Crew Support Specialist, TUI

TUI

Location:
Netherlands, Rijswijk

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Join TUI Group as a Crew Support Specialist within our Customer, Cabin and Inflight Services function. Provide administrative support to ensure efficient operation of a diverse flying community across various countries. Collaborate with a multidisciplinary team, deliver stakeholder insights, and serve as a trusted point of contact for cabin crew.

Job Responsibility:

Track and analyse daily Cabin Report feedback to identify trends, deliver weekly insights for stakeholder meetings, and compile comprehensive monthly KPI reports with trend analysis
Work with internal and external stakeholders to ensure timely communication and accurate data delivery against established timescales
Manage day-to-day tasks including document handling, data entry, scheduling, and record maintenance to support smooth departmental operations
Help create clear, engaging communications such as crew briefs, newsletters, and operational documentation to keep cabin crew informed and aligned
Serve as a trusted point of contact for cabin crew, handling operational inquiries with discretion while ensuring sensitive information is managed securely

Requirements:

You have excellent organisational skills with the ability to prioritise tasks effectively in a fast-paced operational environment
You're detail-oriented with strong problem-solving abilities and a commitment to accuracy in all aspects of your work
You possess excellent communication skills and can collaborate effectively while also working independently using your own initiative
You're IT proficient with the Microsoft suite and have a natural aptitude for learning in-house systems
You have a proven track record in customer service environments and can implement new ways of working
You have advanced proficiency in English and Dutch, with previous cabin crew experience or aviation background being a valuable advantage

Nice to have:

Previous cabin crew experience
aviation background

What we offer:

Attractive remuneration
discretionary bonus schemes
generous travel benefits
extensive health & well-being support
flexible working environment
access to TUI Learning Hub
opportunities for intercultural collaboration
involvement in local charity and sustainability initiatives

Additional Information:

Job Posted:
October 21, 2025

Expiration:
November 03, 2025

Employment Type:

Parttime

Work Type:

Hybrid work

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Crew Support Specialist

TUI

Location:Netherlands, Rijswijk

Category:Customer Service

Contract Type:Not provided