Coveo Solution Architect

Digital Experience & Automation organization is incubating a Technology group to transform CX(customer experience) and EX(employee experience). The charter of this group is to discover, evaluate and leverage technology to enhance and simplify the experience of stakeholders. Knowledge and data will be central to this journey of creating a proactive and predictive support experience. The use of automation, AI and other modern technology will enable reduction of time taken to resolve issues or perform tasks. This role is part of HPE Networking’s strategic future of support team and will involve design of automated solutions. The role requires influencing business transformation projects using technology, review of data to enable process, systems and tool re-engineering in customer support and services. In addition, the role requires to support the enhancement of self-service, automation, omnichannel strategy by seeking solutions and drivers to achieve seamless customer experiences and increased customer loyalty.