onsite marketing
Experience managing and leading the end-to-end execution of digital campaigns
Ability to write detailed and succinct creative briefs for a range of digital projects
Great communication skills, with the ability to build internal relationships quickly and be seen as a safe pair of hands
Ability to work simultaneously on multiple projects, keeping relevant stakeholders informed
Demonstrate flexibility and agile way of working as marketing plans and priorities evolve
Organised, with an ability to work quickly and efficiently to ensure deadlines are met
Self-starter with plenty of initiative and drive - approaching projects with creativity and innovation
Invested in results and demonstration of a can-do attitude
Customer first attitude, thinking not only on the specific communication you are creating, but also on the full End to End journey
Good eyes for details and creatives

What we offer:

A flexible, hybrid working policy
An excellent salary based on experience and equal pay policies
Mental health support, and company sick pay scheme
15 days paid holiday annually (plus Public Holidays)
Refreshments are provided in the office all week, as well as drinks at 4 pm on a Friday
Enhanced family friendly policies to support new parents
Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations
Inspirational Talks, bringing the outside in with regular guest speakers and events
Learning and Development, supporting your growth with continuous opportunities to learn and advance
Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®

Additional Information:

Job Posted:
February 17, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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