Critical Environment Ops Technician Job at Microsoft Corporation (Santa Clara)

Critical Environment Ops Technician

Microsoft Corporation

Location:
United States , Santa Clara

Category:
IT - Administration

Contract Type:
Not provided

Salary:

23.17 - 36.49 USD / Hour

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Job Description:

As a Critical Environment Technician in Microsoft’s Cloud Operations & Innovation (CO+I) team, you will maintain the critical infrastructure that keeps our Datacenters up and running. This could be anything from coordinating with supplier/vendors, recognizing safe versus unsafe work environment, having a hands-on understanding of how critical environment equipment works, performing various types of maintenance, responding to onsite incidents while coordinating with other critical facilities professionals, and using telemetry and other platforms to monitor equipment performance and operations.

Job Responsibility:

Understands, follows, and ensures safety and security requirements and business processes and procedures are met
Recognizes safe versus unsafe working conditions and responds accordingly
Escalates immediately when unsafe working conditions are observed
Participates in required meetings, trainings, and necessary handoffs
Assesses and identifies appropriate resources and equipment necessary to fully support environmental health and safety (EHS) objectives
Prepares and submits required reports
Develops methods of operating procedure (MOPs), standard operating procedures (SOPs), and/or digital methods of operating procedures (DMOPs)
Documents completed work
Completes and provides coaching to support less experienced technicians
Analyzes findings from reports and documents observations
Performs various types of maintenance (e.g., planned, predictive, corrective) and repairs
Communicates and/or escalates maintenance activities per established process and procedure
Prioritizes maintenance activities
Documents tasks or issues during maintenance activities
Follows recommended maintenance schedules
Oversees maintenance tasks within a single discipline or area of expertise
Maintains all systems and equipment in a safe and professional manner
Provides necessary escort to third-party contractors, sub-contractors, vendors, and service providers on site
Takes part in getting third-party work underway
Ensures work performed by suppliers/vendors is performed to scope
Recognizes circumstances when to stop supplier/vendor work
Coordinates per appropriate LOR applicable to preventative and/or corrective maintenance
Identifies and recommends procedure corrections
Coordinates and schedules supplier/vendor on-site activities
Reviews and completes appropriate work orders
Processes method statement of work (MSOW) documents
Coordinates activities and associated schedules with contractors
Performs inspections of equipment in a facility
Participates in testing and commissioning activities
Documents issues found in troubleshooting process
Ensures equipment and system settings are consistent with established parameters and designs
Determines when troubleshooting efforts are deemed adequate
Has a hands-on understanding of how equipment works within disciplines they have been trained and how to troubleshoot to a subsystem level
Provides consultation to less experienced colleagues
May lead efforts to troubleshoot issues and identify root causes
Works on advanced tasks (e.g., vendor contact, escalations) independently
Serves as a subject matter expert in critical environments-related systems
Possesses an understanding of and operates equipment and systems within a set discipline (e.g., electrical, mechanical, controls)
Operates all systems and equipment in a safe and professional manner
Inspects and supervises critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning [HVAC], mechanical systems), building, and grounds for unsafe or abnormal conditions
Understands critical system alarms for single discipline(s) of equipment
Recognizes circumstances where execution would be considered safe to proceed
Performs various inspections and validations of equipment performance
Monitors the performance from central monitoring locations (i.e., Facility Operations Centers) of maintenance and operations of equipment
Escalates per applicable policies and standards
Utilizes telemetry, control systems, and other platforms to monitor site status
Uses technical expertise, prior experience, and device analytics to recognize trends with equipment behavior
Advises less experienced colleagues on issues found while monitoring applicable CE systems
Performs all monitoring equipment repair, replacement, and maintenance work
Utilizes internal computerized maintenance management system (CMMS) to track all equipment assets and to complete work order requests for maintenance work
Tracks hours for performed tasks within applicable task management systems
Adds required data, documents, logs changes, and upkeeps procedures related to building management systems and reports
Properly signals spare equipment and parts utilization within maintenance work orders
Safety and quickly responds to and leads an onsite incident response team for all abnormal conditions that impact operations
Gathers necessary information and creates incident timelines/data, root-cause analyses, and/or action items following an abnormal condition as required
Identifies and contacts/engages appropriate parties to mitigate incidents as they occur
Develops new or follows preexisting emergency operating procedures (EOPs), methods of procedure (MOPs), standard operating procedures (SOPs), and digital methods of operating procedures (DMOPs) in relation to incidents
Directly provides emergency monitoring response to irregular or malfunctioning conditions

Requirements:

High School Diploma, GED, or equivalent
Ability to meet Microsoft, customer and/or government security screening requirements
Microsoft Cloud Background Check
Verification of citizenship due to citizenship-based legal restrictions
Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education OR High School Diploma, GED, or equivalent AND 1+ year(s) technical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical) OR equivalent experience

Nice to have:

Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education
1+ year(s) technical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical)

What we offer:

Training and opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications
Additional benefits and pay information available via provided link

Additional Information:

Job Posted:
February 13, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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