Credit Initiation Unit Head, Citi

Citi

Location:
India, Chennai

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are seeking a highly experienced and dynamic Unit Head to lead our Credit Operations team in Chennai/Pune. The Unit Head will be responsible for overseeing all aspects of credit operations, ensuring efficient and effective processing of credit applications, adherence to regulatory requirements, and the delivery of exceptional service to our internal and external stakeholders. This is a critical leadership role that requires a strong understanding of credit risk management, operational excellence, and people management.

Job Responsibility:

Provide strong leadership and direction to the Credit Operations team, fostering a culture of collaboration, accountability, and continuous improvement
Manage a team of approximately 100 operations professionals, including team leads, credit analysts, and support staff
Set clear performance expectations, provide regular feedback, and conduct performance reviews
Identify training and development needs and implement programs to enhance team capabilities
Ensure adequate staffing levels and resource allocation to meet operational demands
Oversee all aspects of credit operations, including credit application processing, loan disbursement, account maintenance and collateral management
Ensure compliance with all applicable regulatory requirements, including those related to anti-money laundering (AML) and know your customer (KYC)
Develop and implement policies and procedures to enhance operational efficiency and minimize operational risk
Monitor key performance indicators (KPIs) and identify areas for improvement
Manage relationships with internal stakeholders, including Singapore-based operations, credit risk management, relationship managers, sales, and compliance
Ensure that credit operations processes are aligned with the company's overall risk management framework
Identify and mitigate operational and credit risks associated with lending activities
Implement controls to prevent fraud and errors
Monitor and report on credit quality trends
Continuously identify opportunities to improve credit operations processes and enhance efficiency
Lead process improvement initiatives, leveraging technology and automation where appropriate
Implement best practices in credit operations management
Serve as a key point of contact for internal and external stakeholders regarding credit operations matters
Maintain strong relationships with regulatory agencies, auditors, and other external parties
Represent Credit Operations in cross-functional projects and initiatives

Requirements:

Minimum of 10 years of experience in a related role, with at least 5 years in a leadership role
Deep understanding of credit risk management principles and practices
Thorough knowledge of banking regulations and compliance requirements in Singapore
Familiarity with credit operations technology and automation tools
Strong leadership and people management skills
Excellent analytical and problem-solving abilities
Exceptional communication and interpersonal skills
Ability to work effectively in a fast-paced and demanding environment
Proven track record of driving process improvement and achieving operational excellence
Bachelor's degree in finance, business administration, or a related field. A Master's degree is a plus
Relevant certifications (e.g., credit risk management, compliance) are a plus
Fluency in English is required. Knowledge of other Southeast Asian languages is an advantage

Nice to have:

Knowledge of other Southeast Asian languages is an advantage
Relevant certifications (e.g., credit risk management, compliance) are a plus
Master's degree is a plus

Additional Information:

Job Posted:
July 15, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Credit Initiation Unit Head