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We are seeking a detail-oriented and commercially focused Core Manager to lead the Reservations function at Four Seasons Hotel Madinah. Reporting to the Commercial Director, you will be responsible for overseeing all reservation activities, ensuring accuracy, efficiency, and alignment with the hotel’s revenue strategy. This role plays a key part in maximizing room revenue while delivering a seamless and professional booking experience for all guests.
Job Responsibility:
Lead and manage all Reservations operations, ensuring accurate and timely handling of individual, group, and corporate bookings
Supervise, train, and develop the Reservations team to ensure consistent service standards and operational excellence
Monitor room inventory, availability, and booking pace to support optimal occupancy and revenue performance
Ensure correct application of rates, packages, promotions, and reservation policies across all distribution channels
Collaborate closely with Revenue Management, Front Office, Sales, and Finance teams to align strategies and forecasts
Oversee reservation systems and ensure data accuracy, including guest profiles, preferences, and booking details
Handle complex or high-value reservations and ensure VIP and special requests are properly communicated and fulfilled
Prepare and analyze reservation reports, pickup trends, and forecasts for management review
Ensure compliance with Four Seasons standards, brand policies, and internal controls
Support pre-opening activities, system implementations, and process improvements as required
Requirements:
High school diploma or equivalent required
diploma or degree in Hospitality Management, Business Administration, or a related field preferred
Proven experience as a Reservations Manager or in a senior reservations role within a luxury hotel or upscale hospitality environment
Strong understanding of reservation systems, distribution channels, and revenue principles
Excellent leadership, organizational, and communication skills
High attention to detail with strong analytical and problem-solving abilities
Ability to work in a fast-paced environment and manage multiple priorities effectively
What we offer:
Competitive salary in a tax-free environment
Housing and transportation allowances
30 days of vacation plus public holidays
Complimentary meals and uniform cleaning
Medical and life insurance
Employee Assistance Program and worldwide complimentary room nights
Career growth and professional development opportunities