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The Collection Specialist plays a key role in managing accounts receivable to ensure timely payments and optimize cash flow. The role involves maintaining strong customer relationships, monitoring AR portfolios, addressing payment issues, and escalating unresolved collection concerns.
Job Responsibility:
Proactively monitor and reconcile customer accounts
Identify and facilitate resolution of disputed receivables
Provide timely and professional support to customer account queries
Maintain accurate and up-to-date documentation of customer accounts
Escalate issues to internal teams and senior management as needed
Recommend process improvement opportunities to the manager
Requirements:
Minimum 2 years of experience in commercial collections
Experience working in a Global Business Services (GBS) environment is preferred
Prior experience with SAP is advantageous
Fluent in French (written and verbal)
Strong analytical and problem-solving abilities
Excellent verbal and written communication skills
Superior customer service orientation
Attention to detail and goal-driven mindset
Strong organizational and administrative capabilities
Proficient in Microsoft Excel
familiarity with full Microsoft Office suite preferred
Knowledge of collection techniques (e.g., skip tracing)
Ability to multitask, prioritize, and adapt in a dynamic environment
Self-motivated with the ability to work both independently and collaboratively
High School Diploma or equivalent
Fluency in French
Bachelor’s degree in Finance, Accounting, or Economics
Nice to have:
Experience working in a Global Business Services (GBS) environment