Critical Environment Field Service Engineer

• Ensures compliance with data center business units and service-level policies
• Engages with appropriate teams and resources to execute tasks or projects
• Manages programs associated with area of responsibility
• Demonstrates conscientiousness on cost adheres to budget requirements
• Follows and adheres to safety and security policies and procedures
• Reports immediately any safety or security issues or concerns
• Participates in Root Cause Analysis (RCA) process as appropriate
• Maximize Critical Environment (CE) availability in conjunction with our landlord partners at our leased Datacenters
• Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our leased Datacenters
• Reduce high-impact and human-error Critical Environment (CE) incidents year over year
• Deliver on cost/energy efficiency initiatives
• Support delivery of the Datacenter’s Emergency Preparedness and Response plans
• Coordinate, plan, schedule, and supervise CE audits and compliance verification as needed
• Ensure routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA monitoring
• Establish and enhance strong working relationships and engagement with our Engineering Groups (EGs), and Landlord partners
• Work with regional and global peers to share and build best practices across the entire datacenter portfolio
• Shares best practices
• assists others in learning role, process, procedures
• Provides mentorship across data centers for specific expertise
• Seeks training opportunities that meet the interest of the business as well as own career goals and objectives
• Suggests ways for reducing risk of performing maintenance
• Suggests improvements in implementation based on depth of understanding
• Contributes to a positive team environment by learning and adopting best practices
• Contributes constructively during team meetings and in cross-disciplinary collaborations within the service team
• In alignment with management priorities, holds self-accountable for the end-to-end service quality, completeness, and resulting customer experience
• Supports escalation of issues to appropriate owner

• High School Diploma or equivalent AND 2+ year(s) industry experience in a datacenter or other critical environment facility
• OR equivalent experience
• Ability to meet Microsoft, customer and/or government security screening requirements
• This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
• This position requires that the successful candidate obtain and maintain a Reliability Status security screening with the Government of Canada

• 3+ years’ experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU)
• Bachelor’s Degree or Technical College certification in mechanical or electrical engineering and/or services
• Experience working on large scale CE projects
• Experience with the operation of IT infrastructure (Servers, SANs, Networking, etc.)

Trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications